Engineers Work, Jobs in Edgbaston, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Apprentice Lift Engineer
Stannah —Birmingham
- From £17,678 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
12d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Multi Skilled Maintenance Engineers
Smart Move —Birmingham
- £15 - £16 an hour
- Full-time
- Carpentry
- Plumbing
- In-person
Quick apply
Quality Manager / Quality Engineer
ATB Special Products Limited —Cradley Heath
- £37,000 - £47,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Bereavement leave
Quick apply
Air conditioning Service and Maintenance Engineer
Ventair cooling ltd —Birmingham
- £25,585.84 - £45,504.47 a year
- Overtime
- Customer service
- Maintenance
- Travel
Quick apply
13d
Trainee Site Engineer - England & Wales
United Infrastructure —Birmingham
- Full-time
- Hybrid work
- Management
- Budgeting
- In-person
- Annual leave
- Life insurance
Quick apply
Alternative Communications Systems Ltd - Apprentice Security Engineer
Apprenticeships at Skills for Security —Birmingham
- £8 an hour
- English
- Maths
Quick apply
Electronics Engineer - Battery Circularity
EMR Group —Birmingham
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
Maintenance Engineer
PEARTREE HOUSING LTD —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- English
- In-person
Quick apply
13d
Trainee Fire Sprinkler Design Engineer
Mitie —Stourbridge
- Monday to Friday
- Mentoring
- Life insurance
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Graduate Site Engineer
Omexom UK —Birmingham
- AutoCAD
- Microsoft Excel
- Management
Trainee White Goods Engineer
Currys —Wednesbury
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Electrical experience
- Annual leave
- Employee discount
Graduate Civil Engineer
Dragados —Birmingham
- Full-time
- Microsoft Word
- Civil engineering
- Computer literacy
Quick apply
2026 Graduate Civil Engineer – Birmingham
Tony Gee and Partners LLP —Birmingham
- Civil engineering
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Service Engineer
Pointer Ltd —Birmingham
- Full-time
- Programmable logic controllers
- Continuous improvement
- Travel
- Store discount
- Employee discount
Quick apply
Install Engineer
ASSA ABLOY —Solihull
Site Engineer (Civil)
T Vaughan Ltd —Walsall
- Temporary
- AutoCAD
- Engineering
- Electrical experience
- Free parking
Quick apply
MEP BIM Engineer
Alternative Heat —Solihull
- Full-time
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

engineers jobs in edgbaston, wmd

2nd Line Support Engineer- Permanent

Apprentice Lift Engineer

2nd Line Help/Service desk Engineer

Multi Skilled Maintenance Engineers

Quality Manager / Quality Engineer

Air conditioning Service and Maintenance Engineer

Trainee Site Engineer - England & Wales

Alternative Communications Systems Ltd - Apprentice Security Engineer

Electronics Engineer - Battery Circularity

Maintenance Engineer

Trainee Fire Sprinkler Design Engineer

2nd Line Engineer - Support

Graduate Site Engineer

Trainee White Goods Engineer

Graduate Civil Engineer

2026 Graduate Civil Engineer – Birmingham

Service Engineer

Install Engineer

Site Engineer (Civil)

MEP BIM Engineer

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