Co manager Work, Jobs in Fallowfield, Gtm (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
1d
Veterinary Reception Manager
Tameside Veterinary Clinic —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Laboratory experience
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Home Manager
Bridge Oak —Denby Dale
- Weekend availability
- Care plans
- Leadership
Quick apply
7d
Property Manager – Salford – HMO and Co-Living
The HMO Guys —Salford
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Sick pay
Quick apply
9d
Senior Employment Officer
Pure Innovations —Manchester
- £33,481 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
- Employee discount
- Flexible schedule
Quick apply
2d
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
12d
Deputy Retirement Communities Manager
Sanctuary Supported Living —Stockport
- £13,640 - £14,361 a year
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Project Support Officer
Manchester Metropolitan University —Manchester
- £28,031 - £30,378 a year
- Full-time
- Administrative experience
- University
- Teaching
- Life insurance
1d
Property Manager (Full time)
MCR Move Ltd —Burnage
- £27,000 - £30,000 a year
- Full-time
- Driving
- Data entry
- Organisational skills
Quick apply
Location Manager
Anchor —Stockport
- £29,870 a year
- Organisational skills
- Employee discount
9d
Wraparound Care Manager
LSC —Manchester
- Up to £16.81 an hour
- Part-time
- Care experience
- Microsoft Office
- School
Quick apply
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
Sales Manager, Mens Footwear Department, Selfridges Trafford
Kurt Geiger —Manchester
- Full-time
- Employee discount
Quick apply
2d
HR Administrator
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Human resources
- Agile
- IT
Quick apply
9d
Service Manager - Supported Living
Independence Support Ltd —Crewe
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
Neighbourhood Officer - Outer GM Area
MSV Housing Group —Trafford
- £35,859 - £38,141 a year
- Full-time
- Customer service
- Microsoft Office
- Travel
- Employee assistance programme
- Sick pay
Restaurant Head Host
Eastlands Venue Services Limited —Manchester
- Hospitality
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
General Manager
The Lion and Swan, Radley & Co. —Congleton
- Up to £50,000 a year
- Full-time
- Bar
- Management
- Hotel
- Employee discount
Quick apply
5d
Wrap Around Care Manager
St Mary's Catholic Voluntary Academy —Stockport
- £12,464 - £13,739 a year
- Part-time
- School
- Employee assistance programme
7d

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OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour
1 day ago

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Tuesday 3pm-11pm (7.5), Wednesday 3pm-11pm (7.5)

Thursday 3pm-11pm (7.5), Saturday 8am-6pm (9.5)

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

co manager jobs in fallowfield, gtm

OOH Contact Centre Manager (32 Hours)

Veterinary Reception Manager

Home Manager

Property Manager – Salford – HMO and Co-Living

Senior Employment Officer

Dialler Manager

Deputy Retirement Communities Manager

Project Support Officer

Property Manager (Full time)

Location Manager

Wraparound Care Manager

Head of Estates

Passenger Services Agent

Sales Manager, Mens Footwear Department, Selfridges Trafford

HR Administrator

Service Manager - Supported Living

Neighbourhood Officer - Outer GM Area

Restaurant Head Host

General Manager

Wrap Around Care Manager

I want to receive the latest job alerts for co manager in fallowfield, gtm

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