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Control Centre Officer

National Crime Agency -
Warrington

Apply Now

Job details

Permanent | Full-time
£36,057 a year
4 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Discounted gym membership

Qualifications

Presentation skills
IT
AI
Communication skills

Full job description

Apply before

30/06/2026, 23:55

Reference number

962

Salary

£36,057

Shift allowance

30% shift allowance

Role grade

Contract type

Permanent

Command

Intelligence

Business Area

National Tasking & Co-ordination

Type of role

Intelligence, Operational Delivery

Working pattern

Full time

Number of roles available

Control Centre Officer

Location(s)

Warrington

About the Role

Information about the Command

The role of Intelligence is to develop the right operations, which target and disrupt - by the most effective means - the offenders who seek to cause the highest harm to the UK.
A diverse directorate with a wide variety of unique functions and specialist skillsets in our ranks, some of which we deliver as the national provider for the wider Serious Organised Crime (SOC) system. From our niche technical capabilities, to our overseas network of International Liaison Officers (ILO) and our Tasking teams, there are many component parts which contribute to the efforts of the directorate and the National Crime Agency (NCA).

Information about the Business Area

National Tasking and Coordination (NTAC) teams carry out a wide variety of national critical functions which underpin all NCA operational activity. It is a truly diverse department made up of unique teams.

Role Summary

The National Crime Agency (NCA) Control Centre is the resilient, highly skilled and highly Capable 24/7 Situational Awareness Hub that sits at the heart of the NCA.
Part of National Tasking and Co-ordination (NTaC) under the Intelligence Directorate, the NCA Control Centre operates a 24/7, 365 day a year service to maintain vital situational awareness of the Agency's operational activity.
The NCA Control Centre provides the ideal environment to gain an in depth understanding of the wider NCA and build relationships with its Stakeholders, both home and abroad.

Role Description

You will work as part of a dedicated and committed set of Control Centre professionals handling varied tasks including both internal and external requests for assistance, contributing to the delivery of the Agency's operational activity and business objectives.
You will be required to work at pace in a dynamic environment, often managing competing demands. All officers working in this environment are required to pass a psychological assessment before final offer and to have regular psychological assessments thereafter.
The Control Centre works 24/7, 365 days a year and officers within this team are required to work shifts on a 5-weekly pattern (which will include nights, weekends and bank holidays)
Shift allowance of 30% of annual salary is paid for these roles (Pensionable).
Control Centre roles are available in Warrington only, the role does not allow you to work from home.

Duties and Responsibilities

You will be the first point of contact for a variety of calls and correspondence received by the NCA.

Proactively monitor NCA Operational activity and deployments and provide 24/7 support to NCA teams within the UK and abroad.

Identify, evaluate, record and disseminate intelligence received from potential Intelligence Sources via phone and via email.

Service over 35 on call functions, alongside providing the UK’s INTERPOL response as National Central Bureau Manchester.

Provide the NCA Command Team with situational awareness of operational capacity, capability, effectiveness and support to Critical Incident commanders.

Provide interoperation management and support, business continuity management, referrals management and provide specialist advice.

Deliver the Agency’s crucial first response to time sensitive situations such as Migrant Crossings, Kidnaps, Threats To Life and Child Safeguarding

The requirement to work towards the College of Policing accredited Intelligence Support Officer (ISOP) qualification through a compilation of portfolio evidence over a 12-24 month period.

Person Specification

Skills, Knowledge and Experience

Description

Communicating

Clear written and verbal communication with the ability to adapt to the audience.

IT skills

The ability to use multiple systems, cross referencing systems and data.

Dynamic working

The ability to work across multiple work areas, moving from each to another. Covering multiple work streams.

Essential Criteria

You must meet the essential criteria and evidence this within your application to be considered for the role.

Entry Requirements

Entry requirements: Skills, Knowledge or Experience

Experience in the use of Intelligence, data and or Information.

Experience of Risk Management skills.

Experience of working in a dynamic environment.

Any applications from candidates not meeting this eligibility criteria will not progress.

Salary

Allowances are reviewed annually and may be increased, decreased or removed.

All salary offers will be made in line with Remuneration Policy.

The role attracts a shift payment premium of 30% shift allowance of your base salary

Benefits

All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10445.71. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Selection Process Details

This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you

Your application will be assessed against the following:

Experience - This will be assessed:

Experience Criteria - will be assessed by 250 word examples on:

Experience in analysing and using intelligence, data and information to inform decision-making and solve problems

Experience of Risk Management skills

Proven experience of working effectively in a dynamic environment and managing competing priorities

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

Making Effective Decisions

Delivering at Pace

Experience

Experience in analysing and using intelligence, data and information to inform decision-making and solve problems

Experience of Risk Management skills

Proven experience of working effectively in a dynamic environment and managing competing priorities

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

Lead criteria (behaviours/technical/experience)

If still tied, desirable criteria will be assessed (if advertised)

If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information.

Eligibility, Pre-Employment Check and Vetting

Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.

If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.

Nationality Requirements

This role is broadly open to the following groups:

• UK nationals or dual nationals, where one component is British

• Nationals of the Republic of Ireland

• Nationals of Commonwealth countries who have the right to work in the UK

• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)

• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)

• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

You will be required to participate in digital right to work and address checks as part of the recruitment process.

Security and Vetting

People working with government assets must complete baseline personnel security standard checks.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.

For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

For further information on National Security Vetting checks please visit the following page Demystifying Vetting

Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Reasonable Adjustments

We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.

We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.

If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at [email protected] before the advert closing date.

Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.

For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.

Visit NCA Benefits and Support for more details.

Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy

In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.

This vacancy is part of the Great Place to Work for Veterans initiative.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

If you believe your application has not been treated fairly, email: [email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.

Working for the NCA

The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.

If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

If you have any specific queries about the role that are not covered by the advert, please contact:

Name : Central Recruitment Team
Email : [email protected]

Apply Now

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Control Centre Officer

Location(s)

About the Role

Essential Criteria

Salary

Benefits

Selection Process Details

How we will assess you

Assessment 1

Success Profiles at Assessment

Eligibility, Pre-Employment Check and Vetting

Nationality Requirements

Security and Vetting

Vetting requirements - SC Enhanced

Occupational Health

Things you need to know

Near Miss

Hybrid Working

Reasonable Adjustments

Inclusion

Working for the Civil Service

Working for the NCA