client services Work, Jobs in formby, msy (with Salaries)

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- £14,900 a year
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- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
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Crematorium Assistant

Memoria Ltd -
Mold

Quick apply

Job details

Permanent | Part-time
£14,900 a year

Benefits

Company pension
Employee assistance programme
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Administrative experience
Driving
Accounting
Data entry
IT
Communication skills

Full job description

Job Description

POST TITLE: Crematorium Assistant

DEPARTMENT: Flintshire Memorial Park & Crematorium

HOURS: 20 hrs – Part time

Tuesday – Friday 10am – 2pm

Saturday 9am – 1pm

RESPONSIBLE TO: Crematorium Manager

SALARY: £14,900 (FTE £28,000)

Delegated Authority

As specified from time to time by the Operations Director

Job Purpose

To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.

Responsibilities for Service Excellence

To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person
To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget
To produce letters and invoices for clients as required, and to answer queries as appropriate.
To suggest refinements and improvements in client service to your Line Manager

Responsibilities for Operational Efficiency

To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
To input all necessary information using our CRM system.
To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager
To ensure that Company policy and procedures regarding cash handling are strictly followed.
To assemble and despatch all information required for submission to Head Office in a timely manner
To fully comply with the requirements of the Operations Manual.
To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
Assist with meaningful community engagement activities throughout the year
Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement
Take an equal part in weekend rota for services and during busy cremation times.

Responsibilities for Business Growth

To behave always as an ambassador for the Company
To create revenue via a proactive sales approach, and to safeguard revenues through efficient credit control.
To meet the periodic sales budgets.

Key Competencies

· Client focus

· Good communication skills

· Attention to detail/exceptional accuracy in data entry

· Self-management

· Team working

· Achievement focus

· Adaptability

· Problem solving

· Integrity, sensitivity and commitment

Person Specification

· A minimum of 3 years business administration experience

· High level of IT skills to include Microsoft Excel and Word.

· Any IT experience working with bespoke administrative systems

· Accounting or book-keeping experience

· Committed to the provision of excellent service

· Good numeric and literacy skills

· At least average reasoning ability

Benefits Offered

One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.

· 25 days holiday per year plus public holidays

· Death in Service Benefit - 4 x salary

· Company pension 3% employers contribution, 5% employees contribution

· Employee assistance programme Health Cash Plan

· Discretionary bonus scheme

· Employee Referral Bonus Program

Equal Opportunities Statement

“Memoria is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

Pay: £14,900.00 per year

Benefits:

Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services jobs in formby, msy

Crematorium Assistant

Executive Chauffeur

Training and Support Officer

Client Manager - Events

Collections Administrator

Retail Merchandiser

Receptionist - 30HRS

Access Control and Car Parking Support Officer

Retail Order Processor

Onboarding Team Member - PI (Southport)

Counsellor

Client Project Coordinator

Vending Assistant

Supervisor

Jointers Mate

Admin Assistant

Researcher

Service Manager

Client Services Account Manager

Outreach Worker

I want to receive the latest job alerts for client services in formby, msy

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