complaints manager Work, Jobs in edinburgh, edh (with Salaries)

Workplace Relationship Manager
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
4d
Workplace Relationship Manager
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
4d
Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Regulations Enforcement Manager
Public Sector Resourcing —Edinburgh
- Full-time
- Communication skills
PROPERTY MANAGEMENT COORDINATOR / ADMINISTRATOR
ELC Sales & Lettings —Edinburgh
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
10d
Guest Services Manager
Kimpton —Edinburgh
- £34,400 a year
- Weekend availability
- Hotel
- Leadership
- Hotel experience
- Employee assistance programme
- Employee discount
Hotel Duty Manager
voco™ hotels —Edinburgh
- £26,500 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
8d
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
1d
Chief Of Staff
Fair Work Agency —Edinburgh
- £57,511 - £64,708 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Advisor to the Chair and CEO
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Sick pay
Account Manager
Elis —Edinburgh
- Employee assistance programme
Business Manager
Park's Motor Group —Edinburgh
- Full-time
- Employee assistance programme
- Employee discount
Duty Manager
Leonardo Hotel Edinburgh Haymarket —Edinburgh
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
11d
Customer Services Assistant
Brodie Melrose Drysdale & Company Ltd —Musselburgh
- £24,420 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Life insurance
Quick apply
14d
Procurement Specialist
Scottish Courts and Tribunals Service —Edinburgh
- From £40,334 a year
- Full-time
- Contracts
- Annual leave
- Employee discount
10d
Duty Manager
Leonardo Hotel Edinburgh Murrayfield —Edinburgh
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
Regulation Innovation (Sandboxes) Manager
Department for Science, Innovation & Technology —Edinburgh
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
10d
Events Supervisor/Manager
Sodexo —Edinburgh
- £14.50 - £18.00 an hour
- Management
- Customer service
- Leadership
- Referral programme
Quick apply
Duty Manager
Leonardo Royal Hotel Edinburgh —Edinburgh
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
1d

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Workplace Relationship Manager

Aegon -
Edinburgh

Apply Now

Job details

Full-time
£33,520 - £50,280 a year
4 days ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Report writing
Microsoft Outlook
Analysis skills
Continuous improvement
Relationship management
Root cause analysis

Full job description

Job Description Summary

Job Description

Workplace Relationship Manager

Permanent

Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)

Salary: A competitive salary from £ 33,520 - £50,280 depending on the experience you can bring

Closing date: 9 June 2026

We’re a company of around 2,500 innovators and thinkers who put our energy into helping customers. You can see this in our culture where we ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

We are looking for a Workplace Relationship Manager to join our team. Workplace Solutions is a core market for Aegon UK and therefore is critical to the strategy and success of the business. You will be a part of a team that is responsible for delivering a compelling proposition, providing strong strategic relationship management, and building and maintaining relationships with key employers.

Key Responsibilities include:

Maintain and develop relationships with a designated panel of managed clients
Take a structured and proactive approach to employer management – governance & engagement
Own problem resolution for managed client servicing and administration
Reactive issue/complaint resolution including high quality, expedient resolution and root cause analysis.
Build and maintain effective working relationships across the business ensuring a joined up approach is taken at all times.

We’d love to hear from you if you have:

Excellent client relationship management skills – working with large workplace clients
Proactive relationship management skills – identifying opportunities to support the employer in areas such as engagement or wellbeing
Strong analytical and problem solving skills
Passion for service excellence and a sharp focus on continuous improvement.
Excellent report writing skills.
Competent with a wide range of windows based applications (Word, Excel, Outlook, PowerPoint etc.) and comfortable with new technology.
Demonstrates excellent attention to detail, accuracy, and the ability to meet strict deadlines, whilst demonstrating accountability for individual and team workload

What’s in it for you?

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
A discretionary bonus, depending on personal and company performance
34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Apply Now

Refine Your Search

complaints manager jobs in edinburgh, edh

Workplace Relationship Manager

Workplace Relationship Manager

Head of Guest Relations / Reception Manager

Regulations Enforcement Manager

PROPERTY MANAGEMENT COORDINATOR / ADMINISTRATOR

Guest Services Manager

Hotel Duty Manager

Executive Administration Assistant

Chief Of Staff

Assistant Manager

Advisor to the Chair and CEO

Account Manager

Business Manager

Duty Manager

Customer Services Assistant

Procurement Specialist

Duty Manager

Regulation Innovation (Sandboxes) Manager

Events Supervisor/Manager

Duty Manager

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