welfare officer Work, Jobs in durham (with Salaries)

Field Welfare Officer
Fulmar Services —Durham
- £34,500 - £42,000 a year
- Full-time
- Customer service
- Travel
- Financial services
- Life insurance
- Referral programme
Quick apply
10h
Welfare Benefits Officer
North Star Housing Group —Stockton-on-Tees
- £37,288 - £39,523 a year
- Full-time
1d
Pastoral Support Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- School
12d
Attendance & Safeguarding Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- English
- School
Administrative Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Temporary
- Oracle
- English
- Microsoft Office
13d
Contracts Officer
North Tyneside Council —North Tyneside
- £39,152 - £42,839 a year
- Full-time
14d
Social Care Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
6d
People & Culture Officer
Prima Cheese —Seaham
- Full-time
- Management
- Travel
- Human resources
- Employee assistance programme
- Life insurance
Financial Assessment and Benefits Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- Administrative experience
- IT
- Communication skills
- Annual leave
12d
Tenancy Support Officer
New Walk CIC —Stockton-on-Tees
- £13.21 an hour
- Full-time
- In-person
Quick apply
10h
SEND Officer
Outwood Grange Academies Trust —Stockton-on-Tees
- £28,824 a year
- Full-time
- Leadership
- School
- Free parking
- Employee assistance programme
13d
Safeguarding Team Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Nursing
- Annual leave
6d
Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear
Walking With The Wounded —Newcastle upon Tyne
- £30,720 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
5h
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Domestic Abuse Financial Inclusion Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Annual leave
2d
Forensic Healthcare Professional – Durham BANK
Partnering Health Ltd —Spennymoor
- £18.77 an hour
- English
- Patient care
- In-person
Quick apply
6d
Team Manager
North Tyneside Council —North Tyneside
- £49,282 - £54,495 a year
- Full-time
- IT
- Leadership
School Crossing Patrol
Durham County Council —Durham
- £12.85 an hour
- Temporary
- Hybrid work
- Communication skills
- School
- Annual leave
Timetabling Manager
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Customer service
- Annual leave
- Employee assistance programme
13d
School Crossing Patrol
North Tyneside Council —North Tyneside
- £24,796 - £25,185 a year
- Part-time
- Travel
- School
14d

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welfare officer jobs near durham

Field Welfare Officer

Fulmar Services -
Durham

Quick apply

Job details

Full-time
£34,500 - £42,000 a year
10 hours ago

Benefits

Company car
Company pension
Private medical insurance
Pay rise
Life insurance
Referral programme

Qualifications

Driving Licence
Accounts payable
Customer service
GCSE
Financial services
Communication skills

Full job description

New Increase Salaries! - We are delighted to announce an 11% increase in basic salary.

Field Welfare Officer – £34,500 + Uncapped Bonus | Average Earnings £40,000+

Location: Field-based (travel required)

Salary: £34,500 basic + attendance bonus + uncapped monthly bonuses

Average Earnings: Currently over £40,000

Benefits: Company vehicle, fuel card, generous holiday allowance, and more (see below!)

________________________________________

About the Role:

Are you passionate about helping people and making a real difference in their lives? Fulmar Services is looking for a dedicated Field Welfare Officer to join our growing team. You’ll be visiting residential and commercial customers on behalf of some of the UK’s leading energy providers, offering support, guidance, and practical solutions to help them manage their utility bills.

Your aim? To re-engage customers, gather important information, identify vulnerabilities, and create sustainable, affordable outcomes tailored to individual circumstances.

________________________________________

What You’ll Be Doing:

Visiting customers who have fallen out of contact with our clients
Building rapport and having honest, supportive conversations
Identifying vulnerabilities and signposting to appropriate support
Confirming meter readings, occupancy, and relevant account details
Delivering an excellent standard of customer care in the field
Working independently with support from your regional team
Executing warrants alongside a Smart Meter Engineer and Locksmith

________________________________________

What We’re Looking For:

Strong communication skills – you're confident speaking with people from all walks of life
Previous experience in customer service, ideally face-to-face
Empathy and patience – especially when working with vulnerable customers
Self-motivation and ability to work alone in a field-based environment
Flexibility for occasional travel outside your local area
Full UK manual driving licence (max 6 points)

________________________________________

Desirable but Not Essential:

Background in utilities (gas/electric), field visits, or customer resolution roles
Experience identifying vulnerabilities or supporting customers through financial difficulty

________________________________________

What’s In It For You?

New Increased Basic Salary: £34,500
Attendance Bonus: £150 per month (£1,800 per year just for showing up!)
Uncapped monthly bonus (average earnings over £40,000)
Company vehicle + fuel card
31 days holiday (including bank holidays), increasing with service
Buy & Sell Holiday Scheme: Up to 5 additional days
Life Assurance: 2x annual salary
Ongoing support, training, and development opportunities
Inclusive, diverse, and supportive working environment

________________________________________

Who Are Fulmar Services?

We’re a leading customer resolution business working with major UK energy providers. Our goal is to provide respectful, supportive, and tailored in-person engagements with customers to help them find the best solutions for their situation. Our team is built on empathy, respect, and integrity – and we’d love for you to be a part of it.

________________________________________

All offers are subject to a standard DBS check.

________________________________________

Ready to make a difference?

Apply now and start your journey with Fulmar Services today!

Job Type: Full-time

Pay: £34,500.00-£42,000.00 per year

Benefits:

Company car
Company pension
Life insurance
Private medical insurance
Referral programme

Application question(s):

Do you have no more than 6 points on your licence?
You will be required to stay away from home for potentially 3 weeks for your training, would you be able to commit to this?
Do you hold a full UK manual driving licence, which you have held for more than 2 years?
What is the current postcode where you are based?

Work Location: On the road

Quick apply

Refine Your Search

welfare officer jobs in durham

Field Welfare Officer

Welfare Benefits Officer

Pastoral Support Officer

Attendance & Safeguarding Officer

Administrative Officer

Contracts Officer

Social Care Officer

People & Culture Officer

Financial Assessment and Benefits Officer

Tenancy Support Officer

SEND Officer

Safeguarding Team Manager

Veteran Liaison Support Officer (VLSO) Cumbria, Northumberland, Tyne & Wear

Chief Delivery Officer

Domestic Abuse Financial Inclusion Support Officer

Forensic Healthcare Professional – Durham BANK

Team Manager

School Crossing Patrol

Timetabling Manager

School Crossing Patrol

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