Guest experience manager Work, Jobs in Falmouth, Con (with Salaries)

Guest Experience Manager
Bedruthan Reception —Newquay
- £31,686.10 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Estate Agent
The Property Experts —Falmouth
- £8,400 a month
- Remote
- Sales
- Administrative experience
Guest and recruitment Manager
BF Adventure —Penryn
- £24,734 - £27,821 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Bereavement leave
Quick apply
1d
Casual Event Staff
St Michaels resort —Falmouth
- £12.71 an hour
- Weekend availability
- Serving
- Hospitality
- Bar
- Flexible schedule
Quick apply
2d
Park Services Manager
Hendra Holiday Park —Newquay
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Free parking
- Employee discount
Quick apply
6d
Duty Manager/Supervisor
Harbour Lights Ltd —Falmouth
- Up to £14 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
Hotel Duty Manager (Full time)
Blonde and Grey Ltd trading as HOTEL VARA —Truro
- £28,000 - £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
13d
Visitor Experience and Retail Assistant - Seasonal
Healeys Cornish Cyder Farm —Truro
- From £12.71 an hour
- Hospitality
- Management
- Sales
- Free parking
- Store discount
Quick apply
2d
Holiday Park Duty Manager
Monkey Tree Holiday Park —Newquay
- £16 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
Complex Assistant Manager
Hendra Holiday Park —Newquay
- Up to £29,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
1d
Sales & Guest Experience Coordinator
Cornish Gems Ltd —Truro
- From £24,480 a year
- Weekend availability
- Sales
- Customer service
- Hotel
- Sick pay
Quick apply
9d
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Helston
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Property Services Manager
Ocean Holidays Cornwall —St Ives
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Phone etiquette
- Free parking
- Work from home
Quick apply
22h
General Manager
St Mawes Elysium —Truro
- Full-time
- Hotel
- Agile
- Café
- Employee discount
Quick apply
General Manager - Truro
KFC South West —Truro
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee discount
11d
Security - Security Manager - SE1
Parkdean Resorts —Helston
- £34,029 a year
- Customer service
- Team management
- Resort
- Store discount
- Employee assistance programme
Quick apply
3d
Head of Sales
Philema Hospitality Management —Newquay
- £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Employee discount
- Referral programme
Quick apply
3d
Ride Operator
Camel Creek Adventure Park —Wadebridge
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- No experience needed
- Free parking
- Employee discount
Quick apply
1d
Facilities & Support Services Co-ordinator
National Trust —Redruth
- £27,612 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
11d
Senior Reception & Sales Advisor
Monkey Tree Holiday Park —Newquay
- £15 an hour
- Full-time
- Microsoft Word
- Sales
- Accounting
- Free parking
Quick apply

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Guest Experience Manager

Bedruthan Reception
Newquay

Quick apply

Job details

Full-time
£31,686.10 a year
9 days ago

Benefits

Free parking
Discounted or free food
Employee discount

Qualifications

Hospitality
Management
Customer service
Continuous improvement
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

£31,686.10 per annum | 40-hour contract | 4 day working week | Excellent work-life balance

At Bedruthan and Scarlet, we believe exceptional hospitality is created through thoughtful planning, genuine care and attention to every stage of the guest journey.

We're looking for a Guest Experience Manager to lead and champion the guest journey across both hotels, ensuring every stay feels seamless, memorable and consistently delivered. This is an exciting leadership opportunity for someone who is passionate about people, service excellence and creating the conditions for teams to thrive.

With a permanent 40-hour contract, a highly sought-after 4 day working week, and the opportunity to shape guest experiences at two of Cornwall's most iconic hotels, this role offers something increasingly rare in hospitality: genuine work-life balance alongside a rewarding leadership career.

What are we looking for?

We're looking for a positive, proactive and inspiring leader who understands that exceptional guest experiences don't happen by chance.

They are created through strong leadership, thoughtful planning, excellent communication and teams that feel supported to do their best work.

You'll be passionate about hospitality, naturally organised and committed to continuously improving the guest journey. You'll enjoy building strong relationships across departments, developing colleagues and ensuring every guest interaction reflects the warmth and care that define the Red Hotels experience.

Most importantly, you'll be someone who enjoys working with people and takes pride in creating experiences that guests remember for all the right reasons.

Responsibilities and Duties

Lead, support and develop the Guest Experience team, creating a positive, engaged and high-performing culture.
Champion the guest journey from enquiry through to departure, ensuring every touchpoint is seamless and memorable.
Build strong relationships with operational teams across both hotels to ensure effective communication and joined-up planning.
Support Reception and Front of House operations, maintaining exceptional service standards and team wellbeing.
Analyse guest feedback, operational trends and service performance to identify opportunities for improvement.
Implement initiatives that enhance guest satisfaction and operational efficiency.
Resolve guest concerns with empathy, professionalism and a solutions-focused approach.
Act as a visible ambassador for Bedruthan and Scarlet, promoting our values and service culture.
Coach and develop colleagues, helping them build confidence, capability and expertise.
Drive a culture of continuous improvement, accountability and exceptional hospitality.

Qualifications (Essential):

Previous experience in a hospitality leadership or management role.
Experience leading, coaching and developing teams.
Strong understanding of customer service and guest experience principles.
Excellent communication and relationship-building skills.

Desirable:

Experience within hotel, leisure or luxury hospitality environments.
Front Office, Reception or Guest Services management experience.
Experience using hotel management systems.

Key Skills:

Leadership and people development.
Guest experience and customer service excellence.
Organisation and attention to detail.
Problem solving and decision making.
Communication and relationship management.
Commercial awareness.
Adaptability and resilience.
Positive and proactive approach.

Why Join Us?

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

£31,686.10 per annum plus tips.
Permanent 40-hour contract.
4 day working week, offering excellent work-life balance.
A people-centric working environment.
Learning and internal career progression opportunities.
28 days holiday per year, and an extra day each year, up to 5 years completed service (pro rata).
Long service scheme – enjoy a complimentary stay at Bedruthan after your first year.
Enjoy 40% off food and drinks, along with a range of other services throughout the hotel through our team discount scheme.
Local partnership discounts.
Health Shield Healthcare Plan.
Temporary on-site team accommodation available.
Free parking.
Team socials and opportunities to connect and celebrate together.
Access to wellbeing initiatives and support programmes.

Recognition & Reward

We believe great work should be recognised and celebrated.

As part of the Red Hotels team, you'll benefit from:

Annual awards recognising exceptional contributions across the business.
Opportunities to contribute ideas and make a genuine impact.
A culture that values innovation, collaboration and continuous improvement.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality, setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK's most exciting independent hospitality businesses.

This is an opportunity to lead, influence and elevate the guest experience at two exceptional hotels while enjoying a working pattern that gives you more time to enjoy life outside of work.

This isn't simply a job — it's the place you want to be.

AGENCIES: We're not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.

INDFOH

Quick apply

Refine Your Search

guest experience manager jobs in falmouth, con

Guest Experience Manager

Estate Agent

Guest and recruitment Manager

Casual Event Staff

Park Services Manager

Duty Manager/Supervisor

Hotel Duty Manager (Full time)

Visitor Experience and Retail Assistant - Seasonal

Holiday Park Duty Manager

Complex Assistant Manager

Sales & Guest Experience Coordinator

Accommodation - Accommodation Supervisor - HK1

Property Services Manager

General Manager

General Manager - Truro

Security - Security Manager - SE1

Head of Sales

Ride Operator

Facilities & Support Services Co-ordinator

Senior Reception & Sales Advisor

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