Retention specialist Work, Jobs in Gateshead (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
Quick apply
1d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
CRM & Email Specialist FTC
DFDS UK & Ireland —North Shields
- £30,000 - £35,000 a year
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- In-person
- Negotiation
- Work from home
- Employee assistance programme
Quick apply
Account Handler - Commercial
Benefact Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Student Experience
EAST DURHAM COLLEGE —Peterlee
- £44,000 - £46,000 a year
- Full-time
- Presentation skills
- Teaching
- Free parking
- Annual leave
3d
Deputy Director of Resourcing and Talent
HM Revenue and Customs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Management
- Presentation skills
- Human resources
3h
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Employment Specialist
Education Development Trust —Sunderland
- £28,925 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Travel
- Recruiting
- Employee discount
2d
Specialist Account Manager
Minster Cleaning —Blaydon
- £15 an hour
- Full-time
- Driving
- In-person
- Free parking
- Employee discount
Head of NBS Specifier Business Development
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Construction experience
- Leadership
Quick apply
SEN Tutors & Mentors
Young Giants —Newcastle upon Tyne
- £30 - £40 an hour
- English
- Bachelor's degree
- Travel
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Area Sales Executive
Hermes Europe —Newcastle upon Tyne
- £30,000 - £34,000 a year
- Business development
- Organisational skills
- Communication skills
6d
Field Sales Account Manager
PHSGroup —Newcastle upon Tyne
- £35,000 - £38,000 a year
- CRM software
- Business development
- In-person
- Work from home
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Senior Ecommerce Marketing Manager
Vertu Motors —Gateshead
- Up to £50,000 a year
- Full-time
- Hybrid work
- Merchandising
- Data analysis skills
- Team management
- Employee discount
Quick apply
6d
Lecturer in Marine Offshore Safety Training
Tyne Coast College —South Shields
- £33,496 - £43,471 a year
- Full-time
- Annual leave
Field Sales Account Manager
PHS Group —Newcastle upon Tyne
- £35,000 - £38,000 a year
- Sales
- In-person
- Work from home
Client Partner - UK Justice
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Quick apply

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retention specialist jobs near gateshead

Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227 a year
1 day ago

Benefits

Additional leave
Company events
Employee discount

Qualifications

Computer literacy
Stakeholder liaison
Complaint handling
Computer skills
Customer interaction

Full job description

Customer Service Advisor

Salary of £26,227

Hi, we're Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is a global energy procurement specialist trusted by businesses ranging from growing SMEs to major international organisations. We help customers navigate a fast-moving market with confidence, securing the right energy solutions for their needs.

Joining NGP means becoming part of an ambitious international team with a strong UK base and offices across Europe, India and Dubai. You will work alongside experienced specialists across the business, using systems, insight and smart tools to support better decisions and stronger outcomes.

The Opportunity

As a Customer Services Advisor your job purpose will be to provide excellent customer service to our customers and liaise with any suppliers in a professional manner. As part of this you will be responsible for processing customer requests and any customer complaints.

What’s in it for you?

Salary of £26,227 – Northern Gas and Power are a Real Living Wage employer
Clear career progression, with training and development that supports long-term growth
A business that promotes from within and values specialist expertise
Additional December leave and access to company incentives, experiences and events
Company-funded Simplyhealth plan, including everyday health support and wellbeing resources
Lifestyle perks, including discounts and employee benefits that add value outside of work
Enhanced family-friendly policies, funded professional memberships and support for continued development
Volunteering opportunities and a genuine commitment to colleague wellbeing
An inclusive workplace, recognised through initiatives such as Inclusive Employers and Menopause Friendly accreditation
What exactly will you do?
Prioritise and process customer requests submitted by telephone or email.
Investigate and resolve any customer complaints quickly and patiently.
Maintain thorough and accurate customer service records.
Keep confidential records and financial information private and secure.
Learn how to use various database systems and technology to deliver great customer care.
Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
Ensure we can keep our customers engaged, customer retention.
Ensure they comply with all company operating policies and procedures.

Any other duties that are deemed appropriate from time to time.

What we’re looking for

Able to work in a fast-paced, self-directed, professional environment.
Manage your own workload and prioritise.
Self-motivated, driven, with a passion to succeed.
Able to work under pressure when needed, can exceed expectations.
Communicate effectively, both verbally and in writing, professionally and articulately.
Problem solver
Resilient, ambitious, and driven personality
Computer literate and accomplished team player
Experience in the energy industry is essential

Equal Opportunities Statement

Northern Gas and Power is committed to building a workplace where people feel respected, supported and able to succeed. We welcome applications from candidates of all backgrounds and experiences, and we are proud to be a Disability Confident employer.

Across Global Procurement Group, our colleagues represent more than 30 nationalities across five countries. We know that diversity of thought, background and experience makes us stronger.

We are creating an environment where everyone is treated fairly, has access to opportunity and feels able to be themselves at work.

Privacy Policy

Your Personal data will be processed by us in accordance with our PRIVACY POLICY. By Submitting this application, you are indicating you have read and understood our privacy policy

Right to work in the UK documentation required at interview.

Pay: £26,227.00 per year

Work Location: In person

Quick apply

Refine Your Search

retention specialist jobs in gateshead

Customer Service Advisor

Retention & Quality Specialist

CRM & Email Specialist FTC

Account Manager Supplier

Account Handler - Commercial

Head of Student Experience

Deputy Director of Resourcing and Talent

Product Support Specialist (Sage Intacct)

Employment Specialist

Specialist Account Manager

Head of NBS Specifier Business Development

SEN Tutors & Mentors

Account Manager

Area Sales Executive

Field Sales Account Manager

Customer Success Manager

Senior Ecommerce Marketing Manager

Lecturer in Marine Offshore Safety Training

Field Sales Account Manager

Client Partner - UK Justice

I want to receive the latest job alerts for retention specialist in gateshead

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