Energy advisor Work, Jobs in Gosforth, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Advisor - 20 hours
Jewells —Newcastle upon Tyne
- Customer service
- Communication skills
- Paid training
- Employee discount
SHEQ & Compliance Advisor
Green Engineering —Newcastle upon Tyne
- £50,000 - £70,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
Quick apply
General Sales Assistant for Stockroom
Matalan —Newcastle upon Tyne
- Part-time
- Customer service
- Retail sales
- Employee discount
Quick apply
5d
Renewable Energy Sales Advisor
Betr Outsourcing —Roker
- £24,784 - £45,000 a year
- Overtime
- CRM software
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
4d
Service Advisor - Customer Service
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
General Sales Assistant (Temp)
Matalan —Newcastle upon Tyne
- Part-time
- Customer service
- Retail sales
- Employee discount
Quick apply
5d
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Retail Advisor
EE —Gateshead
- £13.66 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
CDD Operations Analyst
Worldpay (UK) Limited —Gateshead
- Hybrid work
- Analysis skills
- Continuous improvement
Quick apply
2d
Customer Success Lead
Cognassist —Hebburn
- Remote
- CRM software
- Communication skills
- Life insurance
Quick apply
Offshore Health & Safety Advisor
SSE —Newcastle upon Tyne
- £44,000 - £65,900 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
2d
Service Advisor - Siteworks
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
12d
Direct Sales Advisor - Connectivity
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Business development
- Free parking
- Annual leave
Direct Sales Advisor - Water
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Free parking
- Annual leave
HR Manager
ResQ —Seaham
- £40,000 - £44,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Employee discount
12d
Corporate Tax Lawyer
Womble Bond Dickinson —Newcastle upon Tyne
- Tax experience
5d
Technical Director - Regulated Utilities
GHD —Newcastle upon Tyne
- Hybrid work
- Business development
- Mentoring
- Leadership
- Annual leave
Area Ecologist
Forestry Commission —Newcastle upon Tyne
- £40,388 - £43,482 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme

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energy advisor jobs near gosforth, twr

Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

energy advisor jobs in gosforth, twr

Customer Service Advisor

Aftersales Advisor

Customer Experience Advisor - 20 hours

SHEQ & Compliance Advisor

General Sales Assistant for Stockroom

Renewable Energy Sales Advisor

Service Advisor - Customer Service

General Sales Assistant (Temp)

Senior Performance Manager

Retail Advisor

CDD Operations Analyst

Customer Success Lead

Offshore Health & Safety Advisor

Service Advisor - Siteworks

Direct Sales Advisor - Connectivity

Direct Sales Advisor - Water

HR Manager

Corporate Tax Lawyer

Technical Director - Regulated Utilities

Area Ecologist

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