Technical support representative Work, Jobs in England (with Salaries)

Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
1d
Stakeholder Engagement Coordinator
CJ Associates —London
Health and Safety Manager
Lawtech Group —Leicester
- £54,000 - £60,000 a month
- Part-time
Quick apply
1h
Technical Analyst
Capgemini —Birmingham
- Computer networking
Stage Casuals
Royal Ballet and Opera —London
- £16.89 an hour
- Communication skills
7d
Stage Casuals
Royal Opera House —London
- £16.89 an hour
- Communication skills
8d
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
11d
3rd line Technical Professional
BT Group —Peterborough
- Computer networking
- Communication skills
Administrative Officer
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- University
- AI
6d
Transport Monitoring Officer
Brighton & Hove City Council —Hove
- £29,064 - £31,022 a year
- Full-time
- Presentation skills
- AI
3d
Technical Support Engineer
Fujitsu —Basingstoke
- Full-time
- Oracle
- Linux
- Annual leave
- Employee assistance programme
14d
Product Support Representative
Solera —Leeds
- Full-time
- Customer service
- Salesforce
- English
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Site Technical Trainer
Ball Corporation —Wakefield
- £33,975 - £56,625 a year
- Mentoring
- Communication skills
Quick apply
14d
Product Manager III - 12-month FTC
GoCardless —London
- £82,400 - £123,600 a year
- Analysis skills
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Associate Practitioner B4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
6d

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technical support representative jobs near england

Customer Operations Specialist

Storman Software LTD -
London

Quick apply

Job details

1 day ago

Qualifications

Customer service
Computer skills

Full job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customized software-based systems, and provide detailed responses to resolve customer issues. Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures. May assist in the resolution research for new or previously unknown point of sale product issues.
Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates. Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals. Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp

Preferred Qualifications

Typically Minimum 6 Years Relevant Exp
Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Computer skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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Refine Your Search

technical support representative jobs in england

Customer Operations Specialist

Stakeholder Engagement Coordinator

Health and Safety Manager

Technical Analyst

Stage Casuals

Stage Casuals

System Support Representative

3rd line Technical Professional

Administrative Officer

Transport Monitoring Officer

Technical Support Engineer

Product Support Representative

Anthropic Fellows Program

Site Technical Trainer

Product Manager III - 12-month FTC

Customer Service Representative

Anthropic Fellows Program, AI Safety

Customer Contact Centre Advisor (Payments / Technical Support)

Customer Representative (Technical Support)

Associate Practitioner B4

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