Customer solutions specialist Work, Jobs in Easton Grey, Wil (with Salaries)

Customer Success Specialist
Sparkol Ltd —Bristol
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Work from home
Quick apply
12d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
3d
Category Specialist
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Specialist - Lidney, UK
Yokohama TWS —Lydney
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Technical Sales Support Specialist
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Production & Warehouse Supervisor
elix sourcing solutions —Gloucester
- £40,000 - £50,000 a year
- Monday to Friday
- Warehouse experience
- Leadership
Content Editor – Language Specialist
Likewize —Bristol
- Full-time
- English
- Organisational skills
- Communication skills
- Free parking
Quick apply
Customer Experience Specialist
Zimmer Biomet —Swindon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
4d
Sales Co-Ordinator
Just Global HR —Swindon
- Full-time
- Sales
- Communication skills
- Negotiation
Quick apply
Procurement Specialist
Littelfuse —Chippenham
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
Regional Sales Manager
Cross Rental Services Group —Bristol
Quick apply
Senior Product Developer (Food)
Bart Ingredients Co Ltd —Bristol
- Up to £39,997 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Free parking
- Store discount
Quick apply
12d
Recruitment Specialist
Wiltshire Council —Trowbridge
- £31,537 - £33,699 a year
- Temporary
- Hybrid work
11d
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Equipment Support Lead
TVS Supply Chain Solutions —Emersons Green
- £100 a day
- Full-time
- Hybrid work
- Engineering
- System design
- Maths
- Health & wellbeing programme
- Work from home
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Footwear Solution Specialist - South
V12Footwear —Chippenham
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
5d
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Systems Housing Manager
Swindon Borough Council —Swindon
- £50,269 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
12d
Territory Business Manager (Acute)
Convatec —Tetbury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software

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Customer Success Specialist

Sparkol Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£25,000 - £32,000 a year
12 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

CRM software
XML
Technical support
HubSpot
Video editing

Full job description

Sparkol make unique software tools that help people to engage their audience. Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily without any design or technical know-how. It is used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.

This is a customer-facing role within a small team responsible for ensuring we provide excellent self-service help, account and product support and sales admin support to all our customers and free users.

As well as responding to the daily tickets we receive, this role is responsible for generating useful and engaging help content for our VideoScribe customers, including help articles and tutorial videos.

This role also has the possibility to grow into new areas such as providing customer training and creating assets (images, templates, etc).

Responsibilities:

Provide front-line support to Sparkol customers in relation to incoming product, account and sales enquiries
Ensure customer communication is helpful, efficient and in line with the Sparkol tone of voice guidelines
Ensure there is value gleaned from every interaction (for both parties) and make every contact count
Create and review help articles and tutorials to ensure they are clear and use the appropriate tone of voice
Time management is key, you need to be able to prioritise your workload to ensure the standard of service is maintained across the customer success function
Work with the Head of Customer Success to ensure the team is consistently evolving to improve the level of service we provide

Core Skills:

A passion for helping people better engage their audience
Very customer-focussed and an excellent communicator, both verbal and written
An enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solution
Technically competent with knowledge of Sparkol products as well as fundamental knowledge of XML and ability to troubleshoot browser and network issues
Understanding of image formats, particularly SVGs, and familiarity with video editing/animation
Fundamental understanding of audio editing desirable
Experience with CRM systems, particularly Hubspot, desirable
A self-starter, diligent with a keen eye for detail
Able to work well under pressure and prioritise effectively

Before you go:

This is a hybrid role - we enjoy an 'in-office' day on a Wednesday
Benefits: free lunch Wednesdays, health cash plan, BUPA, death in service, income replacement, bike-to-work and getting to work with an amazing team!
Sparkol is committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds.
We conduct background checks on all candidates once an offer has been made.

Job Type: Full-time

Work Location: Hybrid role, required in the Bristol office (BS1 6NL) at least one day a week

Salary: in line with experience.

Apply with CV and cover letter.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Bristol BS1 6NL

Quick apply

Refine Your Search

customer solutions specialist jobs in easton grey, wil

Customer Success Specialist

Customer Solutions Specialist

Category Specialist

Customer Services Specialist - Lidney, UK

Technical Sales Support Specialist

Production & Warehouse Supervisor

Content Editor – Language Specialist

Customer Experience Specialist

Sales Co-Ordinator

Procurement Specialist

Regional Sales Manager

Senior Product Developer (Food)

Recruitment Specialist

Service Delivery Specialist

Equipment Support Lead

Manager of Dedicated Implementations - EMEA

Footwear Solution Specialist - South

Service Delivery Specialist

Systems Housing Manager

Territory Business Manager (Acute)

I want to receive the latest job alerts for customer solutions specialist in easton grey, wil

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