Customer retention Work, Jobs in Glasgow, Glg (with Salaries)

Customer Retention Executive
Focus Group —Bellshill
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Loyalty Executive
Focus Group —Bellshill
- £25,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Phone etiquette
- Communication skills
- Annual leave
Quick apply
Customer Sales Advisor
Aviva —Glasgow
- £28,800 - £31,767 a year
- Full-time
- Employee discount
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Relationship Centre Manager - Glasgow and Troon
Scottish Building Society —Glasgow
- Full-time
- Team management
- Financial services
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Sales Support Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Data analysis skills
- Annual leave
- Employee discount
Modern Apprenticeship Support Adsministrator
Elite Training and Consultancy —Glasgow
- £15,000 - £22,000 a year
- Full-time
- Databases
- Contracts
- SharePoint
Quick apply
12d
Inbound Sales Advisor
Concentrix —Larbert
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
Loyalty and Retention Manager
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
3d
Night Manager
Hotel Indigo Glasgow —Glasgow
- £30,243.20 a year
- Full-time
- English
- Hotel
- Front desk
- Annual leave
- Referral programme
Quick apply
10d
Health Club Team Member
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Operations Security Manager
Mitie —Glasgow
- Customer service
- Computer literacy
- Continuous improvement
5d
Medical Records Team Leader
Nuffield Health —Glasgow
- Up to £28,101 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Gym membership
HR Officer
HRM Homecare Services —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Annual leave
Quick apply
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Workplace Host
Mitie —Glasgow
- Microsoft Powerpoint
- Computer literacy
- Business development
Centre Manager
STACK. Office —Glasgow
- £31,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
Senior Merchandiser - Glasgow and West of Scotland
Smiths News —Glasgow
- £13.21 - £14.80 an hour
- Customer service
- Merchandising
- Recruiting
- Annual leave
4d
Warehouse Manager at Dimensions Fulfilment
Treble Connect Ltd on behalf of Dimensions Fulfilment —Glasgow
- £30,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
14d
Perosnal Trainer
Infinity Project Functional Fitness Ltd —Glasgow
- £18 - £20 an hour
- Part-time
- In-person
- Teaching
- Flexitime
- Gym membership
Quick apply

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Customer Retention Executive

Focus Group -
Bellshill

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Annual leave
Company pension

Qualifications

Client engagement
Customer service
Customer relationship management
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
Root cause analysis
Communication skills

Full job description

Customer Retention Executive – Up to £35k OTE

Build Lasting Customer Relationships & Improve Retention

Up to £25k + Up to £1k Monthly Bonus (OTE £35k) | Glasgow, Bellshill | Hybrid Working (After Probation)

(Internal Job Level Reference: Associate)

Keep customers happy and loyal. Your retention skills protect revenue and improve service.

About Focus Group

£1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, is supporting Focus Group's organic growth plan, M&A ambitions and product development initiatives, so we can keep delivering innovative technology solutions to businesses of every size, shape and sector.

About the role

As a Customer Retention Executive in our Glasgow, Bellshill office, you'll be at the heart of keeping our customers happy and loyal.

Spot the early warning signs of a customer who's thinking of leaving, and step in before it's too late
Take the time to properly understand what's gone wrong for unhappy customers, then find a solution that works for them
Build relationships proactively — not just fixing problems as they land, but building loyalty strong enough that customers want to stay
Handle challenging conversations with frustrated or unhappy customers, staying calm and professional throughout
Listen, rebuild trust, and show customers why staying with Focus Group is the right call

What we're looking for

✅ A strong communicator who can handle retention conversations professionally
✅ A problem solver who gets to the root cause and finds real solutions
✅ Resilient — someone who stays calm and level-headed with unhappy customers
✅ An empathetic listener who genuinely wants to help customers succeed
✅ Commercially aware — you understand that retention equals revenue

Don't let the list above put you off. We value passion, potential and a willingness to learn just as much as experience. We're a fast-paced, growing business, and if you're excited about customer relationships and helping companies succeed with technology, we'd love to hear from you — even if you don't tick every box.

Benefits

24 days annual leave + bank holidays, increasing with length of service
Holiday trading window — buy and sell up to five days holiday
Up to £1k monthly bonus for hitting your retention targets
Hybrid working available after probation
[Add any further benefits from the live advert or your source doc — e.g. pension, healthcare, discounts — to keep this section complete]

Life at Focus Group

We're proud to have built an outstanding place to work, where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's Best 100 Companies to Work For 2021, and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East, in recognition of our culture and our commitment to ESG (Environmental, Social and Governance) values.

At Focus Group, we believe in empowering our people to be their best.

We celebrate diversity and encourage applicants from all backgrounds. Need support applying? Just get in touch—we’re happy to make reasonable adjustments to support you.

Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

Let's connect. Let's grow.

Quick apply

Refine Your Search

customer retention jobs in glasgow, glg

Customer Retention Executive

Customer Loyalty Executive

Customer Sales Advisor

Sales Account Manager

Relationship Centre Manager - Glasgow and Troon

Sales Support Executive - Glasgow

Modern Apprenticeship Support Adsministrator

Inbound Sales Advisor

Loyalty and Retention Manager

Night Manager

Health Club Team Member

Operations Security Manager

Medical Records Team Leader

HR Officer

Operations Director

Workplace Host

Centre Manager

Senior Merchandiser - Glasgow and West of Scotland

Warehouse Manager at Dimensions Fulfilment

Perosnal Trainer

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