Customer support Work, Jobs in Eastleigh, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Receptionist/Administrative Assistant
Hartford Care —Southampton
- £13.00 - £13.30 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
8d
Healthy Homes Administrator & Scheduling Coordinator
BRC Jobs —Eastleigh
- £14.71 - £19.10 an hour
- Full-time
- Customer service
- Databases
- Communication skills
- Referral programme
Quick apply
5d
Customer Service Advisors
Southampton City Council —Southampton
- £33,119 - £37,562 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
4d
Service Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Services Assistant
University of Southampton —Southampton
- £25,249 - £26,707 a year
- Part-time
- Hospitality
- Communication skills
- Annual leave
2d
Administration Assistant (Transition and Reception)
HISP Multi Academy Trust —Eastleigh
- £11,402 - £11,881 a year
- Part-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
2d
Medical Receptionist
University Health Service, Southampton —Southampton
- From £13.03 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Flexitime
Quick apply
Receptionist
Fryern Dental Practice —Chandlers Ford
- Part-time
- Inventory control
- Computer literacy
- Computer skills
- Free parking
Quick apply
4d
Customer Service Advisor
Olleco —Southampton
- £27,497.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Student Experience Administrative and Support Roles
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- University
- Computer skills
- Communication skills
- Annual leave
5d
In Store Team Member
Domino's —Eastleigh
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Cleaning
- Paid training
- Annual leave
Vehicle Invoicing Administrator
Carsa Limited —Eastleigh
- Up to £26,436.80 a year
- Full-time
- Data entry
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
Customer Service Advisor
Green Snow Ltd. —Ower
- From £13.03 an hour
- Full-time
- Microsoft Word
- Computer literacy
- English
- Store discount
- Work from home
Quick apply
9d
Customer Contact Advisor
Partridge of Hampshire —Chandlers Ford
- £26,437 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)
UBU Design Limited —Winchester
- £10,000 - £12,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Legal Receptionist/Office Administrator
TMT Legal Services LLP —Eastleigh
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
11d
Customer Advisor
B&Q —Hedge End
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
1d
Customer Advisor - Private Medical Insurance
Aviva —Eastleigh
- £26,900 - £33,885 a year
- Part-time
- Employee discount
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave

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customer support jobs near eastleigh, ham

Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

customer support jobs in eastleigh, ham

Complaints Officer

Receptionist/Administrative Assistant

Healthy Homes Administrator & Scheduling Coordinator

Customer Service Advisors

Service Advisor- Harwoods Southampton Audi

Customer Services Assistant

Administration Assistant (Transition and Reception)

Medical Receptionist

Receptionist

Customer Service Advisor

Student Experience Administrative and Support Roles

In Store Team Member

Vehicle Invoicing Administrator

Customer Service Advisor

Customer Contact Advisor

Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)

Legal Receptionist/Office Administrator

Customer Advisor

Customer Advisor - Private Medical Insurance

Customer Service Representative

I want to receive the latest job alerts for customer support in eastleigh, ham

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