Senior team manager Work, Jobs in Failsworth, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
1d
Project Coordinator - Bredbury
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
10d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
3d
Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
2d
Team Manager (Start Well)
Tameside Council —Tameside
- £51,356 - £52,413 a year
- Call to connect
- Data analysis skills
- Analysis skills
- Continuous improvement
6d
Deputy Manager
SGS Care Ltd —Moston
- £15.49 an hour
- Full-time
- Employee discount
Quick apply
Event Manager
New Century MCR —Manchester
- £31,500 a year
- Part-time
- Management
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Retail Display Installations Project Manager
100% Group Ltd —Manchester
- £38,000 - £40,000 a year
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Senior Commercial Manager
Ugalco Business & Commercial Solutions Ltd —Manchester
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Business development
- Contracts
- Communication skills
- Free parking
- Flexitime
Quick apply
10d
Deputy Manager
Diamond Care Homes Group —Ashton-Under-Lyne
- From £32,000 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
Quick apply
2d
Property Manager
Hunters Property Group —Manchester
- Up to £29,928.18 a year
- Full-time
- Customer service
- Administrative experience
- Budgeting
- Health & wellbeing programme
- Life insurance
Quick apply
Senior Project/Programme Manager – HR/Org Design
Projentum —Manchester
- £700 a day
- Project management
- Human resources
PMO Manager
Manchester Airport —Manchester
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Workshop Controller Peugeot Omoda Jaecoo
RRG Group —Oldham
- £35,000 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Senior Project Manager
Rochdale Council —Rochdale
- £50,269 - £54,495 a year
- Continuous improvement
13d
Senior Event Manager
Marketing Manchester —Manchester
- Up to £45,000 a year
- Full-time
- Organisational skills
- Budgeting
- Communication skills
7d

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senior team manager jobs near failsworth, gtm

Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
1 day ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

senior team manager jobs in failsworth, gtm

Head of Customer Service

Project Coordinator - Bredbury

Operations Manager

Customer Experience Director

Senior Operations Manager -HV

Continuous Improvement Lead

Manager, Customer Support Ctr

Team Manager (Start Well)

Deputy Manager

Event Manager

Senior Retail Display Installations Project Manager

Assistant General Manager-Experience & Innovation

Senior Commercial Manager

Deputy Manager

Property Manager

Senior Project/Programme Manager – HR/Org Design

PMO Manager

Workshop Controller Peugeot Omoda Jaecoo

Senior Project Manager

Senior Event Manager

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