Hotel & accommodations guest services staff Work, Jobs in Eversley, Ham (with Salaries)

Hotel Receptionist - West Court Retreat
Nirvana Spa & Leisure Ltd —Finchampstead
- £13 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
- Referral programme
19h
Night Reception Team Member - Part Time
Travelodge —Camberley
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
13d
Ground Floor - Team Member
Premier Inn —Reading
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
1d
Hotel Receptionist - part-time DAY & NIGHT SHIFTS
Active Hospitality —Wokingham
- Up to £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Hotel
- Free parking
- Employee discount
Quick apply
Nights - Team Member
Premier Inn —Reading
- Up to £13.66 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
12d
Hotel Receptionist
The Lismoyne Hotel —Fleet
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
12d
Ground Floor Team Member
Premier Inn —Reading
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
1d
Night Guest Assistant
Best Western Reading, Calcot —Reading
- £12.71 an hour
- Night shift
- Hospitality
- Customer service
- Hotel
- Free parking
Quick apply
Front Office Team Member / Receptionist
voco Reading Hotel —Reading
- £24,784.50 a year
- Full-time
- Hotel
- Front desk
- In-person
- Employee assistance programme
Quick apply
2h
Receptionist
DoubleTree by Hilton St. Anne's Manor —Wokingham
- £12.74 an hour
- Part-time
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
13d
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
14d
Guest Service Advisor (Nights)
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Free parking
- Employee discount
Quick apply
Receptionist
Hilton —Reading
- £12.90 an hour
- Full-time
- Hotel
- Hotel experience
Reservations and Events Agent
Valor Hospitality —Reading
- £12.85 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
7d
Guest Service Associate
Atrium Hotel Heathrow —Feltham
- £13.21 an hour
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Nights Guest Service Assistant
Holiday Inn and Staybridge Suites London Heathrow —West Drayton
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Guest Services Assistant
Coworth Park —Ascot
- Customer service
- Hotel
- Communication skills
- Referral programme
Front Office Assistant
Best Western Reading, Calcot —Calcot
- £12.71 an hour
- Full-time
- Bilingual
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
Shift Leader - Guest Services
Coworth Park —Ascot
- Customer service
- English
- Microsoft Office
- Employee discount
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
5d

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Hotel Receptionist - West Court Retreat

Nirvana Spa & Leisure Ltd -
Finchampstead

Apply Now

Job details

£13 an hour
19 hours ago

Benefits

Employee discount
Referral programme
Sick pay

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Communication skills

Full job description

Overall aim of the job:

An exciting opportunity has arisen to join the front-of-house team at West Court Retreat. As part of our commitment to enhancing customer experience, we are seeking a host to contribute to delivering exceptional service while embarking on their own journey with the Nirvana Collection.

The ideal candidate will be a key point of contact for guests, helping ensure seamless service throughout their stay and beyond.

Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.

Key Responsibilities:

Provide exceptional and attentive customer service at all times, ensuring a positive experience for every guest.
Act as the primary point of contact for guests, handling all inquiries and requests in a professional and empathetic manner.
Respond promptly to both positive and negative feedback, addressing concerns with a proactive “can do” attitude.
Build strong, lasting relationships with guests, ensuring their needs are met during their stay and beyond.
Hotel Administration & Booking Support:
Handle all aspects of hotel booking administration, including face-to-face interactions, phone calls, and email communications.
Ensure all booking and reservation details are processed accurately and efficiently.
Coordinate concierge services such as arranging taxis, making restaurant reservations, and organising transport to Nirvana Spa or Gym 108.
Operational Support:
Follow standard operating procedures and departmental expectations to maintain consistency and quality of service.
Raise any IT, Maintenance, Health & Safety, or other operational issues with the relevant team to ensure swift resolution.
Manage shift schedules, adapting to the business’s needs, including early starts, late finishes, and weekend or bank holiday shifts.

Skills & Competencies:

Previous experience in customer service, preferably in hospitality or leisure.

Strong attention to detail, with the ability to work accurately and efficiently.
Ability to manage and prioritise tasks effectively, working independently and as part of a team.
Self-motivated with a proactive attitude and problem-solving mindset.
Proficient in computer-based programs, particularly Microsoft Outlook, Word, and Excel.
Excellent communication and interpersonal skills, with a positive, can-do approach to guest interactions.
Flexibility to work varying hours, including early mornings, late evenings, weekends, and bank holidays.

What we’ll offer you:

Full Membership to Nirvana Spa and Pulse 8
Life Assurance (4 x Annual Salary)
Medical Cash plan *
Thrive Mental Health App
Complimentary guest passes
Discounts on selected products
Company sick pay *
Recognition & reward company days out
Paid breaks
Employee Referral Scheme

(* upon successful completion of probationary period)

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.

Apply Now

Refine Your Search

hotel & accommodations guest services staff jobs in eversley, ham

Hotel Receptionist - West Court Retreat

Night Reception Team Member - Part Time

Ground Floor - Team Member

Hotel Receptionist - part-time DAY & NIGHT SHIFTS

Nights - Team Member

Hotel Receptionist

Ground Floor Team Member

Night Guest Assistant

Front Office Team Member / Receptionist

Receptionist

Guest Service Agent

Guest Service Advisor (Nights)

Receptionist

Reservations and Events Agent

Guest Service Associate

Nights Guest Service Assistant

Guest Services Assistant

Front Office Assistant

Shift Leader - Guest Services

Casual Guest Service Agent

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