Service advisor Work, Jobs in Guildford Gu1 (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Service Advisor
Porsche Retail Group —Guildford
- £36,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor
Halfords —Guildford
- £30,810 - £32,810 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
6d
Senior Customer Service Advisor
Barclays —Guildford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
9d
Car Parts Advisor & E-Commerce Assistant
Premier Supply Ltd —Guildford
- £28,000 - £31,000 a year
- Full-time
- Bilingual
- Customer service
- Organisational skills
- Employee discount
Quick apply
8d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
7d
Customer Service Advisor
Slough Borough Council —Slough
- £27,920 - £29,694 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
1d
Parts Advisor - Guildford
Tesla —Guildford
- Weekend availability
- English
- Communication skills
Service Advisor
west end garage —Woking
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
Service Advisor
Winchester Motor Group —Ash
- £28,000 - £35,000 a year
- Monday to Friday
- Customer service
- Annual leave
Quick apply
9d
Customer Service Advisor
TrustFord —Byfleet
- From £14.56 an hour
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
BMW Trainee Service Advisor
Sytner BMW Sunningdale —Sunningdale
- Weekend availability
- Customer service
- No experience needed
- Administrative experience
- Employee discount
Vehicle Service Advisor
Berry BMW —Chiswick
- From £30,500 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Life insurance
- Referral programme
Quick apply
1d
Safeguarding Partnerships Coordinator, Children's Services
Wokingham Borough Council —Wokingham
- £40,778 - £45,092 a year
- Full-time
- Annual leave
- Employee assistance programme
12d
Audi Service Advisor
Sytner Audi West London —West London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
13d
Service Coordinator
British Red Cross —Basingstoke
- £25,541 - £27,200 a year
- Supervising experience
- Communication skills
- Annual leave
- Flexitime
7d
Service Advisor
H.R. Owen —West Byfleet
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
21h
Apprentice Customer Service Advisor
TrustFord —Middlesex
- Hotel
- Annual leave
- Employee discount
Service Advisor
Invicta - Croydon —Croydon
- Up to £45,000 a year
- Full-time
- In-person
- Employee discount
- Life insurance
Quick apply
21h

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

service advisor jobs in guildford gu1

Customer Service Advisor

Service Advisor

Customer Service Advisor

Senior Customer Service Advisor

Car Parts Advisor & E-Commerce Assistant

Customer Service Advisor

Customer Service Advisor

Parts Advisor - Guildford

Service Advisor

Service Advisor

Customer Service Advisor

BMW Trainee Service Advisor

Vehicle Service Advisor

Safeguarding Partnerships Coordinator, Children's Services

Audi Service Advisor

Service Coordinator

Service Advisor

Service Advisor - Mercedes-Benz Commercial

Apprentice Customer Service Advisor

Service Advisor

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