Document Work, Jobs in Gaddesby, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
4d
Health and Safety Assistant
Preci-Spark —Loughborough
- £14 - £16 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Gym membership
Quick apply
9d
Receptionist
Edward Hands & Lewis —Melton Mowbray
- £23,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
13d
Apprentice Administration Assistant
Rutland and District Schools' Federation —Oakham
- £8 an hour
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
Quick apply
12d
Quality Assurance Administrator
Pet Blood Bank UK —Loughborough
- From £22,707.20 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
3d
Authorized Officer
ALBETROSE TRANSPORT LTD —Leicester
- £12.80 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
10d
Project Document Controller
Brush Group —Loughborough
- Hybrid work
- Communication skills
- Employee assistance programme
- Life insurance
12d
School Administrator - (Meadowbrook SEN School - Long Eaton)
Horizon Care and Education Group —Long Eaton
- £24,440 a year
- School
- Employee discount
Quick apply
6d
Management Information Assistant
Leicestershire Police —Leicester
- £31,749 - £35,772 a year
- Full-time
- Mentoring
5d
Document Controller
Kori Construction —Corby
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Clinical Research Associate
IQVIA —Nottingham
- Full-time
- No degree
- Travel
Project Support Officer - Capital
Nottingham University Hospitals NHS Trust —Nottingham
- £28,392 - £31,157 a year
- Full-time
- Data entry
10d
Office Administrator
Haviland Ltd —Ilkeston
- £25,000 - £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Free parking
- Annual leave
Quick apply
6d
Unit Administrator
Celanese, Spondon —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Sales Support (Part-Time)
Shape Technologies Group UK —Hinckley
- From £15,000 a year
- Part-time
- Sales
- Customer service
- Computer literacy
- Sick pay
Quick apply
6d
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
Treasurer (Voluntary)
The National Allotment Society —Corby
- £0.01 a year
- Hybrid work
- Financial services
- Leadership
Quick apply
3d
Outpatient Coordinator
Nottingham University Hospitals NHS Trust —Nottingham
- £28,392 - £31,157 a year
- Full-time
- Annual leave
3d
Administrator
British Summer School —Oakham
- £691.19 - £774.62 a week
- Weekend availability
- School
- Annual leave

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
4 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

document jobs in gaddesby, lec

Service Desk Analyst

Health and Safety Assistant

Receptionist

Product Specialist (Life-Science)

Apprentice Administration Assistant

Quality Assurance Administrator

Authorized Officer

Project Document Controller

School Administrator - (Meadowbrook SEN School - Long Eaton)

Management Information Assistant

Document Controller

Clinical Research Associate

Project Support Officer - Capital

Office Administrator

Unit Administrator

Sales Support (Part-Time)

Procurement Analyst

Treasurer (Voluntary)

Outpatient Coordinator

Administrator

I want to receive the latest job alerts for document in gaddesby, lec

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