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Technical Co-ordinator

Dematic Ltd. -
Stoke-on-Trent

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Computer literacy
GCSE
Numeracy
IT
Communication skills

Full job description

Be the technical heartbeat behind a busy engineering operation. We’re looking for a highly organised, technically minded individual to join our on‑site maintenance team as a Technical Coordinator.

This role is ideal for someone who enjoys being close to engineering activity, understands how equipment and spares support a site’s performance, and takes pride in keeping processes, data and documentation running like clockwork.

You’ll work at the centre of the operation — supporting engineers, maintenance leads and management by ensuring the right information, parts and processes are in place to keep the site performing at its best.

We offer:

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Life At Dematic:

For over 200 years, Dematic has been a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Dematic employs over 10,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors.

Tasks and Qualifications:

What you’ll be doing:

Developing and preparing requests, reports, bids and proposals for spare parts and obsolescence requirements
Creating and distributing Product Change Notifications (PCNs)
Supporting the RFQ and RSPL processes for new equipment and associated spares
Maintaining and updating the site spares and obsolescence database
Building and developing cost structures for spares and assets to support budget control
Ensuring accuracy and consistency across spares, processes and documentation
Using the DMMS system daily to support site operations
Assisting with the collection and preparation of KPI data
Providing wider organisational and administrative support to the engineering management team as required

What you’ll bring:

Strong organisational ability and attention to detail
Confident literacy and numeracy skills
GCSE‑level education or equivalent
Solid computer literacy, including Microsoft Word, Outlook, Access, Excel and PowerPoint
A collaborative approach and the ability to work effectively within a team
Initiative, ownership and a proactive mindset
Strong interpersonal skills and an approachable, professional manner
A technical background — ideally with electrical competence or engineering experience
Experience in spares management or lifecycle management
Proven ability to work with IT systems and Microsoft‑based software to a high standard
Excellent written and verbal communication skills
Experience in a customer‑focused environment
Ability to build relationships and work across different departments and functions

Why this role matters:

This isn’t just a support role — it’s a key position that ensures the engineering team has the clarity, resources and information they need to keep the site running safely and efficiently. If you enjoy combining technical understanding with structured, organised work, this role gives you the best of both worlds.

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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