Caller Work, Jobs in Edenfield, Lan (with Salaries)

Call Handler
Lancashire and South Cumbria NHS Foundation Trust —Fulwood
- £25,760 - £27,476 a year
- Full-time
- Customer service
- IT
19h
Switchboard Operator
East Lancashire Hospitals NHS Trust —Preston
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
11d
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
11d
Helpline Advisor - Call Handling
NSPCC —Salford
- £24,479 a year
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Receptionist
Italiana Fifty Five —Manchester
- £12.71 - £14.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Cold caller
rosebud claims —Oldham
- £16,650 - £35,000 a year
- Part-time
- CRM software
- Sales
- English
Quick apply
6h
Reception Care Coordinator
Wilsden Medical Practice —Bradford
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
Mobile Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Leyland
- £25,760 - £27,476 a year
- Full-time
1h
Community Administrator
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Care plans
- Annual leave
4d
GP Receptionist / Administrator
Clayton Brook Surgery —Preston
- £12.71 an hour
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Free parking
Quick apply
Domestic Abuse Helpline volunteer
Greater Manchester Domestic Abuse Helpline (Independent Choices Greater Manchester) —Hulme
- From £0.01 a year
- No experience needed
- In-person
- Free parking
Quick apply
8d
Admin/Reception
Aaa and co —Manchester
- £200 - £300 a week
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
8d
Reception/Admin/Customer Service
Jagland Empire LTD —Halifax
- From £12.75 an hour
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
10d
General Practice Receptionist
Euxton Medical Centre —Chorley
- £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
8d
Trainee Debt Advisor (Bradford support hub based)
Christians Against Poverty —Bradford
- £25,810 - £29,926 a year
- Full-time
- Hybrid work
- Flexitime
- Employee assistance programme
Patient Service Advisor
Manchester Integrative Medical Practice —Manchester
- £13.45 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
10h
Wellbeing Service Manager (Carer Counselling Service)
Carers' Resource —Shipley
- £32,000 - £35,050 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
Quick apply
Hotel Receptionist
Mercure St-Helens Hotel —St Helens
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Sales
- Flexitime
Quick apply
5d
Cloud Telephony Technician
PHMG Careers —Manchester
- £32,000 - £36,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Project management
Quick apply
1d
Customer Service
Gallagher —Stretford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance

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Call Handler

Lancashire and South Cumbria NHS Foundation Trust -
Fulwood

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
19 hours ago

Qualifications

Customer service
IT

Full job description

This role is not eligible for Sponsorship.

Previous applicants need not apply.

An exciting opportunity has arisen for patient focused Call Handlers to support the Initial Response Service (IRS) based at Avondale Unit, Royal Preston Hospital – Preston.

1 x full time post available

IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time. Call handlers will be expected to accept calls from both professionals and services users, and will be required to complete administrative tasks such as clarification of appointment times or general enquiries.

Excellent IT skills are an essential component due to the fast pace of this role and the accurate recording of information to aid onward referral.

The role involves assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, to support all patients in receiving a positive, high quality and seamless experience throughout.

This role also requires the post holder to manage calls from service users who may be in crisis and you will supported through a training package to determine the immediacy of the situation and needs of the individual caller at that time. The training package will be delivered at Avondale Unit at Royal Preston Hopsital.

The post holder will be resilient, resourceful, and be able to manage calls that may at times be distressing or require an emergency response. A robust supervision structure is in place to support staff due to the challenges of the role.

We are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high-pressured environment

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Explore our full wellbeing offer here: Keeping our workforce well

Provide and receive sensitive information, which may be in a challenging and emotive atmosphere.

Communicate with clinical team lead, peers, medical staff, patients, families and carers.

To work in close collaboration with all professionals, ensuring good clear lines of communication, both written and verbal are adhered to, thus ensuring a multi professional collective concept of care is delivered.

Utilise a high level of Customer Service skills when providing call handling role.

To communicate effectively with clients, carers and relatives in promoting their awareness and understanding of processes and systems.

Apply good interpersonal relationship skills with service users, carers, families, colleagues and other professionals.

The service users will have mental health issues and there may be barriers to understanding of the information conveyed and the information will be of a sensitive nature.

Communicate with professionals of other services to ensure service users receive a therapeutic, holistic service, e.g. GP’s, Hospital appointments, Benefits Agencies etc.

Ensure grievances, complaints, accidents and special incidents are brought to the attention of the Shift Coordinator immediately.

Maintain confidentiality.

Clarify and confirm information to ensure understanding

For more details on this vacancy please review the attached job description and person specification.

Apply Now

Refine Your Search

caller jobs in edenfield, lan

Call Handler

Switchboard Operator

IT Service Desk Engineer

Helpline Advisor - Call Handling

Receptionist

Cold caller

Reception Care Coordinator

Mobile Network Administrator

Community Administrator

GP Receptionist / Administrator

Domestic Abuse Helpline volunteer

Admin/Reception

Reception/Admin/Customer Service

General Practice Receptionist

Trainee Debt Advisor (Bradford support hub based)

Patient Service Advisor

Wellbeing Service Manager (Carer Counselling Service)

Hotel Receptionist

Cloud Telephony Technician

Customer Service

I want to receive the latest job alerts for caller in edenfield, lan

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