Technical support co Work, Jobs in Ely, Crf (with Salaries)

IT Service Desk Analyst
ARO —Cardiff
- £24,000 - £26,300 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Communication skills
- Employee assistance programme
Quick apply
3h
Associate, Analyst NAA Operations CoE, Audit and Assurance
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- AI
- Communication skills
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
IT Support Officer
Newport Live —Newport
- From £25,949 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Deputy Workplace Manager (Technical)
Transport for Wales —Pontypridd
- HVAC
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- No experience needed
- Analysis skills
- Quality control
Technical Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £33,699 a year
- Full-time
9d
IT and Digital Services Team, Digital Business Partner
Transport for Wales —Pontypridd
- No degree
- Communication skills
8h
Powerplant Engineer
GE Aerospace —Cardiff
- Weekend availability
- Engineering
- Master's degree
- Analysis skills
23h
Client Services Executive
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Financial services
- Referral programme
Cloud Infrastructure Engineer
Julian Hodge Bank —Cardiff
- £40,913 a year
- Full-time
- Continuous improvement
- Quality control
3d
Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Technical Records Auditor
Willis Lease Finance Corporation —Bridgend
- Analysis skills
- Data entry
- Communication skills
Site Systems Co-ordinator / Site Systems Administrator
Dalkia —Bridgwater
- Communication skills
6h
Technical Records Consultant
Willis Lease Finance Corporation —Bridgend
- Analysis skills
- Data entry
- No travel
AI Outcomes & Automation Consultant
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- AI
- Flexible schedule
4d
Cyber Security Analyst
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Computer Science
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Home adaptations team leader
Bridgend County Care and Repair —Bridgend
- £34,542 a year
- Full-time
- Management
- Programmable logic controllers
- In-person
- Annual leave
Quick apply
3d
MRO Returns & Logistics Coordinator
Safran —Cwmbran
- Full-time
- Computer literacy
- ERP systems
- Continuous improvement
2d
Senior BIM Technician – Water Infrastructure
Arup —Cardiff
9d

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technical support co jobs near ely, crf

IT Service Desk Analyst

ARO -
Cardiff

Quick apply

Job details

Full-time
£24,000 - £26,300 a year
3 hours ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Operating systems
Computer literacy
Stakeholder liaison
Incident queue management
LAN
Ticket management
Microsoft Exchange
Microsoft Office Suite
Numeracy
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Active Directory
Negotiation
Time management

Full job description

Job Title: IT Service Desk Analyst

Location: Cardiff, Wales (Hybrid)

Salary: £26,300

Contract type: Permanent

#LI-Hybrid

About the role

Join our Cloud, Cyber and IT (CCIT) Business Unit as a Service Desk Analyst, where you'll play a key role in delivering outstanding first-line technical support to customers. Reporting to the Front Line Services Manager, you'll be responsible for managing customer incidents and service requests, troubleshooting technical issues, and ensuring a high standard of customer service across every interaction.

This role is ideal for a customer-focused IT professional with knowledge of desktop support and network technologies, who enjoys problem-solving and helping users resolve technical challenges. You'll provide support via phone, email, and monitoring systems, taking ownership of incidents from initial contact through to resolution or escalation when required.

As part of a collaborative Service Desk team, you'll help ensure service level agreements (SLAs) are consistently met while contributing to an excellent customer experience. We're looking for someone who is proactive, detail oriented, eager to learn, and committed to delivering exceptional customer support in a fast-paced environment.

This is an excellent opportunity to develop your technical skills, grow your career and make a meaningful impact on customers every day.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office in Cardiff.

What you’ll do

Responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs/OLAs.
Day to day management of our proactive monitoring software; includes logging all related service desk tickets and dealing with them as per the service guidelines.
Desktop and hardware repairs internally and for customers
Log information on tickets and calls received and maintain detailed and accurate records.
Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
Establish and maintain effective working relationships with co-workers, supervisors and customers.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Responsible for supporting the company’s proactive services operations and other service desk operations as required.
Travel to and from customer sites (nationally) where required to meet business needs.
Working at customer sites (nationally) where required to meet business needs.

Requirements

What we are looking for?

Essential

Experience of working in a technical customer service IT support role
Exceptional customer services skills
Exposure to working to SLAs
Experience of working in a fast paced working environment
Full and valid UK driver's license
Able and happy to complete an enhanced DBS check
A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC & server security, ADSL, LAN, Exchange, Active Directory
Ability to use desktop software and applications- word processing, spreadsheets and graphics
Office 365 experience
Excellent telephone manner and customer engagement skills

Desirable

A good understanding of IT support principles; e.g. desktop, networks, infrastructure
A basic understanding of Apple devices (desirable)
Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally
Good numeracy/literacy skills
Practical problem solving and negotiation skills
Strong prioritisation, time management and troubleshooting skills
A relevant technical qualification (desirable)
Experience with Autotask
Experience with Datto RMM
Experience with ServiceNow

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programme
Flexible working
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us!
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

#LI-Hybrid

Quick apply

Refine Your Search

technical support co jobs in ely, crf

IT Service Desk Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance

Technical Support Co-ordinator

IT Support Officer

Deputy Workplace Manager (Technical)

Analyst, Quality Risk and Security Services

Technical Officer

IT and Digital Services Team, Digital Business Partner

Powerplant Engineer

Client Services Executive

Cloud Infrastructure Engineer

Senior Administrative Officer

Technical Records Auditor

Site Systems Co-ordinator / Site Systems Administrator

Technical Records Consultant

AI Outcomes & Automation Consultant

Cyber Security Analyst

Home adaptations team leader

MRO Returns & Logistics Coordinator

Senior BIM Technician – Water Infrastructure

I want to receive the latest job alerts for technical support co in ely, crf

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