Within your role you will be responsible for setting the culture of your service and ensuring that everyone within it lives and breathes our values and ETHOS:
Our Ethos centres on Potential, Responsibility, Integrity, Diversity and Empathy and underpins all that we do within our workplaces. By putting our ethos into practice, our aim is to ensure that for the people we support and their loved ones, and for the people we work alongside – our colleagues, we can make THE difference so that ‘Every Moment Does Matter’.
You will need to effectively lead, Manage, inspire and motivate your staff by your words, actions and behaviours every single day. You will put the people we support’s needs and interests first so that everything you do is to help them achieve their goals, hopes, dreams and aspirations. You will be our representative and be the first point of contact for families, local organisations and commissioners. Our collective reputation depends on how well you do your job and how your service achieves its objectives and outcomes for those we support. Sound daunting? You will not be on your own, the whole Swanton organisation is here to support you in the important job you have to do, it is in all our interests that you succeed.
Main Responsibilities:
- Lead by example in the provision of high-quality care by participating, observing and sharing experience. Always model the Swanton values in everything you do. Closely monitoring care provision to support the care team to provide all the people we support with the care and support outlined in their personal plan and in accordance with company policies and procedures.
- To take responsibility for quality within your role by implementing and ensuring compliance with the company’s clinical governance and quality assurance systems. Ensure all records and documentation are comprehensive and reviewed regularly, including the recording of internal and external audits, ensuring regulatory compliance at all times.
- Be part of the on call rotation.
- Ensure all our service users have been supported to identify and document personal and desired outcomes that help them progress towards greater independence and clearly identify what staff need to do to support the achievement of these goals.
- Act as a role model to staff at all times. Lead and manage an empowered, engaged, motivated and highly effective care team encouraging them to make a difference to the people we support’s’ lives, whilst providing the highest quality care. Ensuring effective recruitment, induction, training, coaching and development of staff, and completing bimonthly supervisions and annual appraisals for all staff ensuring competencies are met and Swanton values are maintained at all times. You will work flexibly, 5 out of 7 days including evenings, weekends, and Bank Holidays.
- Make a difference to the lives of the people we support by encouraging them to maintain independence and choice in a homely environment and ensuring staff actively engage with the people we support. Identify and clearly document the needs and behaviours of the people we support by gathering information from each service user and all those who know them and enable those needs to be met and behaviours to be managed by the effective and efficient use of all available resources.
- Develop and deliver an annual service development plan with your staff/people we support/families to ensure continuous improvement in your service. This will be reviewed monthly.
- Contribute to the setting of your services annual budgets and ensure profitability of the service by review, support the Registered Manager with the management of this budget. Justify all expenditure and evidence, support with income predictions and fee / hrs variations.
- Support the Registered Manager to Review variances to budget every month and take action to rectify any under performance.
- Ensure that you support the Registered Manager with all financial and administrative systems are maintained and the required statistical information for payroll, personnel, service users, is available in a timely manner. To ensure that all financial administration, including petty cash and people we support monies are accounted for in strict compliance with policies and procedures.
- Ensure staff rotas are cost effective and are appropriate for the needs of the people we support. Ensure you have sufficient staff to cover the rota without the need for Agency workers.
- Support the Registered Manager with the responsibility for ensuring that all commissioners pay fees in accordance with the terms and conditions of their contract and that debt is not allowed to escalate.
- Monitor and control all costs by regular review of expenditure against budget, seeking approval from Senior Service Manager and Regional Director for any planned variance.
- Support the Registered Manager to maximise revenue by achieving the highest possible level of occupancy, through concerted local marketing, at the highest fee obtainable, and by the management of other agreed revenue producing activities. Maximise occupancy – “everyday counts”.
- Build and maintain good relationships with commissioners and develop those with all key business influencers.
- Support the Registered Manager to a) assess the suitability of admission for all potential people we support b) record the outcome c) arrange move in if necessary d) liaise with family, GP etc. as required.
- Ensure that all potential / new people we support accepted into your service are provided with all tenancy / benefit related support.
- Communicate and ensure adherence throughout the service to all operational, administrative, procedural, care and professional standards. Ensure that the people we support’s commissioned care and support needs are met at all times. Visit every person we support regularly to develop a close and trusting relationship. Visit every area of your service daily to ensure quality compliance.
- Lead on effective communication within the service, ensuring that regular and effective team meetings are held using the standard agenda and information from the Registered Manager, and relevant information is cascaded to the teams. Ensuring that staff are enabled to raise any concern, idea or suggestion and escalate the matter where appropriate.
- Take the lead on dealing with complaints, incidents and accidents ensuring company policies and procedures are followed. Support your registered manager as necessary and report to the Registered Manager / Operations Manager as required.
- Build good working relationships with professionals, Social Services Departments and any other external regulatory body. Support both internal and external audits and inspections.
- Be accountable for the service meeting all regulatory and statutory requirements including fire, health and safety, COSHH, RIDDOR, employment and compliance with appropriate legislation. Ensure associated risk assessments are undertaken and recorded.
- Take pride in ensuring that the buildings and grounds are kept in good order and that decorative and cleanliness standards are maintained to company standards. Appropriate levels of security should be in place at all times.
- Actively encourage the health and wellbeing of the people we support of the people we support. Contribute to the development of new ideas in care and support and in stimulation for service users to improve their quality of life. Ensure appropriate communication tools are used to facilitate good communication with service users at all times.
- Proactively participate in regional projects as requested.
This job description indicates the main duties and responsibilities of the post. It is not intended as a complete list and may be subject to review periodically.
