Job Ref: VIR1823
Branch: Virgin Hotels Edinburgh
Location: Virgin Hotels Edinburgh
Salary/Benefits: Competitive Salary Plus lots of Virgin Perks and Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hrs per week
Posted date: 28/07/2026
Closing date: 08/09/2026
At Virgin Hotels, housekeeping is more than cleanliness — it’s about personality, precision, and creating spaces that feel unmistakably Virgin. We’re looking for an Assistant Head Housekeeper who leads from the front, champions our culture, and inspires a high-performing team to deliver consistently exceptional guest experiences.
The Details:
Your day-to-day will include:
Leadership Culture
- Support the Head Housekeeper in fostering a personable, genuine, and committed Housekeeping team.
- Assist in maintaining team accountability to operating procedures, service standards, and cultural values through coaching, guidance, and constructive feedback.
- Lead daily team briefings and shift handovers, ensuring clear communication and operational readiness.
- Promote and embody the Virgin “Tone of Voice,” culture, and brand standards, encouraging team members to deliver these consistently.
Training Development
- Support the delivery and coordination of departmental training on service standards, safety procedures, and housekeeping skills.
- Assist with onboarding and training new team members, ensuring they are confident and competent in their roles.
- Monitor training completion and help identify development opportunities for team members.
- Encourage a culture of continuous learning, improvement, and teamwork within the department.
Operations Standards
- Maintain a strong understanding of all housekeeping procedures, policies, and systems, ensuring standards are consistently followed.
- Assist with allocating daily workloads to Room Attendants and Housekeeping Supervisors to ensure efficient operations and productivity.
- Monitor the completion of departmental checklists and ensure all tasks are carried out to the required standard.
- Conduct routine inspections of guestrooms and public areas, providing feedback to maintain Virgin Hotels cleanliness and presentation standards.
- Support the management of linen, guest amenities, and cleaning supplies, helping to maintain appropriate stock levels.
- Ensure housekeeping activities comply with all health, safety, and hygiene regulations and report any concerns promptly.
Guest Experience
- Actively support the Know program by encouraging accurate guest profile updates and helping deliver personalised guest experiences.
- Assist in resolving guest requests, questions, and concerns promptly and professionally, ensuring a positive outcome.
- Work closely with Front Office and other departments to resolve operational issues and create memorable guest experiences.
Collaboration Reporting
- Work closely with the Head Housekeeper and hotel leadership team to support departmental and hotel objectives.
- Assist in monitoring productivity, quality standards, and departmental performance.
- Provide operational feedback and contribute to continuous improvement initiatives.
- Support administrative tasks, reporting requirements, and labour planning as directed by the Head Housekeeper.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
At Virgin Hotels, we celebrate creativity, individuality, and community. As part of Virgin Hotels, you’ll join a brand that believes in doing things differently — where personality matters as much as professionalism, and where every team member is valued for what they bring.
What qualities are we looking for?
- Proven managerial experience in housekeeping, preferably in a lifestyle or luxury hotel environment.
- Strong people management, training, and coaching skills.
- Exceptional attention to detail and operational discipline.
- A natural leader who embodies warmth, personality, and professionalism.
- Passion for service excellence and creating memorable guest experiences.
- Work cohesively with other departments and co-workers as part of a team.
Must-haves:
- Current, legal and unrestricted ability to work in the United Kingdom.
- High school or equivalent education required.
- Minimum of two years of Housekeeping managerial experience.
- Working experience in the premium hospitality sector preferred.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Package and benefits:
- Competitive salary, based on experience
- 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days
- Additional day off for your birthday
- Workplace Pension Scheme
- 4x your salary in Life Assurance
- Company sick pay scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
- Joining a great team being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
REDEFINING LUXURY HOTELS IN EDINBURGH
DISCOVER YOUR PLACE IN THE CITY
Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.
