Client specialist Work, Jobs in Groby, Lec (with Salaries)

Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
Multi Department Administrator
S.Tysoe Installations —Desford
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
10d
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £33,000 - £37,000 a year
- Full-time
- In-person
- Negotiation
- Free parking
Quick apply
School Term Time - Sales Representative
The School Photography Company Ltd —Leicester
- £18,000 - £40,000 a year
- Full-time
- Salesforce
- Driving
- Organisational skills
Quick apply
Assistant Merchandiser
The Watches of Switzerland Group —Leicester
- Full-time
- Merchandising
- Supervising experience
- Team management
- Employee assistance programme
Administrative Assistant
SML Group Ltd —Leicester
- £21,259.22 - £24,903.66 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Document Controller
Joseph Gallagher Limited —Leicester
- Microsoft Outlook
- Administrative experience
- Organisational skills
Distribution Operative - Ecommerce
The Watches of Switzerland Group —Leicester
- Communication skills
- Employee assistance programme
9d
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- Computer literacy
- Computer skills
- In-person
- Employee assistance programme
Dedicated Relief Officer
Wilson James —Leicester
- £13.45 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
10d
R&D & Product Specialist (Life-science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £26,000 - £31,500 a year
- Part-time
- Laboratory experience
- Bachelor's degree
- Continuous improvement
Quick apply
9d
Legal Recoveries Specialist
Flint Bishop —Derby
- Full-time
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Bank Receptionist
Spire Healthcare —Leicester
- Front desk
- Communication skills
- Free parking
- Annual leave
Merchandiser
The Watches of Switzerland Group —Leicester
- Microsoft Excel
- Management
- Merchandising
- Employee assistance programme
Debt Caseworker (Multiple Roles)
Citizens Advice —Coventry
- £29,525 a year
- Part-time
- Hybrid work
- Flexible schedule
14d
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Recovery Worker
Turning Point —Leicester
- £25,870 - £30,265 a year
- Full-time
- Communication skills
- Annual leave
8d
Sales Support Specialist
Topps Tiles —Leicester
- CRM software
- Business development
- Communication skills
- Free parking
- Employee discount
2d
Bank Imaging Administrator
Spire Healthcare —Leicester
- Computer literacy
- Organisational skills
- Typing
- Free parking
- Annual leave
6d
Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Cleaning
- Communication skills

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Inbound Customer Service & Booking Coordinator

JS Removals & Waste Management -
Loughborough

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Email software
Appointment booking and call handling
Customer support
Customer interaction
HubSpot

Full job description

Inbound Customer Service & Booking Coordinator

Location: Loughborough, LE11 3BJ (Office Based)

Working Hours: Full-Time, Monday to Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

About Us

JS Removals is a fast-growing, specialist hazard removal and property clearance company based in Loughborough. We pride ourselves on providing high-quality, fully compliant, and stress-free services to residential and commercial clients across the region.

Because our core services involve distress purchases—such as asbestos garage roof removals, pipe insulation, or house clearances—our customers need a calm, reassuring, and articulate voice on the other end of the line.

The Role

We are seeking an organised, friendly, and well-spoken Inbound Customer Service & Booking Coordinator to take full ownership of our front-line telephone communications and customer administration.

This is not a cold-calling or high-pressure outbound sales role. Every call you handle is an inbound enquiry from a customer actively seeking our help. Your primary objective is to deliver outstanding customer service over the phone, provide accurate quotes using our established price guides, collect deposit payments, and log jobs into our booking system.

Key Responsibilities

1. Telephone Call Handling & Customer Support (Primary Priority – ~60%)

Act as the primary, warm, and professional first point of contact for all incoming customer phone calls.
Handle customer enquiries regarding asbestos removal and house clearances with patience, empathy, and clarity.
Pre-qualify customer requirements using our structured intake guidance and standard pricing matrices.
Provide clear verbal and written quotations over the phone and via email.
Process customer commitment deposits securely online and book job dates into our master operational schedule.

2. CRM & Administrative Coordination (Secondary Priority – ~30%)

Maintain 100% data accuracy across our CRM system (HubSpot) for every lead, quote, and booked job.
Issue customer booking confirmations, VAT receipts, and job documentation.
Coordinate with our field removal crews to ensure daily work schedules, job notes, and customer access details are communicated clearly.
Issue completion paperwork (such as Asbestos Disposal Certificates for asbestos jobs) to customers upon job completion.

3. Digital Communications & Follow-ups (~10%)

Monitor and respond to incoming email and WhatsApp quote requests.
Conduct courteous follow-up communications on open quotes to answer additional customer questions and assist with bookings.
General office administration duties to maintain smooth daily operations in our Loughborough office.

Requirements & Qualifications

Exceptional Telephone Manner: A polite, confident, and professional phone voice with active listening skills.
Empathy & Composure: Ability to stay calm, reassuring, and helpful when handling calls from customers who may be facing stressful situations.
Strong Administrative Skills: Highly organised with great attention to detail when recording names, addresses, and job requirements.
Tech Literacy: Comfortable working with CRM platforms (HubSpot experience is an advantage, but full training will be provided), web browsers, and email software.
Reliability: Dependable, punctual, and looking for a long-term position within a growing local business.

What We Offer

£30,000 per annum starting salary.
Fixed, structured working hours: Monday to Friday, 9:00 AM – 5:00 PM (no weekend or evening shifts).
28 days paid holiday (including public holidays).
A supportive, friendly working environment in our Loughborough office.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client specialist jobs in groby, lec

Inbound Customer Service & Booking Coordinator

Multi Department Administrator

Customs Clearance Agent

School Term Time - Sales Representative

Assistant Merchandiser

Administrative Assistant

Document Controller

Distribution Operative - Ecommerce

Client Experience Advisor

Dedicated Relief Officer

R&D & Product Specialist (Life-science)

Legal Recoveries Specialist

Bank Receptionist

Merchandiser

Debt Caseworker (Multiple Roles)

Administrator

Recovery Worker

Sales Support Specialist

Bank Imaging Administrator

Careers At Aspire UK

I want to receive the latest job alerts for client specialist in groby, lec

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