Guest service lead Work, Jobs in Glasgow, Sct (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
1d
Guest Service Lead
Rosslea Hall Hotel —Helensburgh
- Hotel
- Guest services
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
6d
Reception Supervisor
SuperPark UK —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hospitality
- Administrative experience
- First Aid Certification
- Free parking
- Employee discount
Quick apply
Guest Service Assistant
Mercure Glasgow City —Glasgow
- £12.71 an hour
- 8 hour shift
- Bar
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Meetings and Events Sales Supervisor
Valor Hospitality —Glasgow
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Accommodation - Accommodation Manager - HK1
Parkdean Resorts —Wemyss Bay
- £37,336 a year
- Weekend availability
- Maintenance
- Leadership
- Resort
- Store discount
- Employee assistance programme
Quick apply
Food and Beverage Manager
Loch Lomond Arms Hotel —Alexandria
- Up to £40,000 a year
- Full-time
- Bar
- Cooking
- Hotel
- Free parking
- Store discount
Quick apply
4d
Back of House Shift Manager
Mowgli Street Food —Glasgow
- £13.50 an hour
- Full-time
- Restaurant
- School
- Annual leave
Quick apply
Gym Supervisor
The Social Hub —Glasgow
- Hotel
- Employee discount
Quick apply
Team Member
KFC —Glasgow
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
Team Leader
KFC —Glasgow
- Up to £14 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
7d
Lounge Service Assistant - British Airways Lounge
BaxterStorey UK —Glasgow
- £13.43 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
Quick apply
General Assistant Mon - Fri
BaxterStorey UK —Inchinnan
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Head Housekeeper
Hotelcare —Glasgow
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Supervisor (20 hours/week)
Build-A-Bear Workshop —Braehead
- Part-time
- Sales
- Guest services
Duty Manager
Stirling Hotel Services Ltd —Stirling
- From £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
General Manager
Pappa's Pasta Bar —Glasgow
- From £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Employee discount
Quick apply
14h
General Manager
Harry's Glasgow —Glasgow
- Full-time
- English
- Restaurant
- Employee discount
Quick apply
General Manager – The Rotunda, Glasgow
Radisson Hotel Group —Glasgow
- Full-time
- Hospitality
- Leadership
Quick apply
5d
Duty Manager
AXM Club Glasgow —Glasgow
- Part-time
- Hospitality
- Management
- Customer service
Quick apply
11d

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guest service lead jobs near glasgow, sct

Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
1 day ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

guest service lead jobs in glasgow, sct

Director of Guest Experience

Guest Service Lead

Reception Supervisor

Guest Service Assistant

Meetings and Events Sales Supervisor

Accommodation - Accommodation Manager - HK1

Food and Beverage Manager

Back of House Shift Manager

Gym Supervisor

Team Member

Team Leader

Lounge Service Assistant - British Airways Lounge

General Assistant Mon - Fri

Head Housekeeper

Supervisor (20 hours/week)

Duty Manager

General Manager

General Manager

General Manager – The Rotunda, Glasgow

Duty Manager

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