Reservations manager Work, Jobs in Gloucester, Gls (with Salaries)

Hotel Operations Manager
Homesly Properties —Gloucester
- Weekend availability
- English
- Hotel
- Team management
Quick apply
8d
Sales Advisor
Bloor Homes —Gloucester
- Weekend availability
- Sales
- Employee discount
Reception Manager
Dumbleton Hall —Evesham
- Weekend availability
- Computer literacy
- Hotel
- Team management
Quick apply
Restaurant Manager
Sunshine Hospitality —Gloucester Quays
- £25,420 - £40,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Employee discount
Quick apply
Graduate Management Trainee - Gloucester / Cheltenham
Enterprise Mobility —Gloucester
- Full-time
- Customer service
- Bachelor's degree
- Team management
Front of House Manager
The Lamb Inn, Eastcombe —Stroud
- £25,420.00 - £42,221.72 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
12d
Store Manager - Cheltenham
DERTOUR UK —Cheltenham
- £35,643 a year
- Weekend availability
- Organisational skills
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Transport Operations Assistant
Just Go Holidays —Cheltenham
- Weekend availability
- Computer literacy
- Analysis skills
- Computer skills
- Employee discount
- Sick pay
Quick apply
6d
Senior Associate
Dwelly —Gloucester
- Computer literacy
- Business development
- Communication skills
5d
FOH Manager
The Orchard Cafe —Worcester
- £30,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee discount
Quick apply
1d
Graduate Management Trainee - Stroud / Cirencester
Enterprise Mobility —Stroud
- Full-time
- Customer service
- Bachelor's degree
- Team management
Group Head Receptionist
The Close, Tetbury —Tetbury
- £14.06 - £16.17 an hour
- Full-time
- Hotel
- Mentoring
- Training & development
- Employee discount
Bar Manager
The Fleece, Cirencester —Cirencester
- Full-time
- Bar
- Inventory control
- Sales
- Annual leave
- Employee assistance programme
Quick apply
6d
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Customer service
- Bachelor's degree
- Team management
Part Time Bar Supervisor
The Pilgrim Hotel —Hereford
- From £13 an hour
- Part-time
- Hospitality
- Bar
- Hotel
Quick apply
1d
Restaurant Assistant Manager
Dumbleton Hall —Evesham
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply

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Hotel Operations Manager

Homesly Properties
Gloucester

Quick apply

Job details

Full-time
8 days ago

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Financial reconciliation support
Shift management
English
Complaint handling
Housekeeping coordination
Team management
Front desk
Fraud prevention and detection
Cash handling
Leadership
Communication skills
Property management
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Hotel Operations Manager (Multi-Property)

Location: Gloucester, UK (On-site – Managing Two Hotel Properties)

Employment Type: Full-Time, Permanent

About the Role

We are seeking an experienced and highly motivated Hotel Operations Manager to oversee the day-to-day operations of two hotel properties in Gloucester, UK. The successful candidate will be responsible for ensuring exceptional guest experiences, leading front office operations, managing teams, maintaining operational excellence, and driving revenue while ensuring compliance with UK hospitality standards and company policies.

This is a hands-on leadership role requiring excellent communication, problem-solving, organisational, and people management skills.

Key Responsibilities

Guest Experience

- Deliver exceptional customer service and ensure a memorable guest experience.

- Welcome and assist guests professionally and courteously.

- Handle guest complaints promptly and effectively, ensuring timely resolution.

- Ensure all guests are treated fairly, professionally, and without discrimination.

- Monitor guest feedback and implement service improvements.

- Respond professionally to online reviews and guest communications.

Hotel Operations

- Oversee daily operations across two hotel properties.

- Ensure smooth check-in and check-out processes.

- Monitor room availability, occupancy, arrivals, departures, cancellations, and no-shows.

- Ensure accurate guest records are maintained within the Property Management System (PMS).

- Conduct regular operational audits to ensure service excellence.

- Maintain a clean, organised, and welcoming reception environment.

Team Leadership

- Lead, supervise, motivate, and support reception and front office teams.

- Recruit, train, coach, and mentor team members.

- Conduct performance reviews and provide regular feedback.

- Prepare staff rotas and manage shift allocations.

- Conduct shift briefings and handovers.

- Promote teamwork, professionalism, and accountability.

Financial Responsibilities

- Handle cash and payment transactions in accordance with company procedures.

- Verify daily cash and card reconciliations.

- Investigate and report payment discrepancies immediately.

- Prevent fraud through strict adherence to payment verification procedures.

- Support revenue growth through upselling and occupancy optimisation.

Reservations & Revenue Management

- Ensure reservations are processed accurately.

- Monitor occupancy levels and room availability.

- Support revenue management strategies.

- Maximise room sales through upselling opportunities.

- Maintain strong relationships with OTA platforms and booking channels.

Communication & Coordination

Work closely with:

- Housekeeping

- Maintenance

- Reservations

- Food & Beverage (where applicable)

- Senior Management

- External Contractors

Ensure effective communication to provide a seamless guest experience.

Housekeeping & Maintenance Coordination

- Monitor room readiness.

- Coordinate urgent housekeeping requests.

- Report maintenance issues promptly.

- Follow up to ensure repairs are completed efficiently.

Daily Operational Responsibilities

- Monitor occupancy and room availability.

- Review housekeeping status.

- Confirm staff attendance.

- Monitor guest feedback.

- Complete operational reports.

- Review maintenance updates.

- Ensure reception standards are maintained.

- Complete detailed shift handovers.

Candidate Requirements

- Minimum 3–5 years' experience in hotel operations or front office management.

- Previous experience managing hotel teams.

- Excellent customer service and communication skills.

- Strong leadership and organisational abilities.

- Ability to work under pressure and solve problems efficiently.

- Strong financial awareness and cash handling experience.

- Excellent verbal and written English.

Preferred

- Experience managing multiple hotel properties.

- Experience using Property Management Systems (PMS) such as Cloudbeds.

- Knowledge of Booking.com, Expedia, Airbnb, and other OTA platforms.

- Hospitality Management qualification or equivalent experience.

Working Hours

- Full-Time

- On-site role in Gloucester, UK.

- Flexibility to work weekends, bank holidays, and rotational shifts as required.

- Availability to respond to operational emergencies when necessary.

Join our team and play a key role in delivering exceptional guest experiences while leading the successful operation of two hotel properties across the United Kingdom.

How to Apply: Please send your CV or details of your experience to: [email protected]

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in gloucester, gls

Hotel Operations Manager

Sales Advisor

Reception Manager

Restaurant Manager

Graduate Management Trainee - Gloucester / Cheltenham

Front of House Manager

Store Manager - Cheltenham

Transport Operations Assistant

Senior Associate

FOH Manager

Graduate Management Trainee - Stroud / Cirencester

Group Head Receptionist

Bar Manager

Graduate Management Trainee - Worcester

Part Time Bar Supervisor

Restaurant Assistant Manager

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