Senior guest relations Work, Jobs in England (with Salaries)

Senior Guest Relations Manager
PPHE Hotel Group —London
- Hotel
- Continuous improvement
- Training & development
- Employee discount
- Referral programme
Quick apply
8d
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Guest Relations Supervisor
Hilton —London
- Full-time
- Hospitality
- Hotel
- Supervising experience
Guest Relations Manager
The Conduit —London
- £40,000 - £42,000 a year
- Full-time
- Organisational skills
- Training & development
- Restaurant
- Annual leave
Quick apply
6d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
Guest Relations Manager | Nettle - The Conduit
Levy —London
- £40,000 - £42,000 a year
- Full-time
- Organisational skills
- Training & development
- Restaurant
- Annual leave
- Employee assistance programme
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
Guest Service Manager (PM Shift - London office based)
AG Hotels Group —London
- £13.50 an hour
- Hospitality
- Customer service
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
Assistant Human Resources Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Human resources
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Head of Guest Services
Exclusive Household Cavalry —London
- £30,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Relocation assistance
Quick apply
2d
People Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Senior Conference & Events Manager
Convene Hospitality Group —London
- Annual leave
- Employee assistance programme
Quick apply
8d
Hospitality Coordinator
Tait —London
- Part-time
- Customer service
- Organisational skills
- Communication skills
Group, Reservations & Events Office Manager
Doubletree by Hilton York —York
- £38,000 a year
- Full-time
- Hotel
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Hospitality General Manager
Aztech Soccer Limited —Guernsey
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- English
- Hotel
Quick apply
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply

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Senior Guest Relations Manager

PPHE Hotel Group -
London

Quick apply

Job details

8 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

Succession planning
Front of house supervision
Guest relations
Continuous improvement
Relationship management
Training & development
Team motivation leadership
Rota coordination

Full job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests.

As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.

You will take ownership of guest feedback platforms, including Review Pro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.

As a Senior Guest Relations Manager, you will receive:

Salary: Highly competitive with great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Two free meals per day including days off if you wish to come i¬n!
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

We are looking for a Senior Guest Relations Manager who will:

Lead the Guest Relations team day-to-day, ensuring exceptional service delivery aligned with Park Plaza Brand Standards
Act as a senior point of contact for VIPs and key guests, managing complex requests and service recovery with confidence and professionalism
Build, maintain and grow relationships with VIPs, Radisson Rewards members and returning guests
Take full ownership of guest feedback platforms (including Review Pro), analysing trends and driving continuous improvement across departments
Work closely with Front of House leadership and wider hotel teams to deliver strong guest satisfaction, colleague engagement and commercial performance
Lead by example, inspiring, coaching and developing team members to create a high-performing and engaged team culture
Support wider departmental management including recruitment, rota planning, training, performance management and succession planning
Act as part of the wider management team, contributing to operational and strategic decisions and supporting duty management responsibilities where required
Drive up selling opportunities and promote hotel services, amenities and loyalty programmes
Ensure compliance with company policies, procedures and health & safety regulations

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Quick apply

Refine Your Search

senior guest relations jobs in england

Senior Guest Relations Manager

Senior Client Relations Manager

Guest Relations Supervisor

Guest Relations Manager

Senior Facilities Coordinator

Guest Relations Manager | Nettle - The Conduit

Membership Manager

Guest Service Manager (PM Shift - London office based)

Assistant Human Resources Manager

People Manager

Team Leader - 21 Soho Square

Front of House Manager (Maternity Cover)

Guest Relation Manager

Head of Guest Services

People Manager

Senior Conference & Events Manager

Hospitality Coordinator

Group, Reservations & Events Office Manager

Hospitality General Manager

Cluster Quality & Guest Experience Manager

I want to receive the latest job alerts for senior guest relations in england

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