Hotel manager Work, Jobs in Esher, Sry (with Salaries)

Reception Manager
Police Federation of England and Wales —Leatherhead
- English
- Hotel
- Team management
- Free parking
- Employee assistance programme
Quick apply
Housekeeping Manager
Stoke Park Ltd —Slough
- Up to £50,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Sick pay
Quick apply
Director of Operations - UK & Ireland
InterContinental Hotels Group —Windsor
- Hotel
- Continuous improvement
- Budgeting
- Employee discount
Operations Manager
Hilton London Angel Islington —London
- Up to £50,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Head of Operational Support
HandPickedHotels —Sevenoaks Town and St. John's
- Temporary
- Hotel
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
12d
General Manager - Pub with Rooms
Amtel Ventures Ltd —London
- From £45,000 a year
- Full-time
- Bar
- Restaurant management
- Hotel
Quick apply
Director of Guest Experience
The Chancery Rosewood —London
- Weekend availability
- Hotel
- Leadership
Quick apply
Manor Operations Manager
Foxhills —Ottershaw
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Front of House Manager
The Clermont —London
- £47,000 a year
- Full-time
- Hotel
- Analysis skills
- Leadership
- Employee discount
- Referral programme
Quick apply
General Manager- Six Senses Shaharut
InterContinental Hotels Group —Windsor
- English
- Hotel
- Team management
General Manager
Hotel Indigo London - Kensington —London
- Full-time
- Hotel
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Hotel Operations Manager
Radisson Red London Twickenham —Twickenham
- Full-time
- Bar
- Restaurant management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Assistant Reception Manager
5 Hertford Street —London
- Up to £50,000 a year
- Full-time
- Management
- Hotel
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
3d
Front Office Manager
Vignette Collection —London
- Weekend availability
- Hotel
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Front of House Manager - Television Centre, London
Savills Management Resources —London
- Weekend availability
- Microsoft Office
- First Aid Certification
- Continuous improvement
Back of House Manager
Hilton —London
- Full-time
- Inventory control
- Hotel
- Training & development
General Manager
The Half Moon, Herne Hill —London
- Up to £60,000 a year
- Full-time
- Restaurant management
- Hotel
- Leadership
- Employee discount
Quick apply
Hotel Services Manager
TLC Care —Pinner
- Full-time
- Customer service
- Hotel
- Budgeting
Quick apply
Hotel Operations Manager
Holiday Inn London - Regents Park —London
- £60,000 a year
- Full-time
- Hotel
- Supervising experience
- Leadership
- Free parking
- Employee discount
Quick apply

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Reception Manager

Police Federation of England and Wales -
Leatherhead

Quick apply

Job details

Permanent

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Operations management
Stakeholder collaboration
Stakeholder liaison
Process improvement
English
Team management
Partnership building
Front desk
Customer interaction
Training & development
Guest services telephone call handling
Leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Description

Responsible for Federation House hotel reception, and will ensure the effective operational running of reservations, guest experience and conference centre. Manage and lead a team of 11 within the department, ensuring that all customer requirements are dealt with effectively by the team and that a co-ordinated approach is maintained. This person will be an integral part of the Federation House team and will be instrumental in ensuring we provide our customers with a great experience and maximise revenue opportunities.

Key Responsibilities

Operations: Ensure the smooth and efficient running of the hotel and conference centre reception area, maintaining high standards of service at all times. Review and streamline practices and identify opportunities for improvements and efficiencies.
Team Leadership: Line manage a team of 11, including Night Porters, Supervisors, Conference Coordinator, and Reception staff. Provide clear communication, guidance, and support to achieve service level agreements (SLAs).
Drive brand visibility and revenue growth: Proactively promote hotel and conference services through upselling, cross-selling, and building strategic partnerships; leveraging guest feedback and market trends to enhance offerings and strengthen the Federation House brand.
Recruitment & Development: Oversee hiring, onboarding, training, and ongoing development of reception staff to maintain a skilled and motivated team.
Staff Scheduling: Manage weekly rotas and overtime to ensure adequate staffing levels while adhering to budgetary constraints.
Collaboration: Work closely with key stakeholders and section managers and attend weekly operational meetings to align priorities and objectives.
Customer Service: Oversee all customer facing and guest interactions—both in person and via phone/email—ensuring inquiries are handled promptly, professionally, and courteously.
Reservations & Check-In/Out: Guarantee efficient administration of reservations and smooth guest check-in/out processes, ensuring accurate billing and timely payment.
Revenue Management: Maximise room occupancy and revenue through effective yield management, maintaining optimal average room rates and REVPAR.
Conference Centre: provide support and oversight to ensure that bookings of the conference centre run smoothly, and support the Events Coordinator with promoting and managing bookings, and ensuring customers’ expectations are met.

Skills, Knowledge and Expertise

Previous experience as Front of House Manager or Reception Manager within a hotel / conference centre.
People management experience, ideally within the hospitality sector.
Effective interpersonal and communication skills, with the ability to communicate at all levels.
Be approachable, calm under pressure, and able to maintain a professional and positive manner.
Have a hands-on approach, is well organised, and able to take direction and utilise their own initiative.
Proficient written and spoken English communication skills.
Flexibility to support on shifts as and when required.

Benefits

We offer multiple benefits to our HQ employees including: competitive salary, enhanced pension contribution, private medical insurance, death in service benefit, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

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Refine Your Search

hotel manager jobs in esher, sry

Reception Manager

Housekeeping Manager

Director of Operations - UK & Ireland

Operations Manager

Manor Operations Manager

Head of Operational Support

General Manager - Pub with Rooms

Director of Guest Experience

Manor Operations Manager

Front of House Manager

General Manager- Six Senses Shaharut

General Manager

Hotel Operations Manager

Assistant Reception Manager

Front Office Manager

Front of House Manager - Television Centre, London

Back of House Manager

General Manager

Hotel Services Manager

Hotel Operations Manager

I want to receive the latest job alerts for hotel manager in esher, sry

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