Experience manager Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
5d
Prospects Trust Unwrapped Shop Manager
The Prospects Trust —Ely
- £32,344 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Free parking
- Store discount
Quick apply
2d
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
11d
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Supervisor
Sports Direct —Ely
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Leadership
- Employee discount
Quick apply
2d
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
Sales Office Administrator
Mr Fothergill’s Seeds Ltd —Newmarket
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
General Farm Worker – Ely
Gressingham Foods Ltd —Ely
- £12.75 - £16.99 an hour
- Weekend availability
- No experience needed
- In-person
- Hand tools
- Free parking
Quick apply
9d
Yard Sales Assistant
Travis Perkins —Ely
- Weekend availability
- Customer service
- Forklift
- Employee discount
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
Customer Service Representative - 2067
Thorlabs —Ely
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
Quick apply
Drone Pilot
Drone Surveying —Cambridge
- £38,000 - £42,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
General Manager
DS Smith —Ely
- Full-time
- Continuous improvement
- Budgeting
- Manufacturing
Production Manager
Feltham's —Ely
- £30,000 a year
- Weekend availability
- Management
- Team management
- Conflict management
Quick apply
Operations Manager
Guyatt House Care —March
- Up to £47,000 a year
- Full-time
- Business development
- Mentoring
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
3d
Operations Administrator
ELMS Health Solutions Ltd —Cambridge
- £25,500 - £28,400 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Human resources
- Free parking
- Annual leave
Quick apply
Store Manager - Full Time
Reeds Homestore —Ely
- Full-time
- Organisational skills
- In-person
- Phone etiquette
- Employee discount
Quick apply
Sales Assistant - 16 Hours
Bestway Group —Ely
- Part-time
- Customer service
- Communication skills
Quick apply
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply

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Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
5 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in ely, cam

Customer Service Manager

Prospects Trust Unwrapped Shop Manager

Fractional Chief Operating Officer (COO)

Operations Manager

Supervisor

Chief Operating Officer (COO)

Programmes Manager

Sales Office Administrator

General Farm Worker – Ely

Yard Sales Assistant

Counselling and Partnerships Administrator

Customer Service Representative - 2067

Drone Pilot

General Manager

Production Manager

Operations Manager

Operations Administrator

Store Manager - Full Time

Sales Assistant - 16 Hours

Key Account Manager - Vegetable Seeds – UK & Scandinavia

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