Engagement manager Work, Jobs in Godalming, Sry (with Salaries)

Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
10d
Care Manager
SureCare Guildford & Woking —Guildford
- £30,000 - £34,000 a year
- Full-time
- Business development
- Analysis skills
- Bachelor's degree
- Free parking
- Paid training
Quick apply
People Advisor
Gordon Murray Group —Shalford
- Microsoft Office
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Resident Liaison Officer (Project Delivery)
Guildford Borough Council —Guildford
- £37,983 - £43,752 a year
- Full-time
- Communication skills
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
9d
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Marketing, Fundraising and Events Manager
The Loddon School® —Hook
- £32,155 - £36,172 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
Content and Events Assistant
FESPA —Dorking
- From £22,000 a year
- Part-time
- Hybrid work
- Social media management
- Travel
- Organisational skills
- Free parking
- Work from home
Quick apply
12d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Senior Legacy Marketing Manager
Compassion in World Farming —Godalming
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Global Senior Mid-Level Giving Manager
Compassion in World Farming —Godalming
- £47,000 - £500,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Senior HR Business Partner
Explore! —Farnborough
- £60,000 - £65,000 a year
- Presentation skills
- Human resources
- Recruiting
- Free parking
- Flexible schedule
9d
Head of Human Resources
Lumina Rose Consulting —Woking
- Up to £80,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Psychology
- Human resources
- Free parking
Quick apply
12d
Charity Fundraiser - Community and Events Fundraiser
Rape and Sexual Abuse Support Centre —Guildford
- £28,000 - £32,000 a year
- Part-time
- Hybrid work
- CRM software
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Business Development Manager - West Sussex
Quadient —Guildford
- £0 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Employee assistance programme
- Referral programme
Quick apply
Learning & Participation Manager
Petworth Festival —Petworth
- £32,000 - £38,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Recruiting
- Work from home
Quick apply
Active Facilities Manager
University of Surrey —Guildford
- £33,119 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d

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Customer Experience and Quality Lead

Healthcare Partners Ltd -
Guildford

Apply Now

Job details

Full-time
£41,956 - £50,524 a year
10 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal quality management system auditing
UK GDPR
Internal department liaison
Six Sigma
General Data Protection Regulation (GDPR)
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Kaizen
Customer support
Customer interaction
Communication skills
Internal quality assurance

Full job description

Healthcare Partners Ltd is unable to offer sponsorship for this position. Applicants must have the right to work in the UK.
Please note this role is hybrid with 3 days in office and regular travel to customer sites across Surrey as required

If you are looking to join a dynamic company with ambitious growth plans over the next ten years, look no further. This is a rewarding and challenging role in our partnership, and you will have the opportunity to shape your career within an organisation where talent is recognised and where we will empower you to learn and develop. We aren’t about putting people into boxes – we want people to break the mould and the boundaries to fulfil their potential. Our team here at Healthcare Partners know that everything they do makes a difference to patients’ lives. This isn’t just a job – it’s a real career, a way of making a difference every single day. We are a true team of diverse, incredible people, all pulling together to fulfil our vision of enabling our clinicians to provide the ultimate care – using the latest innovations to achieve the best outcome for their patients.

The post holder will support the delivery of Healthcare Partners' Quality, Customer Experience and Information Governance programmes. They will Act as a visible and approachable representative of the Quality and Governance team, working closely with customers and colleagues to improve services, resolve issues and promote a culture of continuous improvement.
They will be responsible for delivering an exceptional customer experience whilst driving continuous improvement across customer-facing services and internal business processes.
The post holder will develop a customer-centric culture by ensuring customer feedback is actively sought, analysed and translated into measurable service improvements. They will lead process improvement initiatives, streamline ways of working, improve efficiency and embed a culture of continuous improvement throughout the organisation.
The role requires a highly organised, analytical and customer-focused individual with excellent communication skills and a passion for improving services through collaboration, data analysis and innovation.
Working closely with departments across Healthcare Partners, the post holder will develop and maintain positive relationships with customers and stakeholders, undertaking regular site visits to understand customer needs, support the resolution of issues and incidents, and identify opportunities to improve services and strengthen customer relationships.

Established in 2018, Healthcare Partners Ltd (HPL) is a wholly-owned subsidiary of the Royal Surrey NHS Foundation Trust.

We offer a consultative, collaborative approach — based on a genuine desire to make healthcare provision outstanding, and respecting the opinions and skills of our fellow clinical professionals to produce exceptional outcomes.

We are a substantial company in our own right, with an annual turnover of around £50m and over 80 staff. We partner with other healthcare providers throughout the UK in both the public and private sectors, reinvesting our profits and savings back into the NHS.

At Healthcare Partners Ltd, the patient is at the heart of all we do. We’re proud to be part of the NHS, helping to make healthcare better.

Healthcare Partners Ltd does not hold a sponsorship licence and is therefore unable to offer visa sponsorship now or at any point in the future

Act as the primary contact for customer experience across Healthcare Partners, developing and maintaining positive relationships with customers and stakeholders.
Undertake regular visits to customer sites across all Healthcare Partners services to build effective working relationships, understand customer needs and identify opportunities for service improvement.
Engage with customers to gather feedback, identify issues and support resolution of concerns before escalation
Identify and implement improvements to the customer journey for the benefit of customers.
Lead on the Healthcare Partners customer satisfaction surveys, feedback and engagements activities; formulating surveys, analysing data, report writing and compiling action plans. Escalating issue where appropriate.
Work collaboratively with teams and service managers to investigate customer concerns, incidents and complaints, supporting development and implementation of improvements.
Support internal departments to develop positive relationships with their customers. Provide advice, support and guidance to improve customer experience.
Support the delivery of the Customer Service Excellence Standard by coordinating evidence collection, improvement activities and stakeholder engagement.
Champion a customer-focused culture throughout Healthcare Partners by promoting best practice and encouraging continuous feedback and improvement.

3.2 Continuous Improvement

Use recognised continuous improvement methodologies (i.e. Six Sigma, Kaizen, Lean, PDCA) to facilitate quality improvement initiatives.
Support internal departments to identify opportunities to improve process, performance and customer experience.
Monitor and report on improvement actions arising from audits, customer feedback and service reviews.
Promote a culture of continuous improvement and organisational learning across Healthcare Partners.
Support the development of standard operating procedures, process maps and quality documentation.
Lead on Business Continuity planning for Healthcare Partners, including supporting colleagues to complete and maintain Business Continuity Plans, coordinating document reviews and testing programmes, and supporting incident reviews and associated reporting.
Provide quality and governance support to company projects where required and appropriate, ensuring relevant quality, governance and continuous improvement considerations are incorporated.

3.3 Internal Audit

Coordinate delivery of the annual Internal Audit Programme.
Undertake internal audits in accordance with the agreed audit schedule.
Support colleagues across Healthcare Partners in preparing for internal and external audits.
Maintain audit records and monitor progress of audit actions.
Follow up outstanding actions and provide regular progress updates to the Quality, Audit and Governance Manager

3.4 Information Governance

Support the development, implementation and ongoing maintenance of the Healthcare Partners Information Governance framework.
Ensure compliance with:

o UK General Data Protection Regulation (UK GDPR)
o Data Protection Act 2018
o NHS Data Security and Protection Toolkit (DSPT)
o Relevant Trust and organisational IG policies

Support with information governance incidents and data breaches, including investigation, risk assessment, escalation and reporting.
Support with the maintenance of Information Governance risk logs and ensure IG risks are reported through appropriate governance structures.
Coordinate or deliver Information Governance training and awareness activity across the organisation.

Apply Now

Refine Your Search

engagement manager jobs in godalming, sry

Customer Experience and Quality Lead

Care Manager

People Advisor

Capture Manager

Resident Liaison Officer (Project Delivery)

Head of People & Culture Business Partner

Head of Training

Nespresso Corporate & Internal Communication Manager UK&I

Part-time HR Manager (Learning & Development/ Organisational Development)

Marketing, Fundraising and Events Manager

Content and Events Assistant

HR Business Partner

Senior Legacy Marketing Manager

Global Senior Mid-Level Giving Manager

Senior HR Business Partner

Head of Human Resources

Charity Fundraiser - Community and Events Fundraiser

Business Development Manager - West Sussex

Learning & Participation Manager

Active Facilities Manager

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