Business systems analyst Work, Jobs in Edinburgh (with Salaries)

ServiceNow Business Analyst, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- No experience needed
- In-person
- Communication skills
- Work from home
Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
3d
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Investment Data Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
12d
Sonata Systems Analyst
M&G plc —Edinburgh
- Full-time
- Agile
- Communication skills
- Annual leave
Finance Reporting Analyst
Element Materials Technology —Edinburgh
- Microsoft Excel
- Analysis skills
- Business
Product Operations Analyst
Moody's —Edinburgh
- Sales
- Analysis skills
- Continuous improvement
7d
Compliance Analyst - Edinburgh
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
CRM & Data Analyst
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
- Flexible schedule
Client Service Analyst
Alexander Mann Solutions (AMS) —Edinburgh
- AutoCAD
- Software troubleshooting
- IT
Index Data Management Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
12d
ERP Business Analyst
MacTaggart Scott —Loanhead
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Supply Chain Analyst - Healthcare – Edinburgh, UK
Dexcom —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Data Operations, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Azure
- AWS
- In-person
- Work from home
AddeGrad Program (2026) - Client Solutions Analyst
Addepar —Edinburgh
- Analysis skills
- Project management
- Bachelor's degree
Senior Data Analyst
Scottish Forestry —Edinburgh
- £53,796 - £58,569 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Agile
5d
Senior Finance Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- IT
Procurement Price Analyst
MacTaggart Scott —Loanhead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
- Free parking
- Annual leave
Quick apply
10d

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ServiceNow Business Analyst, Associate

BlackRock Investments -
Edinburgh

Apply Now

Job details

Benefits

Work from home

Qualifications

Business analysis
No experience needed
ITIL
ServiceNow
Communication skills

Full job description

Location: Edinburgh, Scotland Team: Technology Product Job Requisition #: R260238 Date posted: May. 28, 2026

Job description

About this role

We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.

In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working.

Key Responsibilities

Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities
Transform business needs to functional requirements, user stories, and acceptance criteria
Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines
Build positive relationships with business users, product managers, developers, and delivery teams
Communicate clear, timely updates on progress, risks, and dependencies to technical and non‑technical audiences
Identify and recommend improvements to workflows, intake processes, and reporting
Support alignment between day‑to‑day BAU delivery and strategic platform objectives
Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements

Required experience

4+ years’ experience in Business Analysis or Enterprise Service Management
Hands‑on experience working with the ServiceNow platform and modules
A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management)
Confidence handling changing priorities in a dynamic environment
Strong written and verbal communication skills

Preferred experience (but not required)

ServiceNow Certified System Administrator (CSA) or Implementation Specialist
Familiarity with ITIL, CSDM, and CMDB guidelines
Experience supporting both BAU and strategic ServiceNow initiatives

Why join us

You will join a high‑impact team delivering enterprise‑scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (opens in new window) | Twitter: @blackrock (opens in new window) | LinkedIn: www.linkedin.com/company/blackrock (opens in new window)

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Job Requisition #
R260238

Apply Now

Refine Your Search

business systems analyst jobs in edinburgh

ServiceNow Business Analyst, Associate

Service Desk Analyst (Night Shift)

Analyst, Enterprise Service Desk

Senior Technical Support Analyst

Data & Information Management Senior Analyst

Investment Data Analyst

Sonata Systems Analyst

Finance Reporting Analyst

Product Operations Analyst

Compliance Analyst - Edinburgh

CRM & Data Analyst

Client Service Analyst

Index Data Management Analyst

ERP Business Analyst

Supply Chain Analyst - Healthcare – Edinburgh, UK

Data Operations, Associate

AddeGrad Program (2026) - Client Solutions Analyst

Senior Data Analyst

Senior Finance Analyst

Procurement Price Analyst

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