Document Work, Jobs in Glasgow, Sct (with Salaries)

Customer Expert - Public Sector
Teleperformance —Glasgow
- £27,601.60 a year
- Full-time
- Customer service
- Computer literacy
- Typing
- Paid training
- Work from home
SLLC 5251 - Assistant Museum Officer
South Lanarkshire Leisure and Culture —Hamilton
- £29,326 - £29,745 a year
- Temporary
- Writing skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Admin Assistant (part-time)
SVM Glasgow —Glasgow
- £16 - £20 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Junior Document Controller - Glasgow
Altrad —Glasgow
- Microsoft Word
- Organisational skills
- SharePoint
Quick apply
Case Assessor (UKSV)
Cabinet Office —Glasgow
- £30,768 - £32,622 a year
- Part-time
- Analysis skills
- Presentation skills
- Computer skills
- Annual leave
2d
Procurement Officer/ Procurement Assistant
Unineed Limited —Glasgow
- £28,000 - £35,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
Administrative Officers
Scottish Courts and Tribunals Service —Airdrie
- From £28,782 a year
- Full-time
- Organisational skills
- Communication skills
8d
Document Control Administrator
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
4d
SLLC 5312 - Library Assistant
South Lanarkshire Leisure and Culture —East Kilbride
- £13.80 - £14.83 an hour
- Temporary
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
SLLC 5406 - Assistant Theatre Technician (Hamilton)
South Lanarkshire Leisure and Culture —Hamilton
- £14.51 - £14.83 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
1d
VacancyTitle: Volunteers x 6 (Moving Image and Sound Collections)
National Library of Scotland —Glasgow
- Temporary
- Microsoft Word
- Computer literacy
- Databases
- Annual leave
10d
Document Controller
Scottish Power —High Blantyre
- From £34,040 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
3d
Library Assistant (2 Posts) (Part Time) - REQ06514
North Lanarkshire Council —Motherwell
- £27,937 - £29,666 a year
- Experience working with children
- Travel
- IT
- Annual leave
5d
Digital Media Officer
Renfrewshire Carers Centre —Paisley
- £14.60 an hour
- Part-time
- Social media management
- Bachelor's degree
- Quality control
- Free parking
- Store discount
Quick apply
5d
Clinical Project Coordinator
BDD Pharma —Glasgow
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- No experience needed
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Project Assistant - Clinical Safety
Medpace, Inc. —Stirling
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
3d
Project Support Officer
VINCI Construction —Glasgow
- SharePoint
- Annual leave
- Employee assistance programme
Residential Officer - Various Locations Across Scotland
Scottish Prison Service —Glasgow
- £37,682 - £44,248 a year
- Hybrid work
- Computer literacy
- Conflict management
1d
Court Officer
Scottish Courts and Tribunals Service —Hamilton
- £27,507 a year
- Full-time
- Annual leave
- Employee discount
8d
Library Assistant (Part Time) - REQ06536
North Lanarkshire Council —Cumbernauld
- £27,937 - £29,666 a year
- Experience working with children
- Travel
- Front desk
- Annual leave
10d

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Customer Expert - Public Sector

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£27,601.60 a year

Benefits

Paid training
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Stakeholder collaboration
Client engagement
Customer service
Computer literacy
Case record updates
Customer interaction
Typing
Time management

Full job description

Overview:

Start date: 9th of September 2026

Rate of Pay: £27,601.60 per annum

Location: Glasgow, Cuprum Building, Argyle Street - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION

Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.

Training: 11 days

The Role:

We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.

This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.

Key Responsibilities

You should be confident in conducting challenging but effective conversations
You are required to maintain multiple cases simultaneously, varying by type and stage
You will be responsible for managing a designated caseload
You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action
You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate

Background Checks

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)
Employment/Academic History Check - for a period of three years leading up to your application.

We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.

All screening and evidence must be completed satisfactorily before commencement of employment.

We strongly recommend you start to compile this information so you have it ready to supply when needed.

What else do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment
A can-do attitude with the ability to interact with lots of different people
Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
Processes will be ever evolving and it is essential that you are adaptable and open to change

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

document jobs in glasgow, sct

Customer Expert - Public Sector

SLLC 5251 - Assistant Museum Officer

Admin Assistant (part-time)

Junior Document Controller - Glasgow

Case Assessor (UKSV)

Procurement Officer/ Procurement Assistant

Administrative Officers

Document Control Administrator

SLLC 5312 - Library Assistant

SLLC 5406 - Assistant Theatre Technician (Hamilton)

VacancyTitle: Volunteers x 6 (Moving Image and Sound Collections)

Document Controller

Library Assistant (2 Posts) (Part Time) - REQ06514

Digital Media Officer

Clinical Project Coordinator

Project Assistant - Clinical Safety

Project Support Officer

Residential Officer - Various Locations Across Scotland

Court Officer

Library Assistant (Part Time) - REQ06536

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