Customer experience specialist Work, Jobs in Eng (with Salaries)

Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
8d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Part-Time Business Administrator & Job Coordinator
Vale Estate Landscaping and Irrigation —Chichester
- From £20 an hour
- Part-time
- Remote
- Microsoft Word
- Computer literacy
- Administrative experience
- Work from home
Quick apply
Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
14d
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Entry Level Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
8d
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Work from home
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Communication skills
- Annual leave
- Referral programme
Quick apply
Fulfilment Specialist – Post Room
MGC Live —Stevenage
- £13.00 - £13.50 an hour
- Customer service
- Computer literacy
- Travel
- Free parking
Quick apply
9d
Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Project management
- Travel
- Marketing
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
8d
Customer Relations Case Specialist
OSB Group —Chatham
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Writing skills
- Financial services
- Communication skills
- Annual leave
Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
2d

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Client Placement Specialist

UK Therapy Guide
London

Quick apply

Job details

Part-time
£14 an hour
8 days ago

Benefits

Work from home

Qualifications

Google Suite
Customer service call handling
Client engagement
Appointment booking and call handling
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Join UK Therapy Guide as a Client Placement Specialist

Are you a people-focused professional who thrives on meaningful conversations and real-world impact?

We’re looking for a results-driven Client Placement Specialist to join UK Therapy Guide on a part-time basis. This fully remote position is ideal for someone who thrives in a dynamic, client-focused environment and is passionate about guiding individuals on their mental health journey. In this role, you’ll work directly with clients during live placement calls, offering empathetic, confident support as you guide them from their first enquiry to the start of their therapy journey.

Your ability to listen, reassure, and inspire trust will play a vital role in helping clients take an important step toward better mental health. You won’t be doing this alone. We provide comprehensive training, clear guidance, and operate under strict safeguarding procedures, ensuring the highest standards of care for both clients and our team.

About Us

UK Therapy Guide is a rapidly growing online therapy platform dedicated to making high-quality mental health therapy accessible across the UK. We connect individuals with qualified therapists, offering personalised matching services to ensure clients find the right therapeutic fit. We are passionate about transforming mental health access and are looking for individuals to join us on this mission.

Hours

Part-time: Approximately 17 hours per week.

This role is based on 4-hour shifts.

Our core shift blocks are: 9 a.m. - 1 p.m. 4 p.m. - 8 p.m.

The successful candidate must have the flexibility to work a combination of both morning and evening shifts to complete their weekly hours.

Key Responsibilities

Successfully guide clients from initial inquiry to a booked first session through empathetic and effective placement calls.
Consistently maintain high booking efficiency and ensure accurate client onboarding data.
Ensure a high level of client and therapist satisfaction by providing timely and helpful support.
Contribute to the continuous improvement of our placement process by gathering and managing client feedback.
Manage administrative tasks and maintain accurate data to ensure a smooth client journey.

Required Skills & Qualifications

Proven experience in a target-driven customer service role is essential. Excellent communication skills (written and verbal).
Strong interpersonal skills, with the ability to empathise and build trust with clients to guide decisions.
Demonstrated resilience, with the ability to manage customer inquiries and remain composed under pressure.
Goal-oriented, with a strong desire to meet and exceed targets.
Confidence in clear and persuasive communication, gently supporting hesitant clients towards making a decision.
Highly organised and able to handle multiple tasks efficiently.
Strong technical proficiency, including expertise with Google Workspace and the ability to quickly learn and adapt to new software.

Why Join Us?

Flexible, remote working opportunity
Be part of a company that’s making a real difference in mental health
Growth and development opportunities
A collaborative, creative, and supportive work environment

Application question(s):

1. This role combines empathetic client support with the responsibility of guiding clients to start their therapy journey. Why does this specific combination of helping people and achieving a clear outcome appeal to you?

2. How do you ensure excellent customer care and detail management when communicating with clients remotely?

3. How do you feel about working in a role with specific, measurable targets? Describe your experience with this.

Pay: £14.00 per hour

Benefits:

Work from home

Work Location: Remote

Quick apply

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