Operations leader Work, Jobs in Glasgow, Sct (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
6h
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
2d
Head of Supply Chain Operations
BAE Systems —Glasgow
- £100,000 a year
- Oracle
- ERP systems
2d
Food Production Manager
CE Agrodex Food & Supply Chain Ltd —Glasgow
- £3,500 - £5,500 a month
- Full-time
- Management
- ERP systems
- Microsoft Office
- Store discount
- Flexitime
Quick apply
4h
Senior Commercial Operations Manager
Glasgow Life —Glasgow
- £66,165.67 - £76,627.94 a year
- Temporary
- Hybrid work
- Employee assistance programme
- Employee discount
9d
Finance Operations Leader
Loch Lomond & The Trossachs National Park —Alexandria
- £39,130 - £46,856 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
9d
Branch Operations Manager
HG TYRE SERVICES LTD —Airdrie
- £35,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Work from home
- Employee discount
Quick apply
10d
Executive Personal Assistant (PA) to the Principal and Chief Executive Officer (CEO)
Glasgow Kelvin College —Glasgow
- £41,351 - £46,455 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Business
- Annual leave
- Employee assistance programme
6d
Transport Operations Manager
GXO Logistics —Glasgow
- Up to £50,000 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Operations Excellence Coach - Small Business Teams
Nationwide Building Society —Glasgow
- £37,600 - £50,000 a year
- Full-time
- Banking
2d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
2d
Junior Operations Manager
OPAL CONSULTING LIMITED —Glasgow
- £31,000 - £34,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
- Free parking
- Flexitime
Quick apply
8d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
4d
Executive Support Officers
Cabinet Office —Glasgow
- £29,727 - £31,518 a year
- Full-time
- Administrative experience
- Presentation skills
- Travel
- Annual leave
9d
Production Operator
Smurfit Westrock —Bellshill
- Full-time
- Computer skills
- Communication skills
- Annual leave
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Lead Trainer
Network Rail —Glasgow
- £43,588 - £54,848 a year
- Full-time
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
12d
Assistant Manager
Pins Leisure —Glasgow
- £32,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Senior Executive PA
Sulmara —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply

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operations leader jobs near glasgow, sct

Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
6 hours ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

operations leader jobs in glasgow, sct

Director of Guest Experience

HR Operations Manager

Field Operations Manager

Head of Supply Chain Operations

Food Production Manager

Senior Commercial Operations Manager

Finance Operations Leader

Branch Operations Manager

Executive Personal Assistant (PA) to the Principal and Chief Executive Officer (CEO)

Transport Operations Manager

Operations Excellence Coach - Small Business Teams

Client Service Team Leader 24/7 shift pattern

Junior Operations Manager

Customer Service Team Manager 24/7 shift pattern

Executive Support Officers

Production Operator

Customer Service Advisor

Lead Trainer

Assistant Manager

Senior Executive PA

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