Customer experience specialist Work, Jobs in Eng (with Salaries)

Energy Specialist RES - Kingswinford
eonnext —Kingswinford
- £25,983 - £31,573 a year
- Full-time
- Continuous improvement
- Annual leave
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
- Remote
- Databases
- Organisational skills
- Communication skills
Quick apply
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
8d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
14d
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Entry Level Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
8d
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Work from home
Fulfilment Specialist – Post Room
MGC Live —Stevenage
- £13.00 - £13.50 an hour
- Customer service
- Computer literacy
- Travel
- Free parking
Quick apply
9d
Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Referral programme
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Project management
- Travel
- Marketing
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
8d
Customer Service Representative - Peterborough
Diligenta —Peterborough
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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customer experience specialist jobs near eng

Energy Specialist RES - Kingswinford

eonnext -
Kingswinford

Apply Now

Job details

Full-time
£25,983 - £31,573 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Continuous improvement
Customer support
Customer interaction

Full job description

Join our team as an Energy Specialist and take full, end-to-end ownership of the customer experience! You won't just wow our customers; you'll be the pivotal point for their entire journey, delivering exceptional service amidst the dynamic energy revolution.

We're looking for a highly motivated, customer-focused individual with a passion for energy and a drive for continuous improvement. Thrive in a fast-paced environment where you'll help our customers find easy-to-understand solutions to their complex problems.

Here's a taste of what you’ll be doing:
You will be at the heart of our customer operations, blending excellent communication with deep industry knowledge.

End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.
Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.
Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.
Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self-led learning and company-provided training.
Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.

Are we the perfect match?
We're looking for individuals ready to tackle complex challenges and contribute positively to our team culture.

Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.
Agile Mindset: You thrive in an ever-changing, fast-paced environment, quickly adapting to new policies, system updates, and business priorities.
Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy-to-understand solutions.
Team Collaboration: A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.
Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.

It would be great if you had:

Previous Customer Service Experience: (Don't worry if you’re new to energy, we’ll provide full training!)

Here’s what else you need to know:

This role may close earlier due to high application volumes.
The starting salary for this role is £25,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.
Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

Please note:

DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options – full-time and part time hours available between 9:00-5:00 Monday-Friday

IMPORTANT INFORMATION
If you are invited to a Discovery Day, it will take place at our Kingswinford hub. Should your application be successful, the initial 8 week training will also be conducted at our Kingswinford hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days a week (Monday, Tuesday and Friday), of the 8 weeks training.

A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.

Apply Now

Refine Your Search

customer experience specialist jobs in eng

Energy Specialist RES - Kingswinford

Bookings & Compliance Coordinator (Remote)

Client Placement Specialist

Product Support Specialist (Part-Time)

Collections Specialist

Customer Support Specialist - UK

Customer Support Associate - APAC

Customer Support Specialist

Customer Experience Advisor

Entry Level Customer Resolutions Advisor

Specialist Customer Support Consultant

Customer Service & Sales Coordinator

Business Banking Customer Service Representative

Fulfilment Specialist – Post Room

Complaints Specialist

Customer Advisor

Customer Resolutions Specialist Claims

Customer Marketing Specialist

Trainee Customer Resolutions Advisor

Customer Service Representative - Peterborough

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