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Team Leader - Theatre Team

Exmouth Pavilion -
Exmouth

Apply Now

Job details

Full-time
From £12.93 an hour
7 hours ago

Qualifications

Venue and attractions experience
Front of house supervision
Mentoring junior staff
Complaint handling
Supervising experience
Staff training
Organisational skills
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Health and safety briefings

Full job description

Job Advert

Theatre Team Leader

Help us create brilliant experiences for every visitor

We’re looking for a confident and customer-focused Theatre Team Leader to help lead our front of house team at Exmouth Pavilion.

This is a hands-on role at the heart of our performances and events. You’ll help make sure every customer receives a safe, welcoming and enjoyable experience, while providing clear direction and support to our Theatre Team.

Acting as a key link between the team and the Unit Manager for Facilities and Operations, you’ll coordinate front of house activity, lead event briefings and help the team respond calmly and professionally to the demands of a busy live entertainment venue.

What you’ll be doing

You’ll support the smooth running of performances and events by:

Supervising and support the team during operational shifts
Leading pre-event briefings so that everyone understands the show, their duties and any customer or safety requirements
Coordinating customer entry, seating, interval activity and exit arrangements
Acting as the first point of support for team queries and customer concerns
Helping customers with queries, complaints and access requirements
Working closely with Box Office, technical, bar, café, facilities and duty management colleagues
Supporting practical event preparations, including signage, programmes, seating checks and customer information
Making sure front of house areas remain safe, clean and well presented
Supporting emergency procedures and escalating incidents, hazards or maintenance concerns appropriately
Coaching and encouraging team members, including supporting their induction, training and ongoing development
Sharing feedback and ideas that help us continually improve the customer and team experience

What we’re looking for

You’ll be someone who enjoys working with people and can remain calm, organised and approachable during busy events.

You’ll ideally have:

Experience in a customer-facing role within theatre, live events, hospitality, leisure or visitor services
Strong customer service and problem-solving skills
Excellent communication and interpersonal skills
The confidence to guide, support and motivate others
Good organisational skills and the ability to coordinate several priorities
An understanding of the importance of safety, compliance and clear communication
The flexibility to work evenings, weekends and bank holidays in line with the events programme
A First Aid and Fire Marshal qualification, or a willingness to undertake the relevant training

Previous supervisory experience or experience within a theatre, arts, entertainment or events environment would be an advantage, but it is not essential.

What matters to us

We’re looking for someone who leads by example, takes ownership and genuinely cares about creating a great experience for customers and colleagues.

You’ll be professional, supportive and adaptable, with a strong focus on teamwork, inclusion and safety. We’re committed to building an inclusive and diverse workplace and warmly welcome applications from all backgrounds.

Develop your career with us

This role is a great opportunity to build your experience in front of house operations, event delivery, venue safety and team leadership.

At Exmouth Pavilion, we’re committed to developing our people and promoting from within wherever possible. Development is supported through on-the-job learning, coaching, formal training and exposure to wider venue and duty management responsibilities.

Apply Now

Refine Your Search

front of house shift leader jobs in exeter, dev

Team Leader - Theatre Team

Pub Manager

Front of House Team Leader

Head Waiter/Restaurant Supervisor

Room Attendant- Part time

Young's Sous Chef Agency

General Manager

Retail Supervisor

Cleaner / 7280 - The White Hart Hotel

Other jobs to consider

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Theatre Team Leader

Help us create brilliant experiences for every visitor

What you’ll be doing

What we’re looking for

What matters to us

Develop your career with us

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