Customer experience advisor Work, Jobs in Durham (with Salaries)

Sales - Sales Advisor - UK
New Look —Durham
- Part-time
- Customer service
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Animal Care Assistant
RSPCA —Chester-le-Street
- Full-time
- Customer service
- Communication skills
3d
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Service Advisor - Customer Service
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Membership Advisor
Bannatyne —Durham
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
14d
Customer Advisor
Boots —Gateshead
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
13d
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
Quick apply
Sales Advisor
Hotel Chocolat —Newcastle upon Tyne
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
12d
Service Advisor
Kimberley Caravan Centre Limited —Darlington
- Full-time
- Administrative experience
- Computer skills
- In-person
- Employee discount
Quick apply
Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Experience Advisor - 20 hours
Jewells —Newcastle upon Tyne
- Customer service
- Communication skills
- Paid training
- Employee discount
VMO2 Customer Service Advisor
Concentrix —Newcastle upon Tyne
- £12.75 an hour
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Seasonal Sales Advisor
Hotel Chocolat —Stockton-On-Tees
- £12.54 an hour
- Seasonal
- Customer service
- Hotel
- Café
- Employee discount
10d

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Sales - Sales Advisor - UK

New Look -
Durham

Apply Now

Job details

Part-time

Qualifications

Customer service
Window display
Fashion retail
E-commerce
Lock and unlock routines
Opening procedures
Customer interaction
Retail experience
Loss prevention

Full job description

Sales Advisor

Job Purpose:
As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise.
You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me.
You will inspire our customers to look good and express themselves with the latest fashion wherever
and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Accountabilities and Responsibilities:
CUSTOMER

You’ll help inspire our customers to look and feel good by delivering our service techniques
You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do
We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand
You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners
We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us

TEAM

You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice
We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential
You’ll be able to work collaboratively to deliver our Retail Strategy

GROWTH

You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)
Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
You will be aware of store targets and show a determination to exceed these
You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures
You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs
You will fulfil your responsibility to remain compliant with all Mandatory Training Modules

Skills and Knowledge:

You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
You understand who the core customer is that shops within your local market
You’re passionate about fashion and clothes, and you stay up to date with the latest trends
Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same
You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
You’ll have a keen eye for detail in maintaining great store standards
Previous experience in retail is desirable but not essential

Key Relationships:

Store Manager
Deputy/Sales Manager
Supervisor
Wider Store team
Local New Look store

Roles and Responsibilities:Your Voice Rep:

The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work
As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.
You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum
You’ll have the confidence to challenge store management to influence change based on the feedback of your team
You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team

Key Holder (Operational or Delivery):

As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
In some circumstances you will be a keyholder to
access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management.
In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management.

Department Specialist:

You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting
You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance

Visual Merchandising Specialist:

You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair
You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch
You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting

Apply Now

Refine Your Search

customer experience advisor jobs in durham

Sales - Sales Advisor - UK

Customer Experience Advisor

Customer Hub Advisor (Late Shift)

Animal Care Assistant

Customer Advisor

Service Advisor - Customer Service

Membership Advisor

Customer Advisor

Customer Service Advisor – Full Time

Customer Service Advisor (Contact Centre)

Customer Service Advisor

Customer Service Advisor

Sales Advisor

Service Advisor

Contact Centre Advisor

Customer Service Advisor

Customer Service Advisor (Inbound)

Customer Experience Advisor - 20 hours

VMO2 Customer Service Advisor

Seasonal Sales Advisor

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