Customer experience manager Work, Jobs in East Wretham, Nfk (with Salaries)

Customer Experience Manager
Natures Menu —Snetterton
- £60,000 - £70,000 a year
- Full-time
- Microsoft Word
- Customer service
- Team management
- Store discount
- Work from home
Quick apply
9d
Internal Sales
Encon Insulation —Thetford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
11d
House Developer Account Manager
Lignacite Ltd —Brandon
- £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Free parking
- Life insurance
Quick apply
7d
Senior Resolution Manager
Gallagher Bassett —Denver
- £68,500 - £98,000 a year
- Remote
- Analysis skills
- Bachelor's degree
- Business
Transport Administrator
P.McCarthy Ltd —Brandon
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
9d
Operations Manager
Alfred G Pearce —King's Lynn
- £55,000 - £65,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
14d
Senior Front Line Manager - Nights
2 Sisters Food Group —Thetford
- £18.55 - £20.41 an hour
- Full-time
- Team management
- Mentoring
- Training & development
- Free parking
- Employee discount
Quick apply
Despatch Manager
Banham Poultry 2018 Ltd —Attleborough
- Full-time
- Customer service
- Continuous improvement
- In-person
- Free parking
- Gym membership
Quick apply
7d
Sales & Parts Advisor
Range and Road Limited —Watton
- £24,420 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Business development
- Employee assistance programme
- Employee discount
Quick apply
8h
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
13d
Sales Assistant
Jollyes Pets —Thetford
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
Customer Service Representative
William Hill —Thetford
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
13d
Scheduler
Norwich City Services Limited —Norwich
- From £28,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
7d
Training Area & Facilities Manager
Landmarc Support Services —West Tofts
- £40,465.03 a year
- Full-time
- Continuous improvement
- Employee discount
12d
Sales & Proposals Administator
Exheat —Watton
- £25,000 a year
- Full-time
- CRM software
- Computer literacy
- Data analysis skills
- Free parking
- Annual leave
Quick apply
Capital Works Manager
Bromford Flagship Livewest —Thetford
- £43,867.38 a year
- Customer service
- Continuous improvement
- Computer skills
2d
Barista
Starbucks —Besthorpe
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Marketing Manager
Exheat —Watton
- £40,000 - £50,000 a year
- Full-time
- Social media management
- Quality control
- Travel
- Sick pay
Quick apply

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Customer Experience Manager

Natures Menu -
Snetterton

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
9 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
Supply chain
Logistics
Change management
Team management
Change leadership
AI
Business

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your Role

This is not just a management role; it is a direct pathway to our UK Senior Leadership Team (SLT).

Initially, you will step in as our Customer Experience Manager, taking immediate ownership of our UK Customer Service department as we transition the reporting line directly to the UK business. Your primary mission for the first 9–12 months will be to run a high-performing, digitised B2B/D2C Customer Service and Order-to-Cash (OTC) operation.

Simultaneously, you will work hand-in-hand with our current Head of Logistics & Customer Operations. Through structured shadowing, hands-on involvement in strategic logistics projects, and deep exposure to our supply chain network, you will prepare to fully succeed them upon their retirement in 2027. At that milestone, you will formally step into the Head of Logistics & Customer Operations role and join the UK SLT.

What You Will Do

· Lead the Day-to-Day: Take full ownership of the UK Customer Service department, managing, coaching, and developing team leaders and frontline agents.

· Master the OTC Cycle: Supervise and optimise the end-to-end Order-to-Cash (OTC) flow—from order entry to cash collection—ensuring tight SLA adherence and strong financial governance (DSO targets).

· Drive Digitalisation: Maintain and leverage SAP and Salesforce, align processes with global standards, and proactively train and monitor our AI customer service agents to boost efficiency.

· Commercial Support: Drive a proactive sales mindset in the team, supporting telesales campaigns, cross-selling/upselling, and onboarding new distribution channels.

· Cross-Functional Collaboration: Partner with Sales, Supply Chain, IT, and Finance Control to resolve systemic issues and minimize service incidents.

· Strategic Shadowing: Work closely with the retiring Head of Logistics & Customer Operations to absorb the complexities of our UK in-house distribution, and third-party logistics (3PL) partners.

· Logistics Project Delivery: Take an active, hands-on role in key logistics and supply chain projects to build deep operational knowledge ahead of the transition.

· SLT Integration: Gradually build relationships with the UK Senior Leadership Team (SLT), aligning customer service and logistics strategies with the broader business objectives.

What We Are Looking For

The Ideal Profile: A dynamic, ambitious operational leader who has successfully managed both in-house logistics and B2B and D2C Customer Service/OTC operations, but is ready to expand their scope into end-to-end logistics and senior leadership.

Systems & Digital Savvy: Highly proficient in SAP. Experience with digital transformation, automation, or managing AI integrations is highly valued.

Strategic Growth Mindset: The ability to pivot seamlessly from daily tactical firefighting to long-term strategic planning.

People & Change Leadership: Outstanding emotional intelligence, with a track record of coaching teams through organisational change.

Industry Experience: Experience in FMCG, frozen goods logistics, or food manufacturing is a significant advantage.

Qualifications: Degree in Business Administration, Supply Chain, Logistics, or a related field is advantageous.

Right to Work: Must possess the legal right to work in the UK.

What This Opportunity Offers You

· A Guaranteed Career Pathway: A clear, transparent roadmap from Manager to Head of Department/SLT member within 12 months.

· Structured Mentorship: The rare opportunity to undergo a highly structured, 9-to-12-month handover with an experienced industry veteran.

· High Visibility: Immediate exposure to executive decision-making and the opportunity to shape the future of our UK customer and logistics operations.

Location: Based at our site in Snetterton, Norfolk - Hybrid

(3 days per week in the office)

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Store discount
Work from home

Application question(s):

Do you have the Right to Work in the UK?

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in east wretham, nfk

Customer Experience Manager

Internal Sales

Customer Service Manager

House Developer Account Manager

Senior Resolution Manager

Transport Administrator

Operations Manager

Senior Front Line Manager - Nights

Despatch Manager

Sales & Parts Advisor

Area Sales Manager

Customer Care Executive

Sales Assistant

Customer Service Representative

Scheduler

Training Area & Facilities Manager

Sales & Proposals Administator

Capital Works Manager

Barista

Marketing Manager

I want to receive the latest job alerts for customer experience manager in east wretham, nfk

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