Service desk support Work, Jobs in Gloucester, Eng (with Salaries)

Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Communication skills
5d
Administrative Assistant
Redkite Law —Ledbury
- £25,077 a year
- Full-time
- Microsoft Office
- Travel
- Annual leave
Quick apply
Front of House & Audience Experience Manager
The Cheltenham Trust —Cheltenham
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Supervising experience
- Continuous improvement
Quick apply
9d
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
1d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
Recovery Officer
Gloucestershire County Council —Gloucester
- £30,518 - £32,597 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
1d
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
1d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
9d
Assistant Planning Officer
Gloucestershire County Council —Gloucester
- £30,518 - £32,597 a year
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
9d
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
Berevement Service Catering Supervisor
Gloucestershire County Council —Gloucester
- £27,694 - £29,540 a year
- Customer service
- Computer literacy
- English
Waste Recycling and Streetscene Officer
Gloucestershire County Council —Gloucester
- £32,597 a year
- Hybrid work
- English
- Communication skills
- Annual leave
- Employee assistance programme
10d
Operations & Executive Assistant (Part-Time, Hybrid)
Wards Gardens —Ledbury
- £16 - £19 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Organisational skills
- Work from home
Quick apply
3d
Bereavement Officer Groundsman
Gloucestershire County Council —Gloucester
- £25,185 - £25,583 a year
- Customer service
- English
- Communication skills
Sales Desk Executive
Mitie —Gloucester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
9d
SME Employee Benefits Consultant
PIB Group Services Ltd. —Gloucester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply

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Service Desk Analyst

Gardiner Bros -
Eastington

Quick apply

Job details

Full-time
Up to £28,500 a year
7 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Windows
IT support
Organisational skills
IT
Communication skills
Active Directory

Full job description

Job Advert

Job Title – Service Desk Analyst
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based

At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.

What will the Service Desk Analyst role entail?

Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.

Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
Being the first point of contact to resolve all requests where possible
Troubleshoot hardware, software and connectivity issues across the business
Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
Supporting IT team with end user devices across the business such as, laptops, mobile devices, etc.
Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.

What we’re looking for?

The key things we are looking for in our service desk analyst is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills, ability to talk to people of all levels and a want to develop their IT skills and knowledge.

Previous experience in a service desk or IT support role with a strong customer service mindset
Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support
Strong problem solving, communication and organisational skills with the ability to manage priorities effectively

What we offer in return:

25 Days annual leave entitlement
Enhanced maternity and paternity leave
Generous staff discounts on all brands we supply
Life assurance & company pension
Discounts local gym memberships
Free mortgage advice & £0 broker Fee
Eyecare vouchers

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you need any adjustments during the recruitment process, please let us know—we are happy to help!

Quick apply

Refine Your Search

service desk support jobs in gloucester, eng

Service Desk Analyst

Receptionist- Outpatients & CDC, Band 2

Administrative Assistant

Front of House & Audience Experience Manager

Associate Service Desk Technician

Service Desk Analyst

Cyber Security Apprentice

Recovery Officer

IT Support Technician – First Line Support

Support Engineer

Assistant Planning Officer

IT Service Desk Manager

Project Coordinator

Service Desk Manager

Berevement Service Catering Supervisor

Waste Recycling and Streetscene Officer

Operations & Executive Assistant (Part-Time, Hybrid)

Bereavement Officer Groundsman

Sales Desk Executive

SME Employee Benefits Consultant

I want to receive the latest job alerts for service desk support in gloucester, eng

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