line lead Work, Jobs in erith (with Salaries)

Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Senior Quality Management Lead
Oxleas NHS Foundation Trust —Dartford
- £63,665 - £70,887 a year
- Full-time
- Leadership
- Communication skills
6d
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —London
- Leadership
Quick apply
1d
Deputy Operations Manager - HMP
Turning Point —Thamesmead
- £48,208 a year
- Full-time
- Leadership
- Communication skills
5d
Workshop Lead - BMW
Hedin Automotive —London
- £51,000 a year
- Monday to Friday
- Customer service
- Maintenance
- Driving
8h
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
Ranger
The City Of London —London
- £33,705 - £37,479 a year
- Weekend availability
- Communication skills
15h
Therapeutic Hub Head of Service (Greenwich)
Transforming Lives for Good (TLG) —London
- £20,712.50 - £44,449.00 a year
- Part-time
13d
Lead Trainer Assessor
ALSTOM —London
- £65,000 a year
- Microsoft Office
- AWS
- Annual leave
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
6d
Scenic Metalwork Apprentice
Royal Ballet and Opera —Purfleet
- £28,089.10 a year
- Full-time
- No degree
ZARA VISUAL COMMERCIAL LONDON
INDITEX —London
- Full-time
- Customer service
- Analysis skills
- Mentoring
Quick apply
Category Lead
Wurth UK Ltd —Erith
- £30,000 - £40,000 a year
- Hybrid work
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Sponsor
High Speed Two (HS2) —London
- £59,268 - £69,727 a year
- Full-time
12d
Online Manager
Morrisons —London
- Employee discount
Quick apply
Account Management Lead
Proton AG —London
Clinical lead
Kent and Medway Mental Health NHS Trust —Dartford
- £49,387 - £56,515 a year
- Part-time
- Leadership
2d

I want to receive the latest job alerts for line lead in erith

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Centre Manager

Good Life
Orpington

Quick apply

Job details

Permanent | Full-time
£50,000 a year

Benefits

Casual dress
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Management
Multilingual
Customer service
English
Supervising experience
Team management
Leadership

Full job description

Call Centre Manager

GoodLife+ is a dynamic, fast-growing subscription-based prize draw entertainment company offering everyday excitement through prizes such as cash, luxury cars, holidays and technology, alongside access to thousands of rewards, cinema tickets and exclusive content.

The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience.

This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our UK and South African customer support operations.

Success is measured through performance data, sales outcomes and operational efficiency.

Key ResponsibilitiesTeam Management & Leadership

Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets

Set clear expectations for productivity, sales performance, and service standards

Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes

Hold team members accountable for meeting KPIs and performance standards

Support recruitment, onboarding and structured training of new agents

Build a performance-driven culture focused on results, accountability and continuous improvement

Take ownership of team structure, including hiring, performance management, and exiting underperformance where required

Sales Performance & Target Delivery

Own delivery of team sales, retention and revenue targets

Drive sales, retention and upgrade performance across all customer interactions

Ensure agents actively identify and convert opportunities during inbound and outbound contacts

Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis

Implement structured coaching to improve objection handling, closing rates and customer engagement

Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes

Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met

Operational Oversight

Manage daily call centre operations across both office-based and remote teams in the UK and South Africa

Ensure staffing levels, scheduling and coverage align with demand and business priorities

Monitor key performance indicators, including:

◦ Sales conversion rate

◦ Revenue per agent

◦ Retention rate

◦ Call volumes

◦ Customer satisfaction

◦ Response times

Identify underperformance quickly and implement corrective action

Resolve escalated customer issues or complaints efficiently

Maintain clear ownership of operational performance and cost efficiency across the function

Performance Monitoring & Data Management

Use performance data to manage the operation proactively

Analyse trends in customer behaviour, sales performance and productivity

Produce regular reporting on operational and commercial performance

Identify performance gaps and implement targeted improvement plans

Drive continuous improvement in efficiency, conversion and customer outcomes

Own performance dashboards and ensure decisions are driven by data rather than assumptions

Decision-Making Authority

Authority to recruit, manage performance, and exit team members in line with company policy

Responsibility for delivering operational and commercial performance targets

Authority to implement process, staffing, and workflow changes to improve performance

Ownership of day-to-day operational decisions across the call centre function

What We Offer

Competitive salary of £50,000–£60,000 per year, up to £70,000 OTE

Performance bonus and commission pay

31 days holiday per year, including Bank Holidays

Working hours Monday to Friday, 8:30am–5:30pm, with an early 5:00pm finish on Fridays

Company pension

Multiple company events each year and regular team rewards

Additional company benefits including cinema tickets and discounts

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food

Experience:

Team management: 2 years (required)
Customer Service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

line lead jobs in erith

Call Centre Manager

Police Officer - Inner London

Operations Manager - Lefties Lakeside NEW OPENING

Senior Quality Management Lead

Delivery Station Supervisor

Deputy Operations Manager - HMP

Workshop Lead - BMW

Sr. Director, Hotels & Resorts

Apprenticeships Officer

Ranger

Therapeutic Hub Head of Service (Greenwich)

Lead Trainer Assessor

Lead Appointed Person Lifting Operations

Scenic Metalwork Apprentice

ZARA VISUAL COMMERCIAL LONDON

Category Lead

Sponsor

Online Manager

Account Management Lead

Clinical lead

I want to receive the latest job alerts for line lead in erith

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected