Customer success manager Work, Jobs in Gateshead (with Salaries)

Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
2d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
11d
Advanced Specialist, Sales
Pearson —Newcastle upon Tyne
- Sales
- Travel
- Organisational skills
- Employee discount
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Global Partnerships Manager
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Part-time
- CRM software
- Management
- Customer service
1d
Customer Success Manager
Property Webmasters Ltd —Hartlepool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
Team Leader
Alpha UK Projects Limited —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
14d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Internal Account Manager
Kite Packaging —Gateshead
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
9d
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Advice and Information Response Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
11d
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Junior Account Manager
TEMLA LASER —Washington
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
3d
Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Management
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Business Development Team Manager
Sage —Newcastle upon Tyne
- Hybrid work
- Sales
- Presentation skills
- Communication skills
Account Manager
TEMLA LASER —Washington
- £38,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Computer networking
- Free parking
Quick apply
3d
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme

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customer success manager jobs near gateshead

Customer Success Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Childcare

Qualifications

WordPress
B2B
SaaS
Communication skills
HTML
Time management

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager.

About the role

This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.

You will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.

In this role you will be:

Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
Owning the client journey from sale to renewal (and beyond)
Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
Creating opportunities for revenue growth
Ensuring clients renew on same or better terms
Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

We’re looking for great characters with the right attitude and aptitude.

Here’s a few things you’ll need to be able to demonstrate…
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service) in SAAS/Tech
Being able to handle a range of different tasks so being organised will be key with strong administration skills
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Ability to work independently and thrive in a process-driven, task-orientated, team environment
Comfortable producing reports and data analysis
Quick and capable learner, thirst to be an expert in your field
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – awesome views of Newcastle Quayside
30 days annual leave including Bank Holidays
Pension & Healthcare
Childcare voucher scheme
Genuine Meritocracy

Regular 'recite Relax' social events
Competitive salary (depending on experience)
Quarterly bonus on revenue growth

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Quick apply

Refine Your Search

customer success manager jobs in gateshead

Customer Success Manager -Full time - Permanent - Gateshead

Customer Success Manager

Head of Customer Operations and Insight

Customer Success Manager

Advanced Specialist, Sales

Client Engagement Manager -Full time - Permanent - Gateshead

Global Partnerships Manager

Customer Success Manager

Team Leader

Client Success Manager

Internal Account Manager

Senior Account Manager (MPS & Solution Sales, North East)

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Advice and Information Response Officer

Veterinary Business Manager-Digital Services

Junior Account Manager

Sales Team Leader

Business Development Team Manager

Account Manager

Key Account Manager

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