Application support specialist Work, Jobs in Gateshead, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
10d
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Service Promotions Executive
SpaMedica —Gateshead
- £35,381 a year
- Full-time
- Paid training
- Employee assistance programme
Quick apply
7d
Videographer
Northern Gas and Power —Gateshead
- Up to £43,000 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Employee discount
Quick apply
10d
Dementia Support Worker
Orchard Healthcare Group —Sunderland
- £13.77 - £14.60 an hour
- Employee assistance programme
Quick apply
Sales Consultant
Northern Gas and Power —Gateshead
- £27,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
11d
Support Worker
Leonard Cheshire —Newcastle upon Tyne
- £12.82 an hour
- Part-time
- Care experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
10d
Optimisation Specialist
Kinewell —Newcastle upon Tyne
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maths
- Mentoring
- Free parking
- Flexitime
Quick apply
12h
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
13d
Pathology Digital Systems Specialist
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £39,959 - £48,117 a year
- Full-time
7d
Reading Intervention & Wellbeing Co-ordinator
Outcomes First Group —Backworth
- £25,000 a year
- Monday to Friday
- School
- Employee discount
10d
Employment Specialist
Recovery Connections —Sunderland
- £30,067 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Paid training
Quick apply
13h
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £36,636 a year
- Full-time
- Doctoral degree
- Master's degree
- University
11d
Support Worker
Orchard Healthcare Group —Sunderland
- £13.77 - £14.60 an hour
- Employee assistance programme
Quick apply
Clerical Assistant
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Ashington
- £25,272 a year
- Full-time
4d
Children and Families Worker
Change Grow Live —Gateshead
- £28,557.79 - £32,802.41 a year
- Annual leave
- Employee assistance programme
Medical Laboratory Assistant
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,272 a year
- Full-time
- Communication skills
3h

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application support specialist jobs near gateshead, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

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Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

application support specialist jobs in gateshead, twr

Technical Support Specialist

Careers Adviser

Information Governance Manager

Employment Specialist

Service Promotions Executive

Videographer

Dementia Support Worker

Sales Consultant

Support Worker

Data Centre and Connectivity Technician

Optimisation Specialist

Property Sales Consultant

Pathology Digital Systems Specialist

Reading Intervention & Wellbeing Co-ordinator

Employment Specialist

Research Assistant/Associate

Support Worker

Clerical Assistant

Children and Families Worker

Medical Laboratory Assistant

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