Customer experience manager Work, Jobs in Ely, Crf (with Salaries)

Customer Experience Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Flexitime
Quick apply
1d
Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Account Manager
CITY ELECTRICAL FACTORS LTD —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
14d
Barista
Starbucks —Cardiff
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Centre Operative
Milk & More —Cardiff
- £34,264.52 a year
- Full-time
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
2h
Unit Logistics Manager
We Are Epic Caterers —Cardiff
- Up to £30,000 a year
- Weekend availability
- Supervising experience
- Cleaning
- In-person
- Free parking
Quick apply
5d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Sales Host
Everlast Gyms —Cardiff
- Part-time
- Administrative experience
- Employee discount
- Gym membership
Quick apply
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- Team management
- AI
- Annual leave
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
6d
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- CRM software
- In-person
Quick apply
12d
Account Services Manager - Pharmacy
Cambrian Alliance Group —Cardiff
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Quick apply
8d
Senior Customer Compliance Manager
Hodge Bank —Cardiff
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
8d
Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
6d
Leisure Member Relations Manager
Village Hotels - Cardiff - Leisure —Cardiff
- Full-time
- Social media management
- Employee assistance programme
- Gym membership
Quick apply
Account manager
You Can Clinic —Cardiff
- £28,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5h
General Manager
SA Brains —Llandaff
- Up to £45,000 a year
- Sales
- Hotel
- University
Quick apply
Duty Manager/Supervisor
BuzzBoxx —Cardiff
- Part-time
- Supervising experience
- Cleaning
- Leadership
- Employee discount
Quick apply
13d

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Customer Experience Manager

Jalla Transport & Mobility Services Ltd.
Cardiff

Quick apply

Job details

Permanent | Full-time
£25,420.00 - £58,449.50 a year
1 day ago

Benefits

Casual dress
Employee mentoring programme
Flexitime

Qualifications

Spanish
Customer service
Data analysis skills
Internal department liaison
English
Performance management
Analysis skills
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Job Overview

We are seeking a dynamic and energetic Customer Experience Manager to lead our customer service team and elevate the overall experience for our clients. In this pivotal role, you will drive initiatives to enhance customer satisfaction, foster a positive service environment, and ensure that every interaction reflects our commitment to excellence. Your leadership will inspire your team to deliver outstanding service, while your analytical skills will help identify opportunities for continuous improvement. If you thrive in a fast-paced setting and are passionate about creating memorable customer journeys, this is the perfect opportunity for you to make a meaningful impact.

Responsibilities

Lead, supervise, and motivate a diverse team of customer service representatives to achieve high performance standards.
Develop and implement strategies to improve customer satisfaction metrics and streamline service processes.
Analyze customer feedback, service data, and operational reports to identify trends and areas for enhancement.
Foster a positive team environment through coaching, training, and ongoing development initiatives.
Collaborate with cross-functional teams to resolve complex customer issues promptly and effectively.
Ensure clear communication of policies, procedures, and expectations across the team in multiple languages including English and Spanish.
Monitor daily operations to maintain service quality standards and compliance with company policies.

Skills

Multilingual proficiency in English and Spanish is essential for effective communication with diverse customer bases.
Strong analysis skills to interpret data, identify patterns, and develop strategic solutions.
Proven management experience with a track record of supervising teams and leading projects successfully.
Excellent communication skills to articulate ideas clearly and foster teamwork across departments.
Demonstrated leadership abilities with a focus on motivating staff, managing performance, and driving results.
Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.
Supervising experience that showcases your capacity to guide teams towards shared goals while promoting a culture of continuous improvement.

Join us as a Customer Experience Manager and be at the forefront of delivering exceptional service experiences that delight customers worldwide!

Pay: £25,420.00-£58,449.50 per year

Benefits:

Casual dress
Employee mentoring programme
Flexitime

Work Location: In person

Quick apply

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