Head of operations Work, Jobs in Gloucester, Gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
13d
Deputy Manager
Gloucestershire County Council —Gloucester
- £41,771 - £47,181 a year
- Hybrid work
- English
- Supervising experience
- Organisational skills
6d
Head of Business Unit
L3Harris Technologies —Tewkesbury
- Bachelor's degree
- Gym membership
2d
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
Levy —Cheltenham
- £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Travel
- Annual leave
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Sponsored Flight Instructor for Additional Ratings - Gloucester
Skyborne Aviation Ltd —Cheltenham
- From £55,000 a year
- Organisational skills
- Communication skills
- Time management
- Free parking
- Annual leave
Head of Organisational Resilience
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Product
Roke Manor Research Limited —Gloucester
- Engineering
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
SEN Tutor & Mentors in Gloucester
Young Giants Tuition —Gloucester
- £30 - £40 an hour
- Part-time
- English
- Bachelor's degree
- Travel
Alternative Provision (AP) Manager
Greenshaw Learning Trust —Gloucester
- £25,582 - £31,491 a year
- Full-time
- English
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
6d
Head of Technical - Production and Supply Chain
NEWBERRY INTERNATIONAL PRODUCE LTD —Ledbury
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
1d
Head of Product
Roke —Gloucester
- Full-time
- Engineering
Head of Fabrication
Mandarin Stone —Monmouth
- Monday to Friday
- AutoCAD
- Leadership
- Communication skills
- Relocation assistance
- Employee assistance programme
13d
Volvo Service Manager
Listers —Worcester
- Up to £60,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
2d
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
14d
Hazmat Instructor
Tactical Hazmat —Cheltenham
- £36,000 - £46,000 a year
- Full-time
- Laboratory experience
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Training Scheduler - Gloucester
Skyborne Aviation Ltd —Cheltenham
- £30,000 a year
- Communication skills
- Free parking
- Annual leave
21h
Operations Officer - Zero Hours
Skyborne Aviation Ltd —Cheltenham
- £14.50 an hour
- 12 hour shift
- Administrative experience
- Communication skills
- School
- Free parking
- Employee assistance programme
21h

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Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
13 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in gloucester, gls

Client Excellence Lead

Deputy Manager

Head of Business Unit

People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton

Head Office Coordinator

Sponsored Flight Instructor for Additional Ratings - Gloucester

Head of Organisational Resilience

Head of Product

Head of Product - Secure Mobility

SEN Tutor & Mentors in Gloucester

Alternative Provision (AP) Manager

Head of Customer Activation

Head of Technical - Production and Supply Chain

Head of Product

Head of Fabrication

Volvo Service Manager

Team Leader, Contact Centre Operations (12 months FTC)

Hazmat Instructor

Training Scheduler - Gloucester

Operations Officer - Zero Hours

I want to receive the latest job alerts for head of operations in gloucester, gls

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