Customer service manager Work, Jobs in Faversham, Ken (with Salaries)

Service Manager/Team Leader
KAP Motor Group —Folkestone
- £38,000 - £45,000 a year
- Monday to Friday
- Customer service
- English
- Supervising experience
- Annual leave
Quick apply
15h
Furniture Sales Showroom Manager
Nick Scali Furniture —Canterbury
- £30,000 - £60,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
10d
Part-time Customer Service Manager
International Workplace Group plc —Canterbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Lead Food Manager
Sainsbury's —Faversham
- From £36,250 a year
- Leadership
- Employee discount
3d
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Trainee Shop Manager
Farmfoods —Canterbury
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
6d
Centre Manager
The Sports Trust —Folkestone
- £37,000 - £42,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
Quick apply
6d
Store Manager
Sunglass Hut —Canterbury
- Microsoft Office
- Retail management
6d
Store Manager - Broadstairs
Oak Furnitureland —Broadstairs
- £45,000 - £50,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Duty Manager
Premier Inn —Faversham
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
4d
Customer Relations Manager
Sandmere Care Home —Margate
- Up to £40,000 a year
- Full-time
Quick apply
6d
Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Canterbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Shift Manager
Miss Millies Chicken —Canterbury
- From £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Casual dining restaurant
- Employee discount
Quick apply
6d
Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
6d
Sales Manager
Bannatyne —Folkestone
- £28,080 a year
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
13d
Manager
Crown Inn At Finglesham —Deal
- From £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Customer Journey Lead
Saga —Folkestone
- £40,000 - £45,000 a year
- Hybrid work
- Financial services
- Employee discount
Quick apply
12d
Customer Service Team Leader
Paddy Power —Canterbury
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Retail Manager - Automotive
Perrys Motor Sales Ltd —Blean
- £30,000 a year
- Weekend availability
- Sales
- Employee discount
6d

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Service Manager/Team Leader

KAP Motor Group
Folkestone

Quick apply

Job details

Permanent
£38,000 - £45,000 a year
15 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Driving Licence
Customer service
English
Supervising experience
Driving
Data entry
Phone etiquette
Leadership
Communication skills

Full job description

Service Manager / Team Leader

Salary: £38,000 - £45,000 per year (Dependent on Experience)

Including Bonus OTE £48,000 - £55,000

Join One of Kent’s Leading Automotive Aftersales Businesses

Due to an exciting internal restructure, KAP Motor Group is creating a new

opportunity for an enthusiastic Aftersales Team Leader to join our aftersales

leadership team.

KAP Motor Group is a successful family-owned business with over 75 years of

automotive experience. We proudly represent Ford, Nissan, Renault, Dacia, OMODA

and JAECOO, alongside one of the South East’s largest multi-franchise aftersales

operations.

Working closely with the Workshop Team Leader and Senior Management Team,

you will lead our front-of-house aftersales operation, delivering exceptional customer

service while driving operational excellence and achieving manufacturer standards.

Whether you’re already leading an aftersales team or you’re an ambitious Senior

Service Advisor looking to take the next step in your career, we’d love to hear from

you. We’ll provide ongoing manufacturer training, leadership development and genuine

opportunities for career progression.

Key Responsibilities

Lead, motivate and develop aftersales team.
Take ownership of the customer journey from booking through to vehicle
collection, ensuring an exceptional customer experience.
Work closely with the Workshop Team Leader to coordinate workshop capacity, customer communication and vehicle progress.
Act as the first point of escalation for customer concerns, ensuring swift and professional resolution.
Deliver manufacturer customer care programmes, service campaigns, recalls and retailer standards.
Drive Customer Satisfaction Index (CSI) performance and continually improve customer retention.
Ensure repair orders, warranty documentation and customer records are completed accurately and in line with manufacturer requirements.
Monitor departmental KPIs including customer satisfaction, labour sales, service plans and departmental performance.
Coach, mentor and develop your team through regular one-to-one meetings and performance reviews.
Maintain compliance with manufacturer programmes, FCA requirements, company policies and Health & Safety legislation.
Support the Senior Management Team in delivering departmental objectives and continuous business improvement.

About You

We’re looking for someone with energy, ambition and a passion for delivering

outstanding customer service.

You may already be a Team Leader or Senior Service Advisor, or you

could be an ambitious Service Advisor ready to take the next step into leadership.

You’ll have:

Experience within a franchised automotive aftersales environment.
Excellent communication and customer service skills.
Strong leadership or supervisory experience, or the ambition to develop into a leadership role.
A proactive, organised and customer-focused approach.
Commercial awareness and the ability to motivate a team to achieve results.
A commitment to delivering manufacturer standards and continuous improvement.
A full UK Driving Licence.

What We Offer

Competitive salary of £38,000-£45,000 depending on experience.

Bonus scheme.

Ongoing manufacturer training and accreditation.

Company pension.

20 days annual leave in your first year, increasing to 22 days, plus Bank Holidays.

The opportunity to work within one of the South East’s most advanced multi-franchise aftersales operations.

Working Hours

Monday-Friday: 8:00am-5:30pm (1-hour lunch)

Saturday: 8:00am-1:00pm (Rota basis)

Ready for your next challenge?

If you’re passionate about customer service, enjoy developing people and want to play

a key role in the future of a growing aftersales business, we’d love to hear from you.

Job Type: Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Experience:

motor trade service advisor: 3 years (required)

Licence/Certification:

Full Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in faversham, ken

Service Manager/Team Leader

Furniture Sales Showroom Manager

Part-time Customer Service Manager

Lead Food Manager

Social Media Manager

Trainee Shop Manager

Centre Manager

Store Manager

Store Manager - Broadstairs

Operations Manager

Duty Manager

Customer Relations Manager

Business Development Manager (BDM) - Canterbury - Circa 41k Package - 53k OTE Uncapped

Shift Manager

Head of Customer Support & Quality Assurance

Sales Manager

Manager

Customer Journey Lead

Customer Service Team Leader

Retail Manager - Automotive

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