Lead receptionist Work, Jobs in East Tilbury, Ess (with Salaries)

Front of House Team Lead & Facilities Coordinator
London Psychiatry Clinic —London
- £38,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Health & wellbeing programme
- Annual leave
Quick apply
11h
Experienced Dental Receptionist
76 Harley Street —London
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Sick pay
Quick apply
Senior Receptionist
Laindon Medical Group —Basildon
- Full-time
- GP surgery experience
- Supervising experience
- Front desk
- Free parking
Quick apply
2d
Experienced Dental Receptionist & Treatment Sales Coordinator
London Periodontics and Implant Dentistry —London
- From £30,000 a year
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Lead Client Care Associate (Head receptionist) - Highgate
Hello Vet —London
- £30,000 - £36,000 a year
- Weekend availability
- Administrative experience
- Front desk
- IT
- Employee assistance programme
Reception Manager
Guarding UK —London
- £18 an hour
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Patient Coordinator
Drs Tatiana + Rishi Advanced Aesthetics —London
- £30,000 - £40,000 a year
- Part-time
- Customer service
- English
- Front desk
Quick apply
2d
Customer Service/Receptionist
Banning Dental Group —London
- £14 - £17 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Accounting
- Flexible schedule
Quick apply
1d
Dental Receptionist - Weekend Role
Banning Dental Group —Canning Town Station
- £13 - £16 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Flexible schedule
Quick apply
18h
Dental Practice Manager
Millennium Dental Practice —Crouch End
- £24,420.00 - £45,783.92 a year
- Part-time
- Supervising experience
- Human resources
- Organisational skills
Quick apply
4d
Front of House Receptionist
The HVN Wellbeing LTD —Knightsbridge
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Reception Manager
The Guardsman Hotel —London
- £36,400 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Reception Manager
Crowne Plaza Docklands —London
- Weekend availability
- Microsoft Office
- Hotel
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
13d
Receptionist
FRP Advisory Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Support Assistant - Receptionist
Lilian Baylis Technology School —Kennington
- £27,629 - £28,842 a year
- Full-time
- Customer service
- Front desk
- IT
Quick apply
7d
Dental Receptionist
Invisiblebraces4u —Mottingham
- £18 an hour
- Sales
- Free parking
Quick apply
20h
Head Host/Hostess
Thesleff Group —London
- £17 an hour
- Full-time
- Customer service
- English
- Organisational skills
Quick apply
Lead Dental Receptionist
Rushey Green Dental Practice —London
- £14.50 - £15.50 an hour
- Full-time
- Mentoring
- Organisational skills
- Front desk
Quick apply
10d

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Front of House Team Lead & Facilities Coordinator

London Psychiatry Clinic -
London

Quick apply

Job details

Full-time
£38,000 a year
11 hours ago

Benefits

Health & wellbeing programme
Annual leave
Private medical insurance
Sick pay

Qualifications

Google Suite
Google Docs
Customer service
GCSE
First aid
English
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
Front desk
IT
Phone etiquette
Leadership
Communication skills
Time management

Full job description

Front of House Team Lead & Facilities Coordinator

Location: 60 Harley Street, London

Hours: 37.5 hours /week

Reports to: Clinic Operations Manager

_______________________________________________________________

Role Overview

London Psychiatry Clinic is one of the UK's leading independent private mental health providers, delivering exceptional care across Psychiatry, Psychology and Therapy services.

We are seeking an experienced, proactive and highly organised Front of HouseTeam Lead & Facilities Coordinator to take ownership of our Front of House service and the day-to-day operational management of our Harley Street premises.

This is a varied role that combines leadership of our reception function with responsibility for facilities coordination, health & safety compliance and ensuring an exceptional patient experience.

You will be the first impression of the clinic, leading by example while supervising our Reception team, coordinating daily operations and ensuring our building consistently reflects the premium standards expected by our patients and clinicians.

Working closely with the Clinic Operations Manager and wider operational team, you will identify opportunities to improve processes, resolve operational issues proactively and help maintain an outstanding clinical environment.

Key ResponsibilitiesFront of House & Patient Experience

Deliver an exceptional first impression for every patient, visitor and clinician.
Create a professional, calm and welcoming reception environment.
Manage patient arrivals and clinic flow to ensure appointments run efficiently.
Support patients with empathy, discretion and professionalism.
Process patient payments and support billing activities where required.
Respond to patient enquiries promptly and professionally.
Maintain reception, waiting areas and consultation rooms to the highest standard.
Encourage patient feedback and contribute to continuous service improvement.
Support wider clinic needs such as couriers and prescription collections or events on site

Reception Team Leadership

Lead the day-to-day operation of the reception service.
Provide line management and day-to-day support for two Receptionists.
Prepare and manage reception rotas, annual leave and absence cover to ensure business continuity.
Conduct regular one-to-one meetings, probation reviews and performance conversations with support from the Clinic Operations Manager.
Coach and develop Reception team members, ensuring consistently high standards of patient care.
Lead daily handovers and ensure excellent communication across the reception function.
Act as the first point of escalation for reception and front-of-house operational issues.
Foster a positive, collaborative and patient-focused team culture.

Facilities, Building and Health & Safety Compliance

Take ownership of the day-to-day presentation, safety and operational readiness of the Harley Street premises.
Conduct daily opening and closing building checks, ensuring the clinic is fully prepared for patient appointments.
Coordinate planned preventative maintenance, reactive repairs and contractor visits.
Act as the primary point of contact for landlords, contractors and external service providers.
Maintain high standards of housekeeping, clinic presentation and facilities management across all areas.
Carry out routine Health & Safety inspections and ensure compliance checks are completed in line with clinic procedures.
Maintain Health & Safety records, compliance logs and statutory documentation, including fire safety, emergency lighting, water hygiene, first aid equipment and contractor records.
Support fire safety procedures, evacuation processes and routine testing.
Identify, assess and escalate building, facilities or Health & Safety risks promptly, working with the Clinic Operations Manager to ensure timely resolution.
Support CQC inspections, internal audits and compliance reviews by maintaining accurate records and ensuring the clinic remains inspection ready.
Assist with incident reporting and investigations, ensuring appropriate documentation and follow-up actions are completed.
Promote a proactive culture of Health & Safety, ensuring good housekeeping and safe working practices throughout the clinic.
Support occasional meeting or event organisation hosted at the clinic

Operational & Administrative Support

Support clinicians and the wider administration team to ensure clinics operate efficiently.
Manage reception or clinic inboxes and telephone enquiries
Assist with diary coordination and other operational administration tasks where required.
Upload and maintain documentation within the clinical management system.
Support service improvement initiatives and operational projects.
Provide reception and administrative cover during periods of annual leave or sickness.

Skills & Experience

Essential

Previous experience in a senior reception, front-of-house or facilities coordination role.
Experience supervising or line managing a small team.
Experience preparing staff rotas and coordinating team cover.
Excellent organisational and time management skills.
Strong communication and interpersonal skills.
Confident dealing with patients, clinicians, contractors and external suppliers.
Excellent problem-solving skills with the ability to prioritise effectively.
High level of professionalism, discretion and confidentiality.
Strong IT skills including Google Workspace and Microsoft Office.

Desirable

Previous experience within private healthcare or a clinical environment.
Knowledge of Health & Safety and compliance requirements.
Experience supporting CQC inspections or healthcare audits.
Experience using electronic patient record systems.
First Aid or Health & Safety qualification.

Personal Attributes

We're looking for someone who:

Takes genuine ownership of their work.
Leads by example and enjoys supporting others.
Has exceptional attention to detail.
Remains calm and professional under pressure.
Is naturally organised and proactive.
Takes pride in creating an outstanding patient experience.
Builds positive relationships across all levels of the organisation.
Enjoys identifying opportunities to improve processes and standards.

Benefits

Private Healthcare following successful completion of probation.
Company laptop and iPhone.
24 days annual leave plus Bank Holidays.
Opportunity to work within a leading private mental health clinic on Harley Street.
Supportive, collaborative working environment.
Ongoing professional development opportunities.

Job Type: Full-time

Pay: £38,000.00 per year

Benefits:

Health & wellbeing programme
Sick pay

Application question(s):

Do you live within easy commuting distance to W1

Education:

GCSE or equivalent (preferred)

Experience:

Administrative: 2 years (preferred)
Reception: 2 years (required)

Language:

English (required)

Work Location: In person

Quick apply

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I want to receive the latest job alerts for lead receptionist in east tilbury, ess

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