Head of customer experience Work, Jobs in Dunstable, Bdf (with Salaries)

Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
9d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
12d
Head of Export Knowledge Transfer (Defence)
MBDA —Stevenage
- £85,000 a year
- Hybrid work
- Business development
- Travel
- Contracts
- Free parking
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
2d
CX Team Member
Foot Locker —Luton
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
14d
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Customer service
- Salesforce
- Microsoft Office
1d
Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
Recruitment Coordinator
Novoferm UK —Luton
- £29,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Up to 25% travel
- Free parking
- Employee discount
Quick apply
8d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Sales & New Business Manager
Adapt Ems Ltd —Hitchin
- Up to £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
7d
Deicing & Presentation Support Operative
Menzies Aviation —Luton
- Weekend availability
- Driving
- Mechanical knowledge
13d
Head of Marketing Operations
Lookers —Luton
- Full-time
- Travel
- AI
- Marketing
- Annual leave
Quick apply
Area Manager / Contracts Manager - Commercial Cleaning
RAPID CLEAN —Milton Keynes
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
12d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Orchestration
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
Central Service Specialist
easyJet —Luton Airport
- Full-time
- Hybrid work
- Driving
- SharePoint
- IT
- Annual leave
9d

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Head of Operations (National)

GRS Group -
Houghton Regis

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

ERP systems
Logistics
NetSuite
Construction experience
Leadership
Communication skills

Full job description

We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!

ABOUT US

At GRS, we do things differently.

We're a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can't see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it's tough - and we invest in people who strive to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.

THE ROLE

This is a senior leadership role with accountability for how our operational functions perform day to day. You'll ensure activity across every site runs within clear governance - aligned to agreed RACI ownership and Delegation of Authority frameworks - while driving the performance, safety and customer service standards that underpin our growth. You'll shape the operating structure, manage capacity against short- and medium-term business goals, and make sure decisions get taken at the right level, by the right people, for the right reasons.

MAIN DUTIES AND RESPONSIBILITIES

This is an important role within GRS Group, with primary responsibility to:

What You'll Do

Own operational delivery across all functions, keeping activity aligned to RACI and Delegation of Authority frameworks, and manage the operational budget against revenue and seasonality.
Champion a safety-first culture across every site, with consistent KPIs and a clear improvement plan for each location.
Act as senior guardian of the Delegation of Authority framework, approving or escalating decisions on procurement, stock, spend and process change that fall outside agreed limits.
Own SOP quality and governance, ensuring processes are documented, followed, audited and kept current.
Drive the effectiveness of operational systems - ERP, scheduling, reporting - removing informal workarounds and strengthening data-led accountability.
Ensure Central Logistics reliably supplies drivers and logistics resource to all bagging plants, escalating any shortfall that threatens site output or dispatch.
Build strong links with Sales, Commercial, Supply Chain and Finance, providing operational sign-off on decisions that affect service, cost or risk.
Lead and develop the operational team, embedding clear ownership, confident decision-making, and escalation without blame.
Contribute to network development, including new site implementation, and manage the lifecycle of capital and machinery.
Own operational risk management and ensure compliance with legal, regulatory, health and safety, and governance standards, including HR and H&S duties.

What We're Looking For

Proven operations leadership experience, ideally multi-site, within a fast-paced industrial, logistics or manufacturing environment.
A track record of embedding governance frameworks, such as RACI or Delegation of Authority, at scale.
Strong commercial acumen, comfortable owning a budget and balancing cost control against performance.
A genuine safety-first mindset, with experience driving H&S standards across teams and sites.
Confident, clear communication skills, with the credibility to influence at Managing Director and SLT level.
Experience developing SOPs, systems and processes that hold up to audit and scale with the business.
Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB

Essential

Senior operational leadership experience with clear accountability frameworks.
Strong background in SOP governance and operational controls.
Experience working with ERP systems (e.g. NetSuite or similar).
Strong commercial and operational judgement with disciplined decision-making.

Desirable

Experience scaling governance frameworks in growing or multi-site businesses.
Background in logistics, construction materials, or distribution-led environments.

PERSONAL ATTRIBUTES

Calm, authoritative decision-maker.
Comfortable holding peers and teams to account.
Clear communicator who removes ambiguity.
Structured, disciplined and governance-minded without being bureaucratic.
Trusted leader who enables autonomy within control.

PEOPLE ARE AT THE HEART OF EVERYTHING WE DO

GRS is a fast-paced, dynamic business with plenty of opportunities to fulfil your potential and achieve success. Most of our directors and senior managers started in junior roles and have worked their way up over the years. GRS is a great place to work and develop a career. Here are just a few of the advantages:

23 days holiday + 8 statutory days with a Christmas shut down
Supportive and fun team environment
Statutory pension contribution
Career development opportunities
GRS Academy & Personal development - development is in your hands
EAP with a 24-hour 7 day a week GP service
Cycle-to-work scheme

Quick apply

Refine Your Search

head of customer experience jobs in dunstable, bdf

Head of Operations (National)

Head of Retention

Head of Campus Experience

Head of Retention

Head of Governance & Customer Disruption

Head of Export Knowledge Transfer (Defence)

Head of Transport

CX Team Member

Business Administration Officer

Head of Marketing & Customer Growth

Recruitment Coordinator

Head of Insights

Sales & New Business Manager

Deicing & Presentation Support Operative

Head of Marketing Operations

Area Manager / Contracts Manager - Commercial Cleaning

Head of Professional Services

Head of Orchestration

Deputy Head of Campus Experience

Central Service Specialist

I want to receive the latest job alerts for head of customer experience in dunstable, bdf

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