Are you passionate about developing your career in Business Support?
Are you ready to take on a dynamic, challenging role where no two days are the same?
If so, we would love to hear from you — apply today and take the next step in your career.
Are you enthusiastic about making a real difference across North East Lincolnshire?
We are seeking to appoint a Senior Business Support Officer to join the Business Support Service, based within Family Hubs. This is an opportunity to contribute to the delivery of high-quality administrative support and coordination support to children, families and partner organisations across the borough.
If you're passionate about delivering top-tier support and take pride in maintaining exceptional standards for both internal and external customers, we’d love to hear from you!
What will your day look like?
The role is responsible for providing professional, flexible and resilient business support across a range of functions. The successful candidate will support workflow coordination, ensure delivery of high-quality customer service, and contribute to continuous service improvement.
Responsibilities include coordinating work allocation, supporting colleagues, handling escalations, and contributing to projects and process improvements.
Who are we looking for?
Experience delivering a range of business support and administrative functions
Ability to coordinate work and manage workflow effectively
Strong communication and organisational skills
Confidence using IT systems and producing reports
Flexible and proactive approach to work
Why Join us?
A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.
Our Mission
To work collaboratively with our stakeholders to provide a resilient, respected, customer focused service.
Our Objectives:
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Provide high quality services to our customers.
- Support our staff to achieve their full potential within their chosen career pathway.
- Clear responsibilities and expectations between Business Support and our customers
- Implement performance management arrangements.
- Promote our service and network to identify and secure new opportunities.
Key Information
This post will be based within Family Hubs and will require travel across multiple locations within North East Lincolnshire to support service delivery.
This is a part-time role working 18.5 hours per week as follows:
Monday and Tuesday: 8:30am – 4:30pm (30-minute unpaid break)
Wednesday: 1:00pm – 4:30pm
Flexibility will be required to meet service needs.
This role forms part of the Central Business Support model. A full range of administrative duties may be required, alongside supporting service developments and improvements. A driving licence is desirable due to travel requirements.
For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact [email protected].uk
Key Dates
Advert closing date: Tuesday 23rd June 2026
We aim to interview candidates: w/c Monday 6th July 2026
We want you to have the best interview experience with us, we will provide candidates selected for interview their questions in advance of meeting us by 4pm the evening before.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.
As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
