Customer experience advisor Work, Jobs in Finchampstead, Ham (with Salaries)

Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
9d
Customer Advisor
Boots —Basingstoke
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Sales Advisor
Bodypower Sports plc Fitness Superstore —Frimley
- £14 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
Showroom Host/Receptionist
Chery Camberley —Camberley
- £33,750 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Retail Advisor 30 hours/week - Wokingham
Vodafone —Wokingham
- £13.45 an hour
- Part-time
Retail Advisor 38 hours/week - Wokingham
Vodafone —Wokingham
- £13.45 an hour
- Weekend availability
Customer Experience Advisor - Hybrid
Punter Southall Group —Reading
- Full-time
- Customer service
- Communication skills
- Gym membership
9d
Credit Controller (12 month FTC)
BCA —Camberley
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Advisor (Sign Manufacturing)
Ashby Signs Ltd —Basingstoke
- £30,940 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Annual leave
Quick apply
8d
Sales - Sales Advisor - UK
New Look —Fleet
- Part-time
- Microsoft Word
Customer Success Advisor
LRG —Camberley
- Up to £30,000 a year
- Microsoft Office
- Analysis skills
- Communication skills
Quick apply
5d
Sales Operations Executive (Customer Experience Team)
Select Car Leasing —Reading
- Monday to Friday
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Customer Service Advisor
Slough Borough Council —Slough
- £27,920 - £29,694 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
1d
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Customer Advisor
The AA —Basingstoke
- £24,060 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Call Centre Agent- Customer service (full-time)
easyStorage —Cookham
- £26,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Service Manager/Receptionist
Keith Gotts Independent Land-Rover specialists —Alton
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
13d
Senior Gift Advisor
Between the Lines Ltd —Newbury
- £13.35 an hour
- Part-time
- Sales
- Merchandising
- In-person
- Store discount
- Annual leave
Quick apply
Welfare Assessment Advisor
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme

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Member Advisor

Lifetime Legal Ltd -
Wokingham

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,500 a year
9 days ago

Benefits

Free parking
Company pension
Private medical insurance
Employee discount
On-site parking

Qualifications

CRM software
Customer service
English
Microsoft Office
Data entry
Organisational skills
Phone etiquette
Communication skills
Negotiation

Full job description

Membership Retention Advisor

£28,500 Basic Salary + Performance Bonus | Wokingham | Full Time | Office Based

No recruitment agencies please.

Help our members stay protected.

At Lifetime Legal, we're passionate about making legal support accessible, affordable and easy to understand.

Our members trust us to support them through some of life's biggest milestones, and our Membership Retention Advisors play a vital role in helping them continue to benefit from the protection and peace of mind our membership provides.

This is more than a customer service role. We're looking for confident communicators who enjoy influencing conversations, handling objections and helping customers recognise the value of staying with Lifetime Legal. If you're resilient, target-driven and passionate about delivering outstanding customer outcomes, we'd love to hear from you.

Why join Lifetime Legal?

We're proud to invest in our people, with over 70% of our management team promoted internally. When you join us, you'll become part of a supportive, ambitious business where your development is just as important as our customers.

Our culture is built around five core values:

Customer Focus – delivering exceptional service and putting our members first.
Integrity – acting honestly, ethically and transparently in everything we do.
Growth – supporting the development of our people and our business.
Innovation – embracing new ideas and continually improving.
Passion – making a genuine difference for our customers and each other.

About the Role

As a Membership Retention Advisor, you'll speak to existing members throughout their journey with Lifetime Legal, helping them renew or continue their membership and ensuring they receive an exceptional experience every time they contact us.

Whether you're answering membership queries, processing renewals or speaking with customers considering cancellation, you'll listen carefully, understand their needs and confidently demonstrate the value of remaining a Lifetime Legal member.

You'll balance outstanding customer service with achieving retention targets, using your communication and influencing skills to retain memberships in an ethical, customer-first way.

Key Responsibilities

Handle inbound membership enquiries professionally and efficiently.
Contact members regarding renewals and membership extensions.
Manage cancellation requests, understanding customer concerns and identifying opportunities to retain memberships.
Clearly explain the benefits and value of Lifetime Legal membership.
Collect payments to activate or renew memberships.
Deliver exceptional customer service on every interaction.
Maintain accurate customer records using internal systems.
Achieve individual retention, quality and productivity targets.
Work collaboratively with colleagues to deliver the best possible customer outcomes.

What We're Looking For

You'll thrive in this role if you enjoy speaking to people, are naturally resilient and take pride in achieving great results whilst doing the right thing for the customer.

You'll ideally have:

Previous experience in a telephone-based customer service, retention, renewals or sales role.
Excellent communication and active listening skills.
Confidence building rapport and influencing conversations over the telephone.
Strong objection handling and negotiation skills.
A customer-first approach with the confidence to ask for commitment and close conversations positively.
Good organisational skills and attention to detail.
Experience using CRM systems and Microsoft Office.
A positive attitude, willingness to learn and openness to coaching and feedback.
The ability to work independently whilst contributing to a supportive team.

Experience in any of the following would be advantageous:

Membership Retention
Customer Retention
Renewals
Insurance
Financial Services
Utilities
Telecommunications
Subscription Services

What You'll Receive

We'll provide structured training, regular coaching and ongoing development to help you succeed and progress your career.

Our benefits include:

Competitive salary with performance bonus
28 Days holiday
Your birthday off every year
Private healthcare for you and your children
Company pension
Free onsite parking and EV charging
Monthly food van, competitions and incentives
Access to discounts at over 600 retailers
Free legal advice, a complimentary Will and Lifetime Legal membership benefits

Working Hours

Monday to Friday 9:00am – 6:00pm (40 hours per week)

Please note this role is office-based during your first four months whilst you complete your probation and training.

Before You Apply

This is a target-driven membership retention role.

Success isn't just about delivering excellent customer service—it's about confidently guiding conversations, understanding our members' needs, demonstrating the value of our membership and asking for the commitment to stay with Lifetime Legal.

We're looking for people who are comfortable working towards retention and renewal targets, enjoy handling objections and have the confidence to close conversations positively. You'll use your communication and influencing skills to retain members in an ethical, customer-first way, ensuring every recommendation is in the customer's best interests.

If you're motivated by achieving results, resilient when faced with challenging conversations and take pride in balancing exceptional customer outcomes with strong business performance, we'd love to hear from you.

If you're looking for a role focused solely on customer service with no sales or retention targets, this position is unlikely to be the right fit.

We are committed to providing an accessible recruitment process and encourage candidates to discuss any support or adjustments they may need during their application journey.

Pay: £28,500.00-£33,500.00 per year

Application question(s):

Are you within a 45 minute commute to Wokingham?
Do you require any reasonable adjustments in order to attend an interview?

Experience:

call centre: 1 year (preferred)
membership retention: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in finchampstead, ham

Member Advisor

Customer Advisor

Sales Advisor

Showroom Host/Receptionist

Retail Advisor 30 hours/week - Wokingham

Retail Advisor 38 hours/week - Wokingham

Customer Experience Advisor - Hybrid

Credit Controller (12 month FTC)

Sales Advisor (Sign Manufacturing)

Sales - Sales Advisor - UK

Customer Success Advisor

Sales Operations Executive (Customer Experience Team)

Customer Service Advisor

HR Specialist

Customer Advisor

Assistant Customer Service Manager

Call Centre Agent- Customer service (full-time)

Service Manager/Receptionist

Senior Gift Advisor

Welfare Assessment Advisor

I want to receive the latest job alerts for customer experience advisor in finchampstead, ham

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