Service delivery manager Work, Jobs in Eston, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Customer Service Representative
Tata Consumer Products —Stockton-on-Tees
- £13,888.50 - £13,888.60 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
- Free parking
- Health & wellbeing programme
Quick apply
1h
Building Manager
Next Level Security Group Ltd —Guisborough
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Free parking
Quick apply
Facilities Manager
Praxis Facilities Management —Middlesbrough
- £35,000 - £40,000 a year
- Full-time
Quick apply
Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
5d
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
Duty Manager/Supervisor
Soccer Sensations Teesside —Stockton-on-Tees
- £13.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
12d
Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
14d
Hotel Assistant General Manager
Whitworth Hall —Spennymoor
- £36,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
Safeguarding and Welfare Officer
Middlesbrough Football Club —Darlington
- From £12.81 an hour
- Weekend availability
- English
- Working with children
- Bachelor's degree
- Free parking
- Store discount
Quick apply
3d
Community Safety Service Manager
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £58,289 - £60,257 a year
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
4d
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
9d
Retail Supervisor - Full Time
Farmfoods —Middlesbrough
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
13d
Postperson with Driving
Royal Mail Group —Middlesbrough
- Part-time
- Employee discount
Shift Manager
Greggs —Stockton-on-Tees
- £14.50 an hour
- Supervising experience
- Employee discount
Quick apply
10d
Centre Manager
Kilmarnock Road Children & Young People Family Resource Centre —Hartlepool
- £34,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
Quick apply
Senior Supervisor
North Yorkshire Council —Whitby
- From £47,390 a year
- Full-time
- Management
- Supervising experience
- Contracts
- Annual leave
- Employee assistance programme
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
4d
Store Manager
Aldi —Middlesbrough
- £52,910 - £69,000 a year
- Management
- Time management
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English

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service delivery manager jobs near eston, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in eston, nyk

Senior Customer Service Manager

Customer Service Representative

Building Manager

Facilities Manager

Event Delivery Manager

Service Manager

Duty Manager/Supervisor

Operations Manager

Hotel Assistant General Manager

Safeguarding and Welfare Officer

Community Safety Service Manager

Compliance and Service Improvement Officer

Retail Supervisor - Full Time

Postperson with Driving

Shift Manager

Centre Manager

Senior Supervisor

Development Manager

Store Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

I want to receive the latest job alerts for service delivery manager in eston, nyk

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