Service desk coordinator Work, Jobs in Glenfield, Lec (with Salaries)

Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
9d
Patient Care Coordinator/HCA
The Health Suite —Leicester
- From £25,350 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
4d
Part-Time Property Maintenance Coordinator – Student Homes
Student Digs —Leicester
- £13.50 - £14.50 an hour
- Part-time
- Maintenance
- Travel
- In-person
Quick apply
8h
Service Desk Co-ordinator
SRC Fire Safety Ltd —Birmingham
- From £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Service Administrator
GAP Group —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Facilities Coordinator
Mitie —Derby
- Full-time
- Customer service
- Communication skills

Other jobs to consider

Find your next job by exploring related positions.

Technical customer Support Advisor
Blauberg UK —Leicester
Assist customers with product setup, commissioning, and operational best practices. In this role, you will provide front-line technical support to customers…
£28,000 a year
Quick apply
3d
IT Support Analyst
TavasTechs Ltd —Leicester
A UK driving licence and own car are mandatory due to multi-site responsibilities. The role is primarily onsite at the Midlands locations, with some flexibility…
£30,000 - £35,000 a year
Quick apply

I want to receive the latest job alerts for service desk coordinator in glenfield, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk coordinator jobs near glenfield, lec

Patient Care Coordinator jobs in Leicester

London Underground Customer Service Assistant jobs in Greater London

Customer Service jobs in Hounslow

Service Desk Coordinator jobs in Wigston Magna

Service Desk Coordinator jobs in London

No Experience Online Customer Service jobs in London

Service Desk Coordinator jobs in Aylesbury

Service Desk Coordinator jobs in Sutton

Work From Home Customer Service jobs in Birmingham

Event Coordinator jobs in Manchester

Service Desk Coordinator jobs in Leeds

Facility Coordinator jobs in London

Treatment Coordinator jobs in London

Facility Coordinator jobs in London Ec2m

Event Coordinator jobs in Oxford

Facility Coordinator jobs in Cambridge

Facility Coordinator jobs in Edinburgh

Project Coordinator Jobs In Glasgow jobs in Scotland

Highway Maintenance jobs in Kent

Maintenance Coordinator jobs in South East London

Service Desk Coordinator

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,500 a year
9 days ago

Benefits

Free parking
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

VoIP
IT support
IT
Communication skills

Full job description

Help us build a brilliant Service Desk

We’re looking for someone who loves bringing order to chaos.

Someone who can look at a busy Service Desk, quickly understand what matters most, keep tickets moving, keep clients informed and help engineers stay focused.

This is not a role for someone who wants to sit quietly in the background.

You’ll be right at the centre of the Service Desk, helping shape how work flows, how clients experience our support and how the team performs day to day.

You’ll also be hands on, helping with first line support and getting stuck into the technical work where needed.

At Mark1 IT, we are continually improving how we operate and how we deliver support to our clients. This role is a real opportunity to make an impact, bring ideas, improve processes and become a key part of how the Service Desk evolves.

This role could suit an experienced Service Desk Analyst looking to step into coordination and operational responsibility, or an existing coordinator who wants greater ownership and influence.

What you’ll be doing

Keeping the Service Desk moving

You’ll be the person who brings structure, pace and clarity to the day.

You’ll:

Keep the ticket queue organised and under control
Make sure priorities are clear and work is allocated properly
Spot SLA risks before they become problems
Keep aged and stalled tickets moving
Balance workloads across the team
Coordinate site visits, incidents and daily priorities
Make sure handovers are clear and nothing gets lost

Helping clients feel looked after

Great IT support is not just about fixing things. It is also about communication, confidence and trust.

You’ll:

Keep clients updated clearly and professionally
Manage expectations properly
Make sure there are no unnecessary surprises
Coordinate escalations calmly
Help clients feel that their issue is owned and under control

Getting hands on with support

This is not a coordination only role.

You’ll also:

Resolve appropriate first line tickets
Support users remotely
Troubleshoot common Microsoft 365, hardware, software and connectivity issues
Complete routine user, access and device tasks
Record clear notes and useful troubleshooting
Escalate more complex issues with the right information

Making things better

We do not want someone who simply keeps the current process running.

We want someone who notices what could work better and helps improve it.

You’ll:

Improve Service Desk processes and workflows
Help maintain technical SOPs and knowledge articles
Identify recurring issues
Support root cause actions
Improve reporting and visibility
Look for smarter ways of working, including automation

What kind of person will do well here?

You will probably enjoy this role if you are:

Naturally organised
Calm under pressure
Comfortable taking ownership
Confident speaking with clients
Confident addressing issues and driving improvement
Able to balance people, priorities and technical work
Curious about how things can be improved
Someone who likes making a visible difference

You do not need to be the most senior engineer in the room.

You do need good judgement, strong communication skills and the confidence to keep work moving.

Experience in an MSP or IT Service Desk would be ideal. Experience with HaloPSA, Microsoft 365, NinjaOne, networking or VoIP would be useful, but attitude, ownership and the ability to bring structure matter just as much.

Why join Mark1 IT?

You'll work directly with the leadership team, have a genuine say in how we operate, and see the impact of your ideas quickly. This isn't a role where suggestions disappear into a committee. If something can be improved, you'll have the opportunity to help make it happen.

Interested?

If you’re the kind of person who loves bringing order to chaos, keeping people moving and making sure clients feel genuinely looked after, we’d love to hear from you. Apply through Indeed and tell us why you think you’d be a great fit for Mark1 IT.

Pay: £30,000.00-£32,500.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you able to reliably commute to our Melton Mowbray office within approximately 50 minutes each way?

Experience:

IT Service Desk, IT Support or MSP: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in glenfield, lec

Service Desk Coordinator

Patient Care Coordinator/HCA

Part-Time Property Maintenance Coordinator – Student Homes

Service Desk Co-ordinator

Customer Service Administrator

Facilities Coordinator

Other jobs to consider

I want to receive the latest job alerts for service desk coordinator in glenfield, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected