Complaints manager Work, Jobs in Glasgow, Sct (with Salaries)

Regional Manager
The Sofa Delivery Company —Coatbridge
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
6d
International Regional Manager
Qualifications Scotland —Glasgow
- £53,569 - £60,355 a year
- Full-time
- Sales
- Business development
- Travel
- Annual leave
1d
Communications Manager (Bill Discount Scheme)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
13d
Claims Handler - Corporate & Commercial
Howden Group Holdings —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
Performance and Insight Manager
Advisory, Conciliation and Arbitration Service —Glasgow
- £59,870 - £66,592 a year
- Full-time
- Management
- Presentation skills
- IT
3d
Guest Services Manager
Hotel Indigo Glasgow —Glasgow
- £31,220.80 a year
- Nights as needed
- Bar
- Management
- Sales
Quick apply
3d
Agency Manager
Iberdrola Group —High Blantyre
- £47,200 - £59,000 a year
- Analysis skills
- Organisational skills
- Contracts
- Annual leave
- Employee discount
8d
Resource & Scheduling Manager
Transport UK Rail Replacement —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
2d
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
Facilities Lead
Caledonian Sleeper —Glasgow
- £40,000.00 - £50,149.78 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
13d
Front of House Manager
Bannatyne —Glasgow
- £13.40 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Employee assistance programme
- Gym membership
Senior Policy Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
13d
Operational Leader
Department for Work and Pensions —Glasgow
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
1d
Gym Club Manager
Anytime Fitness Clarkston —Glasgow
- From £27,000 a year
- Weekend availability
- Management
- In-person
- Leadership
- Gym membership
Quick apply
3d
Call Centre - Customer Support Representative (VQ326G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Manager
Five Guys UK —Glasgow
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Personal Lines Technical Underwriting Manager
NFU Mutual —Glasgow
- Up to £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Financial services
- Annual leave
- Employee discount
NPD Manager - Immediate Start
The Natural Fruit & Beverage Company —Coatbridge
- Full-time
- Supervising experience
- Project management
- Free parking
Quick apply
19h
Area Manager & Sales Negotiator - Clarkston, Glasgow
Clyde Property —Glasgow
- £30,000 - £50,000 a year
- Weekend availability
- Management
- Sales
- In-person
Quick apply
20h
Regional Delivery Manager
Evri —Motherwell
- £43,050 - £53,000 a year
- Agile
- IT
- Employee assistance programme
- Employee discount

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Regional Manager

The Sofa Delivery Company -
Coatbridge

Quick apply

Job details

£60,000 a year
6 days ago

Benefits

Company pension
Employee discount
Enhanced paternity leave
Sick pay

Qualifications

Logistics
Change management
Analysis skills
Leadership

Full job description

Job Introduction

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Your new role

As a Regional Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running.

With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance.

As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.

What you'll be doing

Strategic Regional Leadership: Provide inspirational leadership to 250–350 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration.
Financial & Budgetary Control: Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend.
Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region.
Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace.
Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations.
Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives.
Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency.

The role is for you if...

You have a background in logistics
Proven experience of extensive people leadership
Excellent people skills and able to communicate professionally al all levels
Great analytical skills
Ability to influence colleagues at all levels
Ability to deliver results through the effective leadership of your people
Thorough understanding of driving and working time regulations
Proven experience of delivering successful change management & performance improvement programmes
Self-motivated and highly resilient
Strong financial and commercial acumen

The Sofa Delivery Company Benefits

A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
30% colleague + 15% friends & family discount across the Group
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

Any offer is subject to DBS Checks

Quick apply

Refine Your Search

complaints manager jobs in glasgow, sct

Regional Manager

International Regional Manager

Communications Manager (Bill Discount Scheme)

Claims Handler - Corporate & Commercial

Performance and Insight Manager

Guest Services Manager

Agency Manager

Resource & Scheduling Manager

Quality Analyst / Complaint Handler

Facilities Lead

Front of House Manager

Senior Policy Manager

Operational Leader

Gym Club Manager

Call Centre - Customer Support Representative (VQ326G)

Assistant Manager

Personal Lines Technical Underwriting Manager

NPD Manager - Immediate Start

Area Manager & Sales Negotiator - Clarkston, Glasgow

Regional Delivery Manager

I want to receive the latest job alerts for complaints manager in glasgow, sct

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